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Explain How You Fixed It So Others May Learn From It


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#1 Walkman

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Posted 12 November 2006 - 12:57 AM

Hello all,

Bleeping Computer is a community where people come together to help one another fix any problem which may arrise on their systems. This is the theme of this site. Help one another, and share your wealth of experience.

I read posts here and I am so glad to see that you have gotten your problems fixed. It shows that the people here are here to help you and the advice was well reported to you.

The problem seems to be that many of you get your problems fixed and you then post back saying:

Ok.. I fixed it (on my own), thanks
The problem got taken care of
or... something else to that nature.


How are other people going to learn from your fixes if you don't post back here what you did to fix your problem? People are always wanting answers, and with posts/replies like above will only make people wonder what you did to fix it.

Please explain EXACTLY as much as possible what you did. It could be a new and informative way to do something that has never been discussed before. Don't just get your own stuff fixed and leave everyone else out in the open. Explain how you fixed it, because people want to know... "Well, how did he do it?"

Don't hold back on information that can help others,,, because the information here has helped you. We've all come here for help, and we aught to provide it in return, even in the form of explaining how you got a problem fixed.

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#2 DSTM

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Posted 12 November 2006 - 02:05 AM

Must agree with you, on this one,Walkman.I am as green as grass when it comes to the finer points of PC's.
I read posters problems, and follow all the posts to the very end, only to find the original poster hasn't got the common decency to tell us how he fixed it.Or if the help from this forum did in fact solve his or her problems. It should be a stipulation that they agree to give us feedback, in my opinion.Members of this forum are helping untold numbers of PC users, each and every time they unselfishly give their valuable expertise and time for free, and BC members at least deserve a reply, and also a big thankyou. :thumbsup:

After all the alternative which they have, is to take their PC to a repair shop,or get some over rated Techy to come to their home at a stupid rate per hour,who spends half the time drinking your coffee and on their cell phone making further appointments.It's happened to me on occasions. :flowers:

DSTM.

Edited by DSTM, 13 November 2006 - 12:02 AM.















#3 MGBY

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Posted 12 November 2006 - 02:24 PM

Walkman: You are right on target. What you have raised is germane to the objective of BCForum! Sure appreciated bringing forth this critical point to focus. Good job! Thank you very much sir. Cheers. YOYO. :thumbsup:

Edited by MGBY, 12 November 2006 - 02:28 PM.


#4 Animal

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Posted 12 November 2006 - 06:41 PM

This topic is so dead on with explaining the heart and soul of what Bleeping Computer is. That I felt it needed to be "pinned" at the top of this forum. Thank You, Walkman for a very well said statement that needs to be seen, by everyone. Being "pinned" it won't slowly "die" away and be buried after a few weeks.

Regards,
Animal, Forum Moderator

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A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


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#5 jgweed

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Posted 13 November 2006 - 12:25 PM

What makes science and indeed civilisation possible is that we constantly add to the available common stock of knowledge. In its own way, and in a somewhat limited but important area of human endeavor, BC attempts to do just that.
Obviously, providing feedback about what worked, which solution proved easiest, or even what solution found elsewhere worked, members can validate the solution or add important information; this certainly increases this stock in important ways that will help all computer users.
Thank you for your post, Walkman.
John
Whereof one cannot speak, thereof one should be silent.

#6 baker1

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Posted 26 August 2007 - 05:17 PM

I was not so certain how to post a bit of good fortune however this commentary is not so foreign to my concerns as even they appear elsewhere,that is in other related forums.It has proven true, often enough whereby there are neither post backs nor are there imaginative efforts made to offset the same old kind of question of a top 40 mentality that the expressed opinion originally stated here has met with an affirmative in these quarters as well.This goes almost without saying but we must remind each other that say it we must.It is necessary and I might add important that the contribution be of a mutual consent and with the computing community in general being the ultimate benificiary,however I do enjoy a real solution and even more so a well earned won as well.

#7 Monkey the Boy

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Posted 01 May 2008 - 02:14 PM

I agree. That's what I'm going to do when i get home. I'm going to DETAIL what i did to fix it, and not keep it to myself, like some girls will do. That is keep important details secret, things that they should share, although maybe not so EXPLICITLY, but enough for guys to get the POINT so that they can MOVE ON WITH THEIR LIFE!!!! BECAUSE IF YOU KEEP IMPORTANT STUFF TO YOURSELF,,, EVERYONE SUFFERS!!!!

...

So that's why I will detail the instructions to my resolution.
Monkey

#8 Christopherviernes

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Posted 16 May 2008 - 12:49 PM

Hi, I fixed my PC from a virus attack. It shuts down in 3 seconds after the OS has loaded. What I did is to SLAVE the HD in another "clean" PC and tried to run an updated AVG 7.5 version. It had scanned lots of trojans etc. Now I can start my PC but it always tell an error saying: Windows can find the "scvvhost.exe. Please type the correct file name or file typed." How can I fix this problem? May I request some help from you guys. More thanks in advance.

Christopher

#9 God Mode

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Posted 26 September 2010 - 02:09 AM

Why wouldn't people explain how they fixed it?
:s

#10 Imperio

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Posted 26 September 2010 - 07:22 AM

Hello Christoper, You should pay attention! This is written at the top of this page.

Please do not use this General Chat forum for computer support questions. If you are looking for support, please post your question in the appropriate forum. For HijackThis logs please post your log here:



Virus, Trojan, Spyware, and Malware Removal Logs

#11 petewills

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Posted 26 September 2010 - 08:08 AM

God Mode

Because they belong to the 'Me, Me, Me' generation.

What is just as bad are the members who fairly regularly post questions and just can't be
bothered to give ANY feedback - soooooooooooooo irritating and discourteous, IMO.

#12 God Mode

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Posted 26 September 2010 - 03:48 PM

God Mode

Because they belong to the 'Me, Me, Me' generation.

What is just as bad are the members who fairly regularly post questions and just can't be
bothered to give ANY feedback - soooooooooooooo irritating and discourteous, IMO.



The way I see it, if you expect people to help you with your problem, you should offer what you can to help other people fix theirs.

I know a few members (myself included) don't have as much knowledge about computers and technology, but it's still not hard to look at someones problem, recall a time you had a similar problem, and offer the steps you took to fix it.
Jeeze...

:thumbsup:

#13 fairwind

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Posted 09 December 2010 - 03:48 AM

[size="1"]I had an overloaded CPU malfunction this week ( 6th Dec 2010 ) which gave me heaps of trouble. My Task Manager showed the CPU running at 100% for periods far too long, when I opened FireFox. I tried all sorts of things to clear the problem but closing FireFox left me with CPU 50% – 55%, which slowed everything else down to almost stop. Using Safe Mode I was able to run SpyBotSD and discovered three shortcuts in Documents and Settings which read something like this:

PlatinumAdvertiser/www.downloaditfree.com/avast..xyxy etc etc…BOOKMARK

I concluded that Avast and FireFox were somehow connected and uninstalled the Avast application. But I was still stuck with slow PC functions. I got SpyBot up and running again and it rediscovered the same entries in Documents and Settings. SpyBot cannot “fix” this problem. I uninstalled FireFox with Revo Uninstaller which discovered/selected a whole raft of apparently infected files which I deleted as per instructions. There were something like 5000 items I deleted. My PC then started to behave properly with one exception. All my internet setting were lost and as I am no IT expert I had to resort to my ISP phoneline helper who finally discovered that the “DNS cache” was overloaded which I think in part, kept the CPU running at 100% !! A circular function of some sort I think. The DNS cache prevented my reconnecting to the net as well because the cache function was preventing the Windows connection “repair” function. My ISP helper got me to run a test in DOS mode which “flushed” the DNS cache ( as I understand it ). He also got the rest of my settings corrected and I am now back on line.

I reported to Mozilla hope that this is something their experts have already become aware of and can solve this problem, as I really do like FireFox and want to keep using it.

Response from Mozilla …

Sounds like you have a virus. FYI, Revo doesn't find "Infected files" It just removes the files Firefox uses. I would run some full powered software on your computer, Malwarebytes,
Microsoft Security Essentials, etc. This isn't really a Firefox problem, because malware can infect Firefox and cause it to do things it shouldn't.[size="1"]

Edited by fairwind, 09 December 2010 - 03:51 AM.

Down with all Hackers and similar types...

fairwind

#14 castoffpolite

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Posted 30 January 2011 - 11:57 AM

Dramatized for reading pleasure. It's over now and I'm in the fixing phase still.

ATTACKED! How Castoffpolite came back from a C Drive killing, probably a reformatting attack.

Howdy all,

I guess ya’all come to see what happened to this ole battle axe and her machine last week? Yeah, it happened on the 24 of January around 930 pm and it was not pretty.

If you have a relationship with your computer like I do with mine, you know the sound of it. You know the feel of the vibration through the desk and you can tell when something is wrong just by the sound. When you have an attack of the type that I did, the first thing, you’re surprised to hear your machine grunt, as I call it. You always hear it happens to someone else and you think, that could never happen to me. I am guilty of that very thought.

The next thing that happens is you look at your monitor then at your machine, and the C Drive light is just as solid and bright as the sun in the daytime. Then your monitor goes out and that leaves you thinking, “What the?” The next thing, your brain snaps into gear and you try to stop everything. (I’m not suggesting anyone do what I did, each situation is different.) I couldn’t reach the back of my machine from where I was sitting. Pair of scissors handy, SNAP! Internet connection gone! Yep, I cut the cable that connected my machine to the internet and left about 4 feet of cable hanging from my machine’s backside. Monitor still dark, C Drive still hyper active. I tried to shut it off using the power button. No good. While reaching for the main switch on the power strip, machine shut off. I did not turn it off, it shut down on its own. At this point I knew I took a hit but I had no idea how bad or what hit me.

Now, I am computer savvy, but not a geek, guru or whatever you folks out there wish to call yourselves, you folks that slide into a computer chassis and know what this and that is and what this and that does and can have a verbal conversation with a computer using ones and zeros.

At this stage of the game, I was wondering if I should take out the old drive and just replace it. What the heck, damage was already done, and I wasn’t going to be connecting to the internet right away, so and I tried to start my machine. I was amazed it actually came alive. I did not think it would.

Before this situation, I think I saw a page popup about TDSS, but I am not sure. It was present on my machine before the attack, but was not after. I really do not know what happened there.

Monitor came up, everything came up including a screen, pretty kaleidoscope colors in the background, a big yellow smiling face with fangs, a message that said F-O-A-D (if you don’t know the meaning of those letters you don’t need to know, it’s not a nice message), and a big yellow fist telling me I was number one. (I had a flashback, of 98 or 99, maybe early 2000, there was a critter virus going round that gave a picture of something and did all types of nasty things to your machine.) As soon as that disappeared, I was back to the default blue MS desktop, and my machine restarted on its own, again.

My system came up, and C Drive was calm again, my background then changed the default blue background, to a large picture of the Microsoft Media Player, play button. On my desktop all my files looked to be there, but when I clicked on them, there was no response except an error message that said, “No Dll’s installed”. I looked at my C Drive and it was empty. Everything was gone, only enough to start up the machine.

My mind was flying by then and I kept asking myself, “Did I backup my data before I went online after I closed my work?” I couldn’t remember if I did or not and then, my anger hit.

In fury, ugly words came across my tongue and out my mouth, so colorful and loud I got my husband’s attention over the taped TV show he was watching at the far end of the house. My verbal tirade was such the dogs ran away to another room. By the time hubby got to where I was, I was in tears, and I was still in the phase of a Scottish volcano spewing verbal magma out the hole I left in the ceiling of my house. At that point I just cried out my frustration and anger. Got it all out of my system as my hubby made his way silently back to his recorded TV show. There was nothing he could do, I am the tech person in our house. After 22 years of marriage, hubby knows when I am that angry and frustrated, the best thing is to leave me alone and let me get it out of my system.

With the fit over, and once again calm, I started to remember what I did that made me a target for this situation, where I was when this situation happened. I could not think of what I did to become a target of such an attack. I was on the HULU web site, watching that Monday’s taping of The View, when this situation happened. I have a paid for HULU account and was logged into my account, minding my own business when, WHAM, the program started stopping and starting, my machine almost jumped off my desktop when whatever it was punched through my AV protection and other locked doors I had on my machine and proceeded to eviscerate. Defecation happened fast and things went downhill from there.

I don’t know why, but I feel I was targeted. My hubby’s machine was on and this thing had to go through our router, but it did not bother his machine at all. I remember thinking it might have been Microsoft to force me to upgrade to their 7 OS. After all of this I was tired and physically worn out. It was after midnight my time and my brain at that point was mush, so I shut everything down and went to bed. There was nothing that could not wait until I got some sleep.

Tuesday, I got up and did a check of hubby’s machine, found it clean and ready to go. I hit the net looked for DLL or C Drive killing virus and all I could find was Kamikaze (sp). I’m not even sure that is the virus that got me. I came to Bleeping Computer to see if anyone else experienced anything of the type I did the night before. I did not go deep into the forums, so I did not read of anyone having the problem or a similarity in time line or situation. I sent a message to Eyesee gave her some information of the event and then went to work on my machine.

Now what I do is not for everyone, as I mentioned before I am computer savvy, and I know how to do certain things with my system that others might not with theirs, so what I do is not for everyone. What I did to correct the situation, was what I call a dip and strip, also known as a reformat and clean OS install. Although my machine started after the attack, I did not want to take the chance that the critter was still there. I reformatted my C Drive three times before I did an actual full install of my OS. Guess what I ran into while doing the full reinstall? Half way into full reinstall, monitor shut off again, C Drive hyperactive … no internet connection as there was still four feet of cable hanging from my machine. I shut everything down, removed the case and replaced my C Drive. Reformat and fresh install good after that. Current problems stemming from OS security patches, that I cannot seem to get anymore. That in itself makes me think it was a directed attack from Microsoft to force me to buy their 7 OS. The other stuff was cover to keep them unknown. I am probably wrong about that, but it is a thought that went through my mind.

My machine is designed and built by a local computer shop here. My current operating system is XP and after I replaced my internet cable, I went after AV download, updates, and drivers. With my motherboard, it takes a while to get all the drivers I need to make everything work because the downloads are huge.

With my security sort of feeling right, I contacted Trend about this situation, via phone and email. I needed to delete one machine to get a new AV download. On the phone to Trend, I told them what happened, and they checked something while I waited on hold. When they came back, THEY REQUESTED, I send them the C Drive from my machine. That is unusual, to have an AV company ask a customer to send them a C Drive. (While boxing it up, I got the feeling I should be wearing a full Hazmat suit and seal the drive in a bright orange contamination plastic bag.) Anyway, that drive is gone from my presence. Good luck Trend, you might need it with whatever is infecting that drive.

I contacted my ISP, and told them about the situation although there is nothing they can really do to help prevent this situation. I talked with the Tech there, told him what happened, and he is the one that suggested it was a reformatting virus of some sort. That's exactly what it did. Reformatted my hard drive.

To bring this major drama to a close, I am back, still do not have my machine up to my standards, it’s slow as molasses and I got a point of contention with an error message of “this computer does not meet minimum requirements”, when I try to get the drivers I need. I will continue to work at getting all my parts together.

As for my work, I did back up everything before I went online and became entwined with this drama moment. Set copies in several places online and on one of my stand alone storage drives. I am a writer, visual production assistant, and have need for security and privacy. So that is the end of my tale. If you wish, ask questions, I will answer as best I can.

Castoffpolite


Situtation Update:

Due to possible false report by Trend, it was suggested that I remove Trend and try different AV ware. I tried Avira. I am happy to report to all following this post, that Avira found two problems in my system and fixed them. Avira did not report any problems with hardware or MS updates, although there may still be a problem there, and I will go to another forum for assistance in that area. I feel more confident now than before that my machine is cleaner than it was.

End of this update, and on to the next problem solving situation.

Stay Tuned. :)

Castoffpolite

UPDATe on STRESS Factor;

Someone asked me in PM how I am handling this type of stress?

Answer, in a calm day I smoke maybe one pack in a 24 hour period. Today, I've smoked three packs in 8 hours. Very stressful for me and been this way since last week.

Castoffpolite

UPDATE

I am now over in the "Am I infected forum." I will work with them to make sure I am clean before moving on to deal with the possible hardware issue I think I have.

Stay Tuned, more to come on this current situation and follow up.

Castoffpolite

Edited by castoffpolite, 30 January 2011 - 06:47 PM.


#15 castoffpolite

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Posted 02 February 2011 - 01:25 PM

Okay, I have been through the "Am I Infected" forum and my machine received a clean bill of health from Blade. To check my machine, he instructed me to use several programs and after doing that, gave my machine a clean bill of health. I am however, still not finished in the forums here.

Yesterday, I experienced sudden shut down problems, twice, while performing the cleaning of my machine. I know I have a stubborn driver problem. So on Blades advice I am now over in the OS, XP Professional and Home forums to see if they can guide me to the right driver or if they believe I need deeper help and send me on to the Internal Hardware Forum.

I am feeling so much better about my machine at this point, I will go out on a limb and say, I should be back to work soon. If not this week, then the beginning of next.

For those who are reading this and wondering at the time line, it takes time to fix problems. Have patience with those that are volunteers on this site, because without them, none of us will be working.

Have a good day, be safe and if nothing else, Stay warm. :thumbup2:

Castoffpolite




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