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Windows Running Slow And Not Responding


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#1 sjondron

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Posted 09 November 2006 - 11:42 AM

i recently bought this computer....windows xp sp2, f-secure anti virus protection. have had this in to be fixed 4 times now because the computer would shut down like someone just pulled the plug. got it back this last time and my hubby was told that windows would now run slower....WHY?.......he didn't ask!!! i was told that i cannot run any pc fixits because of the f-secure. what did i get myself into??? why is it not responding, and why is it running so slow??????? i'm at my wits end here folks and would appreciate ANY and ALL help and/or suggestions......additional 1.00GHz, 504 mb ram......cpu is 100%....c:75% free memory d:/ 96% free memory.....the guy told my hubby that for $100 more he will install more memory.....whats up with that? i'm not a real brilliant person on computers but i feel i'm being taken for a ride

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#2 buddy215

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Posted 09 November 2006 - 11:52 AM

You need to find out if hardware has been replaced. Install the program in the link below and run it. Compare the original equipment with what is shown in the scan. http://www.gtopala.com/

You may also have a malware issue. Suggest you post a Hijack This log by carefully following the instructions in the link below:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Edited by buddy215, 09 November 2006 - 11:53 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Albert Frankenstein

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Posted 09 November 2006 - 05:34 PM

c:75% free memory d:/ 96% free memory.....the guy told my hubby that for $100 more he will install more memory....

I suspect what you are calling memory and what the tech is calling memory is two different things. No doubt the tech was refering to RAM, and you seem to be refering to hard drive space. Again, these are not the same things.

I am not sure what this means:

cpu is 100%....

How did you get that figure? If your CPU is running at 100%, then yes, your computer will run slow.

Please press:

Ctrl + Alt + Del

This will open up the Task Manager. Click on the Performance tab. Tell me the amount of CPU Usage, as indicated as a %

Also, under Physical Memory (K), tell me the numbers you see for Total and Available.

Edited by Albert Frankenstein, 09 November 2006 - 05:35 PM.

ALBERT FRANKENSTEIN
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