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Outbound Email Errors


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#1 jack

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Posted 08 November 2006 - 11:56 PM

This started a good 2 months ago, was off and on at 1st, just thought it had to do with server problems. Recently I've been not able to send any mail at all thru outlook or thunderbird.

Outlook error is - unable to connect to server - error 0x800ccc0e

Thunderbird says server may be unavailable or refusing connections.

AV disabled, no mail scanning, no router, etc...

SMPT set to mail.adelphia.net port 25

adelphia on-line mail works fine

Nothing stands out over the last 2 months as being problematic. Any ideas? Adelphia tech support said it was Outlook... then when I said it happens on thunderbird.. they said it's probably my computer?

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#2 oldf@rt

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Posted 09 November 2006 - 12:04 AM

Jack,

what anti virus are you using?

most antivirus programs scan all email outbound on port 25 if the Av program has become corrupt or you are not using one, you may be infected by a virus.

seeing as both of your email programs are having problems, Adelphia might be correct in saying that your computer has the problem.

OF
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#3 jack

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Posted 11 November 2006 - 09:20 AM

turns out I did a winsock reset and things seem to be back to normal. Since I started having these problems I disabled my email scanning feature just to see if that could of been the problem. In addition I also did some on-line scans just to make sure anything else wasn't lurking around.

In the past I did have some infections, and have switched around to a few different av programs, so possibly some of my winsock entries were corrupted.

#4 oldf@rt

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Posted 11 November 2006 - 11:19 AM

If you have used Norton anti virus, some of the networking components both inbound and outbound are replaced to monitor the email traffic.
hope this helps locate the exact cause.

good to hear that you are up.

OF
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