Posted 09 November 2006 - 11:50 AM
Could be a bad motherboard or a bad cable. Did you have the jumpers set correctly on her system?
Could be that her BIOS won't recognize such a large drive. Try partitioning it into sections smaller than 37 gB and see if it's recognized.
If set as Master, it should have gone on the far end of the cable - if as Slave then it should be connected to the middle connector on the cable (this is old stuff and may not apply to newer systems - but it can't hurt them, so it's worth a go).
Also, if it still doesn't work - try the Cable Select jumper setting on each of the connectors to see if that fixes it.
Then, if that doesn't work, try it on the other IDE channel to see if it works there. Also try switching the cables to see if there's a difference there.
Carefully inspect the pins on the drives and motherboard to ensure that none are bent.
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