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Kicked Off Internet

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#1 JNW


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Posted 07 November 2006 - 09:50 AM

I am routinely kicked off the internet. I have a cable modem connected to a wireless router. The router works fine as I am able to connect to a neighbors wireless router but at a slow speed. My ISP says that they can connect to my modem so the signal must not be transmitting to the router. If I reset the modem and router by either unplugging or pushing the button the service is restored. The ISP's advice is to buy a new modem or rent one from them for $3.00 a month - sure.

Should I just buy a new modem?

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#2 Animal


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Posted 07 November 2006 - 02:22 PM

My first question would be to my ISP about minimum signal levels. Have them tell you exactly what the minimum acceptable signal levels are. Then go to your cable modems browser interface and verify. The average cable modem should report things like:

Receive/Downstream: -15dbmV to +15dbmV
Transmit/Upstream: 30dbmV to 55dbmV
Signal to Noise Ratio (SNR): 30dB or Greater

If you have verified that the signal levels at the modem are good and within specifications then you may need to replace your modem. If they are not within specifications, then it is up to your ISP to bring them within range.

Be (Cable Modem) Safe

Da Bleepin AniMod, Animal

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