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Add-on Problem In Ie


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5 replies to this topic

#1 niamo

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Posted 06 November 2006 - 10:27 PM

My friend's IE is going crazy. Whenever she opens a link leading to a windows media player file, it comes up with a popup window that says "Internet Explorer has encountered a problem with an add-on and needs to close"

It then says, "The following add-on was running when this problem occured: xyfembll.dll"

Does anyone know what went wrong? I might have removed it by mistake when I was cleaning up using hijack this.

(Moderator edit: added explanatory topic description. jgweed)

Edited by jgweed, 07 November 2006 - 10:45 AM.


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#2 Charitie

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Posted 06 November 2006 - 10:35 PM

If you think you removed it using Hijack This, try doing a system restore to right before you cleaned it up. Just a quick suggestion.. Whenever I mess things up it usually works to use system restore.. Good luck!

#3 niamo

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Posted 07 November 2006 - 02:24 AM

Just tired that, but System Restore replies by saying it couldn't restore to that particular point. It gave the same message for 3, 4 other restore points as well...hm...

#4 jgweed

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Posted 07 November 2006 - 10:43 AM

I could not find any information on that .dll on the Web. If it were me, I would attempt to uninstall WMP completely, and then do a fresh install.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#5 niamo

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Posted 09 November 2006 - 02:27 AM

I've tried reinstalling IE and WMP, but both of them don't seem to work...I should probably add that this is a probem when I click on links which lead to documents such as .doc as well

#6 niamo

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Posted 09 November 2006 - 02:27 AM

I've tried reinstalling IE and WMP, but both of them don't seem to work...I should probably add that this is a probem when I click on links which lead to documents such as .doc as well




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