Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help And Support Not Working


  • Please log in to reply
5 replies to this topic

#1 maxheadroom

maxheadroom

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:04:03 AM

Posted 06 November 2006 - 02:06 PM

Running XP home SP2. All updates applied. Help and Support service is running. RPC is running.

When I go to start>help and support nothing happens. The hour glass cursor is displayed for a short time. Pressing F1 gives me the same symptoms.

thanks for the help.

BC AdBot (Login to Remove)

 


#2 tg1911

tg1911

    Lord Spam Magnet


  • Members
  • 19,274 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:SW Louisiana
  • Local time:02:03 AM

Posted 06 November 2006 - 02:25 PM

WARNING:
This is a registry edit. If you're not comfortable with working in the registry, DO NOT ATTEMPT.
Improper changes to the registry could render your computer inoperable.
Remember to backup the registry before making any changes.
Instructions, on how to do that, can be found here:
How to back up, edit, and restore the registry

Try this:
kellys-korner
Restore Help and Support Service - #235, on the Left
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

Become a BleepingComputer fan: Facebook

#3 Bear

Bear

  • Members
  • 342 posts
  • OFFLINE
  •  
  • Location:South East Texas
  • Local time:03:03 AM

Posted 06 November 2006 - 02:28 PM

Have you recently ran Easy Cleaner or any registry cleaner? If so see if this helps, please click Here
Posted Image


My System Specs


Comptia A+, Network + & MCP certified.

#4 maxheadroom

maxheadroom
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:04:03 AM

Posted 06 November 2006 - 07:05 PM

I tried both of the above fixes. After running the helpsupport.reg, I got the message.
"Windows cannnot find helpctr.exe. Make sure you typed the name correctly amd then try again."

searching for helpctr gave me the following:

HELPCTR folder in C:\WINDOWS\PCHEALTH
helpctr.exe in C:\WINDOWS\ServicePackfiles\386
helpctr.exe in C:\WINDOWS\PCHEALTH\HELPCTR\Binaries
two HelpCtr folders in C:\Documents and Setting for administrator and myself.

I still don't have help and support.
EZ

#5 jgweed

jgweed

  • Members
  • 28,473 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Chicago, Il.
  • Local time:03:03 AM

Posted 07 November 2006 - 11:39 AM

Are you using IE7?
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#6 maxheadroom

maxheadroom
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:04:03 AM

Posted 08 November 2006 - 12:37 PM

Are you using IE7?
Regards,
John

No I tried IE7 and dumped it. I am back to IE6, although my default browser is Maxthon.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users