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Error Messages After Removing Spyware Quake


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9 replies to this topic

#1 Caroline_B

Caroline_B

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Posted 05 November 2006 - 12:00 AM

Hi
I went to Microsoft support to find out how to get rid of a annoying icon & message appearing on my desktop. Spyware Quake. I was directed to Bleeping comp.com & followed all the instructions for the removal process. I did the Roguescanfix, smitrem.exe., & performed an online scan with Panda. My system is working much much better and faster now. I followed your instructions in the preporation guide for posting a HijackThis Log: cleaned temp. files, ran Mcafee stinger & downloaded Hijackthis. There's only a slight problem once the system starts up. I get 2 error messages now on, but only on a start up. They began right after I did the fix with the removal of spyware quake. (prior to doing the Hijackthis process.)
#1 C:\Program
X Windows cannot find 'C:\Program'. Make sure you typed the name correctly. & then try again. To search for a file, click the start button, & then click search. (Then is has a box to hit OK)
#2 hpqthb08.exe-Application Error
X The application failed to intialize properly (Oxc0000135). lick on OK to terminate the application. (Then it has a box to hit OK)
Like I said, the system is working top notch since I did the spyware removal guide. Those 2 messages are a only a little bit annoying compared to what I was dealing with when that spyware quake was on my sytem. Once I hit ok on these 2 sep. messages, they go away. Any way to remove those 2 messages?
BTW, your site is awesome & it's so informative. Super outstanding work you're doing here.
Thank you,
Caroline Bennett
Posted Image~Caroline~Posted Image

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#2 Falu

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Posted 07 November 2006 - 10:25 AM

Hi Caroline_B, :thumbsup:

If you still need help please post a (fresh) HijackThis log by using the Add Reply button and I'll be happy to look at it for you.

Thanks for your patience. :flowers:

#3 Caroline_B

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Posted 10 November 2006 - 11:00 PM

[size=6]
Hi Falu,
Thanks so much for reading my message & offering to assist in helping with my problem. I would've wrote back sooner but I've been working 6 days & 10 hr shifts :thumbsup:( Not alot of spare personal time. I just ran a fresh Hijack log & here it is. Hope this helps. Thanks for your time.
Caroline


Logfile of HijackThis v1.99.1
Scan saved at 9:47:47 PM, on 11/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Carolyn\LOCALS~1\Temp\Rar$EX04.609\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: (no name) - <default> - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\YahooMusicEngine.exe" -preload
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [AOL Instant Messanger] aim.exe
O4 - HKCU\..\Run: [System Support] syscfg.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe" -quiet
O4 - HKCU\..\Run: [SOProc_RegSoAlertWxSzNn] rundll32 shell32.dll,ShellExec_RunDLL C:\Program Files\SoftwareOnline\soproc.exe -pack RegSoAlertWxSzNn
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/games/clients/y/kt4_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/26d782289b69d5...ip/RdxIE601.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqaio/downloads/msxml4.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1450/ftp...02/cpbrkpie.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
Posted Image~Caroline~Posted Image

#4 Falu

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Posted 13 November 2006 - 12:01 PM

Hi Caroline_B, :thumbsup:

Welcome to BleepingComputer Forums and thanks again for your patience.

Your log shows the very dangerous W32/Sdbot-YT and W32/Rbot-AGQ, which run continuously in the background, providing a backdoor server which allows a remote intruder to gain access and control over the computer via IRC channels.
It is possible that the remote attacker has added multiple backdoors and/or accounts or even rooted the computer.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or it if it contains any other sensitive information, please get to a known clean computer and change all passwords where applicable and it would be wise to contact those same financial institutions to apprise them of your situation.

1. You are running HijackThis from a temporary folder, which means that no back-ups will be made by HijackThis before it fixes the bad entries and those are needed in case of any recovery issues. It is very important to remove HijackThis to its own location and unzip it before running it:

> Create a folder on your C: drive: click Start > My Computer, open/double-click your C:\ drive, select New, next Folder and call it C:\hijackthis. Drag HijackThis into that folder!
> To unzip HijackThis: right-click the zipped folder and choose: Extract All.

2. We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.

Open Windows Defender.
Click on Tools, General Settings.
Scroll down and uncheck Turn on real-time protection (recommended).
After you uncheck this, click on the Save button and close Windows Defender.

You may re-enable it again when your computer is clean; I will let you know!

3. Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
Additional info: http://vil.nai.com/vil/content/v_137262.htm
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

* Viewpoint
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar

4. Run HijackThis, click Scan and checkmark the following entries:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R3 - URLSearchHook: (no name) - <default> - (no file)
O4 - HKCU\..\Run: [AOL Instant Messanger] aim.exe
O4 - HKCU\..\Run: [System Support] syscfg.exe
O4 - HKCU\..\Run: [SOProc_RegSoAlertWxSzNn] rundll32 shell32.dll,ShellExec_RunDLL C:\Program Files\SoftwareOnline\soproc.exe -pack RegSoAlertWxSzNn
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/26d782289b69d5...ip/RdxIE601.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1450/ftp...02/cpbrkpie.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab


If you agreed to remove Viewpoint manager, checkmark this entry:

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

Weatherbug is a program that sits in your System Tray (next to the clock) and delivers the weather. It used to come with spyware, and whilst the latest version is spyware free, it is an advertisment-supported program which many users find annoying. There is a very good ad-free alternative: Weather Pulse!

Right-click the Weatherbug icon on your taskbar and delete it. Then click Start > All Programmes and search the list for Weatherbug: click Uninstall Weatherbug. Checkmark the following entry:

O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?


Close all browsers and windows, except for HijackThis and click the Fix Checked button; close HijackThis!

5. Download ATF Cleaner by Atribune. Do not run it yet.

6. Download, install, and update AVG Anti-Spyware 7.5

1. Save the installer to desktop
2. Double click the installer, select your language, and then select OK
3. Click NEXT>>Do or don't read the "User License Agreement"
Select I Agree>>>NEXT>>>INSTALL
4. AVG will now install and afterwards click FINISH
5. AVG Anti-Spyware 7.5 should now Load
6. Click the Update tab at the top. Under Manual Update click Start update.
7. After the update finishes (the status bar at the bottom will display "Update successful")
8. Close AVG Anti-Spyware 7.5. Do not run it yet.

7. Make sure you can view all files. Click Start >My Computer > Tools > Folder Options >View. Check "Show hidden files and folders", uncheck "Hide protected operating system files" and "Hide extensions for known file types". Click "Apply to all folders" >Apply then OK.

8. Reboot and as the computer starts up, just before Windows starts to load, tap the F8 key a few times and then choose Safe Mode from the menu that will appear.

9. Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete the following folders in bold if listed:

C:\Program Files\Viewpoint
C:\PROGRA~1\AWS<< You will find the folder in the Program Files subfolder.
C:\Program Files\SoftwareOnline

.......... and files in bold if listed:

C:\WINDOWS\system32\aim.exe
C:\WINDOWS\system32\syscfg.exe

10. Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

11. Run AVG Anti-Spyware 7.5 and click on the Scanner tab at the top
  • Click the "Settings" tab and then change the recommended action to Quarantine and ensure that Automatically generate report after every scan is selected and
    Uncheck "Only if Threats are found"
  • Click back to the "Scan" tab and then click on Complete System Scan.
    This scan can take quite a while to run, so be prepared.
  • AVG Anti-Spyware 7.5 will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware 7.5 will display "All actions have been applied" on the right hand side.
  • Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).
Please reboot to go back into Normal mode and post the AVG report along with a fresh HijackThis log for review.

#5 Caroline_B

Caroline_B
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Posted 14 November 2006 - 06:04 PM

[font=Book Antiqua][i][color=#CC33CC]
Hi Falu,
This is sooo frustrating! Grrrr! :thumbsup: I just finished up what you told me to do. When I rebooted after doing all of your instructons, it took 10 minutes to load my desktop. Is this part of the same ongoing problem or is this a whole different issue? Here's my newest AVG report & HijackThis Log.
Thank you,
Caroline

Logfile of HijackThis v1.99.1
Scan saved at 8:44:59 PM, on 11/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: (no name) - <default> - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\YahooMusicEngine.exe" -preload
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [AOL Instant Messanger] aim.exe
O4 - HKCU\..\Run: [System Support] syscfg.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe" -quiet
O4 - HKCU\..\Run: [SOProc_RegSoAlertWxSzNn] rundll32 shell32.dll,ShellExec_RunDLL C:\Program Files\SoftwareOnline\soproc.exe -pack RegSoAlertWxSzNn
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/games/clients/y/kt4_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/26d782289b69d5...ip/RdxIE601.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqaio/downloads/msxml4.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1450/ftp...02/cpbrkpie.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE



---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 4:48:11 PM 11/14/2006

+ Scan result:



C:\hijackthis\backups\backup-20061113-212233-438.dll -> Adware.Coupons : Cleaned with backup (quarantined).
HKU\S-1-5-21-1960408961-616249376-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{736B5468-BDAD-41BE-92D0-22AE2DDF7BCB} -> Adware.Generic : Cleaned with backup (quarantined).
C:\Program Files\filesubmit\wondersofkinkadess3.zip\NNWDAC638.EXE -> Adware.NewDotNet : Cleaned with backup (quarantined).
C:\WINDOWS\NDNuninstall6_98.exe -> Adware.NewDotNet : Cleaned with backup (quarantined).
C:\WINDOWS\system32\rk.bin -> Adware.RK : Cleaned with backup (quarantined).
C:\Program Files\filesubmit\wondersofkinkadess3.zip\Ezthemes_WhenUSaveNow_InstallerInst.exe -> Adware.SaveNow : Cleaned with backup (quarantined).


::Report end
Posted Image~Caroline~Posted Image

#6 Falu

Falu

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Posted 16 November 2006 - 12:45 PM

Hi Caroline_B, :thumbsup:

Sorry for the long wait but I had to travel 1000 km by car. :flowers:

This is sooo frustrating! Grrrr! wacko.gif I just finished up what you told me to do. When I rebooted after doing all of your instructons, it took 10 minutes to load my desktop. Is this part of the same ongoing problem or is this a whole different issue?


Hard to tell at the moment; let's first try to clean up your computer.

1. Run HijackThis, click the Config... button, then go to the Misc Tools section and click Open Uninstall Manager. You'll see a list of programs; click on Save List...

The file "uninstall_list.txt" will be created. Copy and paste the contents of this file to your next reply.

2. Disable Windows Defender again.

3. Reboot and as the computer starts up, just before Windows starts to load, tap the F8 key a few times and then choose Safe Mode from the menu that will appear.

4. Run HijackThis, click Scan and checkmark the following entries:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R3 - URLSearchHook: (no name) - <default> - (no file)
O4 - HKCU\..\Run: [AOL Instant Messanger] aim.exe
O4 - HKCU\..\Run: [System Support] syscfg.exe
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tr...Transporter.cab?
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/26d782289b69d5...ip/RdxIE601.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1450/ftp...02/cpbrkpie.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab


Close all browsers and windows, except for HijackThis and click the Fix Checked button; close HijackThis!

5. Using Windows Explorer, please delete the following files in bold if listed:

C:\WINDOWS\system32\aim.exe
C:\WINDOWS\system32\syscfg.exe

6. Reboot to go back into Normal mode.

7. Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Please post the kaspersky report along with the uninstall_list.txt and a fresh HijackThis log.

#7 Caroline_B

Caroline_B
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Posted 20 November 2006 - 07:11 PM

Hi Falu,
Don't worry about taking time to get back to me. It was 4 days ago you replied & I'm now only able to get back to you. I apologize. The O.T. at work is draining me :thumbsup: Here's what you requested.
Thanks for being so patient with me.
Caroline


Ad-Aware SE Personal
Adobe Acrobat 4.0
Adobe Flash Player 9 ActiveX
AIM+ (remove only)
AOL Instant Messenger
AOL Toolbar 2.0
AVG Anti-Spyware 7.5
ccCommon
C-Media 3D Audio
GdiplusUpgrade
Guitar Pro 4
HijackThis 1.99.1
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows Media Format SDK (KB910998)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
HP DeskJet 720C Series (Remove only)
HP Document Viewer 5.3
HP Extended Capabilities 5.3
HP Image Zone 5.3
HP Imaging Device Functions 5.3
HP PSC & OfficeJet 5.3.A
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
ieSpell 2.1.1 (build 325)
Internet Worm Protection
iTunes
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 9
Jasc Paint Shop Pro 8
LimeWire PRO 4.12.3
LiveReg (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works 2002 Setup Launcher
Microsoft Works 6.0
Microsoft Works Suite Add-in for Microsoft Word
MSXML 4.0 SP2 (KB927978)
NAVShortcut
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
Panda ActiveScan
QuickTime
RealArcade
Roguescanfix 1.5
SBC Yahoo! Applications
SBC Yahoo! DSL Activation
SBC Yahoo! DSL Home Networking Installer
Security Toolbar
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925486)
SPBBC
Spybot - Search & Destroy 1.4
Symantec
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Windows Defender
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinRAR archiver
Wonders Of Kinkade 3
wondersofkinkadess3.zip
ZoneAlarm
Posted Image~Caroline~Posted Image

#8 Falu

Falu

  • Security Colleague
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  • Location:The Netherlands
  • Local time:01:44 AM

Posted 21 November 2006 - 03:36 AM

Hi Caroline_B, :thumbsup:

Don't worry about taking time to get back to me. It was 4 days ago you replied & I'm now only able to get back to you. I apologize. The O.T. at work is draining me sad.gif Here's what you requested.
Thanks for being so patient with me.


That's good to hear. I am back home again so have all the time I need.

To be able to continue I also need the kaspersky report and a new HijackThis log. :flowers:

#9 Caroline_B

Caroline_B
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  • Local time:01:44 AM

Posted 21 November 2006 - 10:52 AM

Morning Falu,
Started working on this last night and fell asleep. Here's the Kaspersky Report followed by a fresh HJT Report. When you said to checkmark the entries you listed in step #4 of your prior post (there were 8 entries) only 1 was listed there: 016-DPF {2b96d5cc-c5b5 etc MinibudTransporterX} but I did chechmark that one.
Thank you,
Caroline


KASPERSKY ONLINE SCANNER REPORT
Tuesday, November 21, 2006 10:33:54 AM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 21/11/2006
Kaspersky Anti-Virus database records: 243367


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\

Scan Statistics
Total number of scanned objects 58147
Number of viruses found 7
Number of infected objects 13 / 0
Number of suspicious objects 0
Duration of the scan process 01:30:17

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-11012006-205331.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\HPPAppActivity.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\HPPHomePageActivity.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2006-11-20_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0DED7FB5.exe Infected: Trojan-Downloader.Win32.Zlob.rb skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\177A0EAB.exe Infected: Trojan-Downloader.Win32.Zlob.vn skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\18FB6903.tmp Infected: Trojan-Downloader.Win32.Zlob.vn skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\35E54024.tlb Infected: Trojan-Downloader.Win32.Zlob.ut skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\4B3B504A.tmp Infected: not-a-virus:AdWare.Win32.180Solutions.x skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\54E24087.tmp Infected: Trojan-Downloader.Win32.Zlob.vn skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\67133FF0.tmp Infected: Trojan-Downloader.Win32.Zlob.vn skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\67B91D39.tmp Infected: Trojan-Downloader.Win32.Zlob.sd skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6B262173.tmp Infected: Trojan-Downloader.Win32.Zlob.sd skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\749A31D4.dll Infected: Trojan-Downloader.Win32.Zlob.vo skipped

C:\Documents and Settings\Carolyn\Application Data\Symantec\PendingAlertsQueue.log Object is locked skipped

C:\Documents and Settings\Carolyn\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\Carolyn\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\Carolyn\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\Carolyn\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Carolyn\Local Settings\History\History.IE5\MSHist012006112020061121\index.dat Object is locked skipped

C:\Documents and Settings\Carolyn\Local Settings\Temp\hpodvd09.log Object is locked skipped

C:\Documents and Settings\Carolyn\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Carolyn\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\Carolyn\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\eengine\EPERSIST.DAT Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg2.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMNot.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMReg.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMRSt.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SymcData\ids-diskless\lulock.dat Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\VirusDefs\lulock.dat Object is locked skipped

C:\Program Files\filesubmit\wondersofkinkadess3.zip\atoolbar400134.exe/WISE0001.BIN Infected: not-a-virus:AdWare.Win32.Accoona.b skipped

C:\Program Files\filesubmit\wondersofkinkadess3.zip\atoolbar400134.exe WiseSFX: infected - 1 skipped

C:\Program Files\filesubmit\wondersofkinkadess3.zip\atoolbar400134.exe WiseSFX Dropper: infected - 1 skipped

C:\Program Files\Norton AntiVirus\AVApp.log Object is locked skipped

C:\Program Files\Norton AntiVirus\AVError.log Object is locked skipped

C:\Program Files\Norton AntiVirus\AVVirus.log Object is locked skipped

C:\Program Files\Norton AntiVirus\Savrt\0043NAV~.TMP Object is locked skipped

C:\Program Files\Norton AntiVirus\Savrt\0471NAV~.TMP Object is locked skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\Internet Logs\fwdbglog.txt Object is locked skipped

C:\WINDOWS\Internet Logs\fwpktlog.txt Object is locked skipped

C:\WINDOWS\Internet Logs\IAMDB.RDB Object is locked skipped

C:\WINDOWS\Internet Logs\MOM-COMP.ldb Object is locked skipped

C:\WINDOWS\Internet Logs\tvDebug.log Object is locked skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\default.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\software.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\temp\ZLT03bb4.TMP Object is locked skipped

C:\WINDOWS\temp\ZLT066cf.TMP Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.


Logfile of HijackThis v1.99.1
Scan saved at 10:42:54 AM, on 11/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\YahooMusicEngine.exe" -preload
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/games/clients/y/kt4_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d...can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqaio/downloads/msxml4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
Posted Image~Caroline~Posted Image

#10 Falu

Falu

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Posted 22 November 2006 - 05:11 AM

Hi Caroline_B, :thumbsup:

Started working on this last night and fell asleep.


I hope you had a nice sleep. :flowers:

HijackThis log looks clean. Though still some things to do, we're getting there.

1. Click on Start, Settings, Control Panel and double-click on Add or Remove Programs. From within Add or Remove Programs uninstall the following program:

J2SE Runtime Environment 5.0 Update 3

2. Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete the following file in bold if listed:

C:\Program Files\filesubmit\wondersofkinkadess3.zip\atoolbar400134.exe

3. Clean your Cache and Cookies in IE:

* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Click the "Delete Cookies" button
* Next to it, Click the "Delete Files" button
* When prompted, place a check in: "Delete all offline content", click OK

Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):

* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option (History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing by clicking Clear All.
A confirmation dialog box will be shown before clearing the information.

Clean other Temporary files + Recycle bin

* Go to start > run and type: cleanmgr and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
* Press OK to remove them.

4. Remove previous restore points and set a new one to purge any malware that may have been backed up:

Click Start>Help and Support>Undo changes to your computer with System Restore
Click Create A Restore Point then click Next. Give it a name it and then click Create

Click Start>Run and type Cleanmgr
Click the More Options Tab.
Click Clean Up in the System Restore section.

This will remove all previous restore points except the newly created one.

5. You may re-enable Windows Defender now:

Open Windows Defender.
Click on Tools, General Settings.
Scroll down and check Turn on real-time protection (recommended).
After you check this, click on the Save button and close Windows Defender.

6. Next re-enable hidden files now: Open Windows Explorer >Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is unchecked. Also check "Hide protected operating system files" and tick "Hide extensions for known file types" . Now click "Apply to all folders", >Apply then OK.

7. In order to prevent future infections follow these recommendations:

a. Visit Windows Update on a regular basis to stay current with critical updates.

b. Install and run the following free programs:

* Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here!

* Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found
here! Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

* SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here!

* SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here!

* IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

Keep all these programs (including your anti-virus) up-to-date and run them regularly.
If you do not update regularly they will not be able to catch any of the new variants that may come out.

c. I recommend you to read Tony Klein's excellent article: So how did I get infected in the first place?

d. If you want to fight back the Malware Writers, please take a look here!

Glad I was able to help and if there are any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BleepingComputer Forums, we also help people with other computer problems! Do not forget to tell your friends about us!

Good luck! :huh:




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