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Firefox Disabled After Download


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6 replies to this topic

#1 scale

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Posted 02 November 2006 - 01:27 AM

Hey there, I'm very happy to find a site like this, professional and accessible. I hope you can solve this problem, here it is: I downloaded mcfee site advisor (also openoffice.org in the same time frame) and now firefox is no longer working at all. I have tried reinstalling with no success. I appreciate any help I can get. Thank you and congratulations on your remarkable site.

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#2 tg1911

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Posted 02 November 2006 - 02:34 AM

Have you tried a complete uninstall/reinstall of Firefox?
This is different from a simple uninstall, using Add/Remove programs.

Note: You will have to go back and redo all of your personal settings (Options), as deleting the Profile folder will erase everything Firefox related.
You will be starting with a clean slate.

To completely uninstall Firefox, you will need to delete your Profile folder.
This file is not removed when you uninstall Firefox from Add/Remove.
It will retain all of your previous settings, and re-apply them to your new install, if it's not deleted.
That's why, when you install a new version of Firefox, your previous settings, bookmarks, passwords, etc., all remain the same.
For a Fresh (start from scratch) install, this folder has to be removed.

You might want to make a copy of the Bookmark.html file, before you uninstall, and save it to somewhere you'll be able to find it.
This is where all of your Bookmarks are stored.
Set windows to show hidden files,
How to see hidden files in Windows
Then navigate to:
C:\ Documents and Settings \ "your user name" \ Application Data \ Mozilla \ Firefox \ Profiles \ default.random characters \ Bookmark.html
And make a copy of the Bookmark.html file

Then you can replace, the new one created, with the old one, you copied.
After you install Firefox, delete Bookmark.html, and replace it with your saved copy of Bookmark.html.
Restart Firefox.
That way, you'll have all of your Bookmarks back.

Now for the uninstall.
Uninstall your current version of Firefox from Add/Remove programs.
Then navigate to:
C:\ Documents and Settings \ "your user name" \ Application Data \ Mozilla \ Firefox \ Profiles
Delete the Profiles folder (or send it to the Recycle Bin as a backup).
Then navigate to:
C: \ Program Files \ Mozilla Firefox, and delete that folder.
Download a fresh copy of Firefox.
Now, reinstall Firefox.

Don't forget to replace your Bookmark.html file.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 scale

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Posted 02 November 2006 - 01:36 PM

Thank you. I'll post back with some feedback. Again thank you for your response (that was very expedite, makes most customer service lines on the market look sorry).

#4 tg1911

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Posted 02 November 2006 - 03:31 PM

You're welcome, scale.
I hope it works for you.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#5 jgweed

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Posted 02 November 2006 - 04:54 PM

You also might want to try an experiment of disabling the site inspector application. There should be no conflict between Ff and OO.o, both excellent applications, but McAfee Site Inspector may not be compatible with FF.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#6 scale

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Posted 03 November 2006 - 12:44 AM

I thank all of you participating, this is some seriously good assistance. I actually have restored firefox by following the first post. The second alternative is a bit witchy for me (I'm not familiar with the terms, Im comfortably above intermediate in my computer skill level ...you understand ). I do have a question on xp sp2 updates, a few updates appear as necessary but have zero kb and zero loading time. I will post this in another thread. Thank you/good luck.

#7 jgweed

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Posted 03 November 2006 - 09:41 AM

Thank you for responding with the solution to your problem, since this both helps any member with a similar problem in the future, but also lets the people helping know what worked and the problem is resolved.
Regards,
John
Whereof one cannot speak, thereof one should be silent.




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