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Does Not Connect To Support Centre

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4 replies to this topic

#1 eagleslayer


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Posted 31 October 2006 - 02:16 PM

Hi guys,

the last few days i have been having a very strange problem. The problem manifests itself in these ways.

1 The newer versions of MSN (v 7.0 and 7.5). they fail to connect to msn network and when i type username it is very slow. though the older version (v 4.5) works fine.

2 i also am trying to update windows but it fails to connect to help and support centre and all i am left with is a blank page.

3 system restore is never able to restore system .

I gave my PC a format about a week ago and i am still in the process of installing certain programs (with this i mean Winrar, quicktime, winamp, etc. ).

Does all the above mean i have to re-install windows again? Is therte some way to repair this?

thanks in advance for your help


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#2 ComputerWhizz7


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Posted 31 October 2006 - 02:44 PM

My main concern would be are your install files infected with some sort of virus or trojan? Before you install any program make sure you scan the file with your anti-virus first and make sure your system has no malware by scanning it with ad-aware or the program you use in which gets rid of malware. If after you install a program and your computer is running slow then delete that install file and download it again.

Even better if you have a spare machine use that and install your programs on the spare machine and test to see if a problem occurs.

Do you have dsl? and Is your computer connecting to the internet? Because I also think you have a bandwidth issue with your connection. Maybe you have a faulty router.

Try a traceroute and see how long it takes to get to google for example. If you can't get out to them then maybe you have a firewall issue also.


I came, I saw, I conquered. - Julius Caeser

#3 eagleslayer

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Posted 31 October 2006 - 05:05 PM

Well thanks for your speedy reply,

i did a malware scan using windows malicious software removal tool (Windows-KB890830-V1.21).
The i did a scan with xoftspy but found only dataminers.

I use avast as a virus scanner and it updates as soon as i boot and it has stopped some viruses mainly trying to get into pc thru mail.

I finally did a registry scan with registry mechanic and found a large amount of errors which program "repaired".

But still problem persists.

I believe if it was from internet connection wouldn't other applications load slowly. In my case regarding windows support it does not load at all. BTW i have no router i use cable internet through a cable moddem.



#4 Enthusiast


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Posted 31 October 2006 - 05:23 PM

When you say "Windows Support" are you talking about the website or your Help and Support utility accessed by clicking start/help and support?

The Windows Malicious Software Removal Tool is not a scanner type anti-malware utility. While good to use, (and have update automatically) you need to be using others too for a layered approach.

To start with, because you are experiencing a percieved problem which can be attributed to a variety of causes, I recommend you run the Windows One Care Free Scan.

Go to Windows Live Onecare Free Scan
It will say "Get a free PC safety scan"

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

Using the above occasionally is a good start to help keep malware at bay.

In addition to a good, automatically updating Anti-Virus program running in the background the following aps are recommended.

Ad-Aware SE Personal - freeware

Spybot S&D:
Update – Aug 2006 - Spybot by default now ignores certain products such as New.Net and Sidestep for no good reason. New.Net compromises the WinSock stack by routing all your DNS queries through the NewDotNet.DLL. To enable detection go to "Settings", "Ignore products", "All products" Tab, right click on "Product", left-click on "Deselect all".

Be sure to enable “Teatimer” which gives you realtime protection against malware invasion.

Microsoft Windows Defender
Windows Defender will give you an additional tool in your control panel named Software Explorer which is excellent for examining software installed on your computer, its startup menu, etc which will help you identify what it is.
This also provides realtime protection.

Ewido Antispyware Free


A² - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan

Here are some web based scans to use when you feel you may have become infected or as an occasional verification that you have not been:

Kaspersky Anti-Virus Web Scanner
File scanner and virus scanner

Trend Micro antivirus and malware scan:

Etrust Anti-virus web scanner

Avast Online scan

F Secure online scan

Ewido Online scan

Trojan scans –
Sygate Trojanscan

Windows Security Trojanscan
See instructions for it here:

Parasite scan from Aumha:
or here:

#5 eagleslayer

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Posted 02 November 2006 - 04:14 AM

Hi guys ,

the problem, is solved it seems. I removed msn completely (old version), then turned off PC. Later came back redownloaded a fresh version of msn live messenger and re-nstalled it and the installation ended with a message saying that a major corruption had been repaired(or something in that sense). After restart updates started working.

Still i followed Enthusiast 's advice and did a windows one care free scan which found some trouble in registry also and also did a defragmentation of hard disks . Thanks a lot for your help


Edited by eagleslayer, 02 November 2006 - 04:15 AM.

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