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Computer Hangs When Turn Off Computer Selected In Windows


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#1 Jax81

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Posted 30 October 2006 - 11:36 AM

I am having trouble with a 6 month old IBM R51 laptop - when I select TURN OFF COMPUTER from within Windows and the START button - the computer sometimes hangs and will not shut down. I have to press the power button to reset. Any idea what could be causing this?

Thanks!

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#2 Albert Frankenstein

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Posted 30 October 2006 - 12:35 PM

Welcome to BC! :thumbsup:

There are many possible causes, however there is one common cause. Often XP's exit sound file gets corrupt and if it does not run then XP won't shut down. I am not sure based on what you have told us so far if this is the issue or not, but let's see:

Go to:

Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices > Sounds tab

Under Program Events scroll down until you see Exit Windows. Highlight Exit Windows by clicking on it once. Then under Sounds choose None. Click Apply and finally OK.

Reboot if possible, or shut down computer and restart manually. Once it is up and running, shut down computer by going to Start > Turn Off Computer. See if it will shut down on it's own now.

If it does, the only difference will be that you will not longer hear the 2 seconds of music that XP usually plays as it shuts down.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 Jax81

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Posted 30 October 2006 - 12:52 PM

Thanks Albert. Appreciate the response. I have tried what you suggested and it has worked so far.

#4 Albert Frankenstein

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Posted 30 October 2006 - 01:30 PM

Great. Glad to help.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!





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