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Task Manager Gone; Can't Backup Photo Album


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#1 skapman

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Posted 29 October 2006 - 08:35 AM

I have Norton Antivirus, but something has altered my computer. The problems I have found are: (1) Task Manager will not open; (2) computer freezes frequently and must be rebooted; and (3) when opening, playing or trying to copy a photo/movie from a file on the computer, it always freezes. I downloaded HijackThis, but don't really understand the results.

Can anyone help?

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#2 tg1911

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Posted 29 October 2006 - 09:10 AM

I suggest you post a HijackThis log for examination.
A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.

Once you post your log, don't make any changes to your system, as that could change the results of the posted log, making it more difficult to properly clean your system.


Read Preparation Guide for use before posting a HijackThis Log.
Please read, and follow, all directions carefully!!!

Then, run a log, and post it in the HijackThis forum, >at this link<.
Do not, post it in this topic.
Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, as these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 usasma

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Posted 29 October 2006 - 09:20 AM

Please do not do this once you've submitted your HJT log. Manipulating the system after submitting the HJT log may cause the virus to morph into another form - making it that much harder to locate and destroy it.

1) Try this free, online scan: http://safety.live.com/

2) If that doesn't work, try using the free AdAware program along with this program to "cloak" it from spyware: http://www.lavasoftnews.com/theeye/i17/a4.shtml

3) Run a complete scan of your system with updated anti-virus definitions

4) Check your Event Viewer for errors around the time of the freezes: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

5) Check your Device Manager (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter) for any red x's or yellow !'s. Let us know if anything shows.

6) Go to Start...Run...and type in "taskmgr.exe" (without the quotes) and press Enter. Does this run your Task Manager applet?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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