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Not Sure What Is Wrong With My Computer


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3 replies to this topic

#1 UncleJohnsDawg

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Posted 28 October 2006 - 12:31 PM

Hi,

First time user of this forum here.

I am helping someone troubleshoot their computer. The registration is under this person's name and he is the owner of this computer. The owner is not well versed in troubleshooting his PC and I am only an average-level user myself.

The owner describes the following problems happening with his computer:
- The computer has become very slow (30-60 seconds to open an application).
- Icons are occasionally disappearing and requires a restart to bring them back.
- He is often unable to shut down his computer via "Start" - "Shut down" and says he usually has to shut off power and restart.
- He has had several unexpected pop-ups...the most common being the "we have found a virus on your computer and you can buy this program to resolve" type ad.

Any suggestions on where to start.

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#2 jgweed

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Posted 28 October 2006 - 01:04 PM

Follow the steps outlined in the slow computer checklist:

http://www.bleepingcomputer.com/forums/t/44690/slow-computer/

Begin with "uncontrolled applications", proceed to the steps in "lack of maintenance," then review the steps in the Malware section.

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 UncleJohnsDawg

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Posted 28 October 2006 - 02:13 PM

I'm looking at the Step 4 of the slow computer checklist. I can't recall the process for checking the startup database. How do I do that?

#4 Animal

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Posted 28 October 2006 - 06:07 PM

Since you have posted a HJT Log I strongly suggest you do not make ANY changes to your system until you have been cleared by the HJT who assists you. Please be patient as our HJT Techs are all volunteers. You can find your HJT Log via this link: http://www.bleepingcomputer.com/forums/t/70009/slow-computer-not-sure-whats-wrong/

I will close this thread due to the HJT Log being posted. Once you have been cleared by the HJT Tech and if you still have problems, you may PM one of the staff to reopen this thread.

Animal, Forum Moderator

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