Did he get a Windows XP CD from Dell?
He should have, and then a repair install would be possible without loss of all data that using the Dell Restore would do.
Some Dell computers come with software that will create a Windows XP cd:
1. Run the Dell™ OS Recovery Utility
The Dell OS Recovery Utility allows the creation of ONE operating system CD. This means that you can make one Windows® CD for backup purposes.
NOTE: If you have not created your backup CD you should take the time to create the CD and store it in a safe place now. If you wait until you may need it, it will be too late!
You will need a blank CD-R disc and a CD-R/W or DVD-R/W drive installed on your Dell computer to complete the steps detailed in the instructions at the link below.
Instructions for making the Windows XP CD can be found here:http://support.dell.com/support/topics/glo...&dn=1091713
What if the Dell Operating System Recovery Utility fails or wasn't installed by Dell?
Answer - Email or Chat with Dell. Explain your situation and the Dell representative should issue you the Windows CD.
Question - Where can I get the DMX CD?
Answer - Email or Chat with Dell. Explain your situation and the Dell representative will issue whatever software CDs (Dell Media Experience, Power DVD, Sonic MyDVD, etc.) you might need.
* Chat with USA Hardware Support
Click "Chat With Hardware Support"http://support.dell.com/support/topics/glo...;l=en&s=dhs
* Email USA Hardware Support https://support.dell.com/support/supportreq...=true&s=dhs
* USA Hardware Support 1-800-624-9896