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#1 kevb8ll

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Posted 27 October 2006 - 11:52 AM

I'm posting this on behalf of a friend.

When he boots up, everything seems ok upto the XP splash screen (moving colour bar thing).

Then when it should go to the option for selecting whoever logs in for their profile - that page is blank.

Trying in safe mode he can get in, but obviously he has no internet access.

He has run anti virus/spyware/malware etc - with negative results.

Any of you brain boxes got an idea - the poor bloke is at his wits end!!

(He's running XP pro btw)
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#2 Enthusiast

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Posted 27 October 2006 - 12:31 PM

He can get internet access by using safe mode with networking.

I suggest some of the folllowing on-line scans:

Windows Live Onecare Free Scan
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm
Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite a while, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Ewido Online scan
http://www.ewido.net/en/onlinescan/


Trojan scans
Sygate Trojanscan
http://scan.sygatetech.com/pretrojanscan.html

Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Parasite scan from Aumha:
http://www.aumha.org/a/noads.php
or here:
http://www.aumha.org/win5/a/noads2.htm

#3 usasma

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Posted 27 October 2006 - 06:48 PM

This problem seems to be popping up more and more often recently. I suspect that this is caused by malware and agree that a malware scan is needed before proceeding.
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