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Need Help With Pop Ups & Disappearing Icons


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#1 pat666

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Posted 24 October 2006 - 08:03 PM

Well, here I am again working on a friend's computer. She is running WindowsXP with Norton Systemworks. When she connects to the internet and opens Explorer pop ups appear for "DriveCleaner" and "WinAntiVirusPRO". Also, for the last couple of days, her desktop icons will disappear (this has happened twice) until she reboots. here is what I have done so far today:

Cleaned out all temp files with Cleanmgr.
Ran Ad-Aware, rebooted and ran a second time.
Ran Spybot - Search and Destroy.
Ran TrendMicro's House Call - WinAntiVirusPRO pop ups started while House Call was scanning.
Ran Stinger.

I let each scanner remove what it found. I also created a HiJackThis log in case you'd like to have a look. I won't be back to this computer until tomorrow or Thursday. Is there anything else I should try? Also, as a side note, what antivirus/security progam would you recommend? I don't like Systemworks personally and use PC-cillin on my pc. Any opinions on these or other products?

Thanks in advance

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#2 quietman7

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Posted 25 October 2006 - 06:37 AM

Hello pat666

Try the self-help tutorial How To Remove Winfixer/Virtumonde/Msevents/Trojan.vundo.

If your still having problems after that, then we will direct you on how to post a hijackthis log.
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#3 pat666

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Posted 25 October 2006 - 10:32 AM

Thanks for the suggestion. I will be at that computer's location today. The current Hijackthis log does not contain any entries beginning with 02 or 020 as mentioned in the Vundo Fix guide. Should I still run the fix?

Thanks.

#4 quietman7

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Posted 25 October 2006 - 11:02 AM

Newer variants of this malware will hide certain entries in a hijackthis log to prevent detection so rename it. Open the HijackThis Folder, find the HijackThis.exe file, right click on it and select rename. Type Analyze.exe and hit "Enter". Double-click on Analyze.exe (which is still HijackThis) to create a new log for posting. If needed change the .exe to something else such as .bat, .com, .pif, or .scr. Example: Analyze.bat or Analyze.com

You can hold off on using vundofix and post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.
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#5 pat666

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Posted 25 October 2006 - 11:40 AM

Thanks very much for the speedy reply.
I'll rename Hijackthis and run another log today.
Thanks again.

#6 quietman7

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Posted 25 October 2006 - 12:18 PM

Your welcome.
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