Posted 23 October 2006 - 07:02 AM
Hello. I seem to be having a hard time with UPS units. You may remember me asking about a CyberPower unit. I took it back; and now: I just purchased the above named UPS for my HP Pavilion a1220n desktop with Windows XP Home SP2 a few days ago. I am having trouble installing the CD software (called "PowerChute) that goes with the product. Each attempt that I have made to install it (4 times) gives the same results. After the program installs and I click "Finish", this error message pops up: "RUNDLL ; Error loading C:\PROGRA~1\APC\APC ; The specified module could not be found." The program is installed; I can configure settings and such, but when I try to test the UPS by unplugging it to simulate a power outage, the program does not shut down the PC as it is supposed to. Instead, the exact same message described above pops up over and over indefinitely. The APC tech support seems to think that my PC is not recognizing the UPS, but I have explained to them that the Windows XP built-in power management system controls it just fine, and recognizes the unit right down to its serial number. In the Power Options of the Windows Control Panel, the UPS tab has been replaced with Alarms and Power Meter tabs, and I can set up shut-down with it.(But only if the "PowerChute software is uninstalled, of course.) However, I would much prefer to use the PowerChute software, as it allows for many more options. APC's tech support is trying to be helpful, but I think that they may be simply giving me pre-written troubleshooting procedures, and that they don't truly know what they are doing. For the sake of trying anything that I could think of on my own, I tried to use the downloaded version of APC's software from their web site instead of the CD. Identical problem. If anyone has any suggestions, I would appreciate it. Thank you to all who take the time to reply.
For those who are curious: I was having a completely different problem with the CyberPower software. I took it back because their tech support never once replied to any of my e-mails. I was pretty much ignored.