If this is for Windows XP the best choice may be to download and use the Windows Setup Boot Disks appropriate to the service pacs included on the original installation or installation disk.
In other words, if the Windows installation cd was SVC Pac 1, get the disks for SVC Pac 1, etc.
How to obtain Windows XP Setup boot diskshttp://support.microsoft.com/?kbid=310994
Since he has a dell, he may have other options to reinstall the op system that came installed on the computer.
If he doesn't have the original owners manual look up the model at support dell.
He may have this:
Dell System Symantec Restore – How to access
1. Power the computer on.
2. When the Dell screen appears press and hold the <Ctrl> key on the keyboard, press the <F11> key, then release them both at the same time.
The Dell PC Restore by Symantec window appears. http://support.dell.com/support/topics/glo...030030ABD62041A
Or - the following may help:
How to do a Dell restore
For Dell computers
Dell PC Restore by Symantec is available on Dimension and Inspiron systems that shipped on or after 7/16/2004 in the Americas and 8/30/2004 in Europe.
Use the Dell Wizard for instructions about how to restore your operating system:http://support.dell.com/support/topics/glo...p;cs=&s=gen
or this may help:
How do I obtain a Windows CD for my Dell computer?
How Do I Create a CD Containing My Operating System with the Dell™ OS Recovery Utility?
1. Run the Dell™ OS Recovery Utility
The Dell OS Recovery Utility allows the creation of ONE operating system CD. This means that you can make one Windows® CD for backup purposes.
NOTE: If you have not created your backup CD you should take the time to create the CD and store it in a safe place now. If you wait until you may need it, it will be too late!
You will need a blank CD-R disc and a CD-R/W or DVD-R/W drive installed on your Dell computer to complete the steps detailed in the instructions at the link below.
Instructions for making the Windows XP CD can be found here:http://support.dell.com/support/topics/glo...&dn=1091713
Where can I get the Windows CD and other Dell CDs?
Question - What if the Dell Operating System Recovery Utility fails or wasn't installed by Dell?
Email or Chat with Dell. Explain your situation and the Dell representative should issue you the Windows CD.
If he had media center:
Question - Where can I get the DMX CD?
Answer - Email or Chat with Dell. Explain your situation and the Dell representative will issue whatever software CDs (Dell Media Experience, Power DVD, Sonic MyDVD, etc.) you might need.
* Chat with USA Hardware Support on the support site
Click "Chat With Hardware Support"
* or Email USA Hardware Support
* or call toll free - USA Hardware Support 1-800-624-9896
Edited by Enthusiast, 23 October 2006 - 07:11 AM.