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Windows Mysteriously Restarts


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#1 Blaine Sapieha

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Posted 22 October 2006 - 01:32 PM

For some odd reason my computer will just restart out of the blue. It usually happens when I'm surfing the net and not sure if it will do it when I'm just working on the computer not on the Internet. It started a few days ago and I don't remember doing anything or loading anything different. I've done several scans for malicious software and viruses revealing nothing hazardous. Any ideas where to start?

I'm running Windows XP Pro on computer using a Asus Crosshair motherboard with a AMD64 FX 62 processor with 2 gig of RAM

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#2 Albert Frankenstein

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Posted 22 October 2006 - 01:39 PM

Welcome to BC! :thumbsup:

Usually when XP automatically reboots it is because Windows recieved an error. We need to make a change to a setting on your computer so we can find out exactly what the error is.

Go to:
Start > right click My Computer > Properties > Advanced > Startup and Recovery Settings
and uncheck Automatically Restart. Now when Windows receives an error it will show you a blue screen.

The 'Blue Screen of Death' (or BSOD) is refered to by Microsoft as a Stop Message. They can occur for many reasons. In order to diagnose it's cause we need as much info as you can give about the stop message. Please write it down and post it back here the next time it happens. In particular, it helps to have the somewhat cryptic series of numbers about half way down the blue screen that have this sort of format:

0x0000008E (Followed by four other sets of numbers in parenthesis.)

It is also helpful to know the answers to these questions:
  • What are you doing when this happens (are you on line, starting the computer, etc).
  • Does it always happen at the same time?
  • Is it always the same message, or is it a different set of numbers each time?
  • Have you added any hardware or software lately?
  • Are you experiencing any other buggy behavior from this computer (such as it runs slower than it used to, etc)?

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 usasma

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Posted 22 October 2006 - 07:07 PM

Which scans have you performed, and which tweaking/internet utilities do you use?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Blaine Sapieha

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Posted 23 October 2006 - 02:49 AM

Scanned with Ad-Aware, Spybot and the Windows Malicious Software Removal Tool. Don't use any tweaking/internet utilities

#5 usasma

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Posted 23 October 2006 - 05:55 AM

Please check your Event Viewer for errors around the time of the restarts. Here's a How-To: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

You may also want to search your hard drive for files ending in .dmp or .mdmp. If you find them, you can analyze them using the procedure at this link: http://forums.majorgeeks.com/showthread.php?t=35246

Then paste the results into your next post for us to have a look at.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Blaine Sapieha

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Posted 24 October 2006 - 04:40 PM

So far I've gotten these errors:

IRQL Not less or equal
Page Fault in nonpaged area
Bad system config info

#7 Albert Frankenstein

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Posted 25 October 2006 - 06:57 AM

As indicated earlier in this thread, the complete message is what we need, especially helpful is the numbers.

But at any rate, I think it is a good idea at this point to test the RAM on your computer. Here are links to free testing software.

Microsoft Memory Diagnostic
Memtest86
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#8 usasma

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Posted 26 October 2006 - 07:10 AM

http://aumha.org/win5/kbestop.php#0x0a
http://aumha.org/win5/kbestop.php#0x50
http://aumha.org/win5/kbestop.php#0x74

All of these point to RAM issues (as Al said).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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