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need help


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5 replies to this topic

#1 Iza

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Posted 19 December 2004 - 12:28 PM

I've got some trojan horses on my computer (3) and I'ld like to know what to do to remove them.
I have downloader.Istbar.5.L, downloader.Small.16.X and downloader.Dyfica.3.E
any I'm not able to remove any of them with my AVG anti-virus

So here is my HJT log after I scan with AVG and Xoftspy, I think you need it...

Logfile of HijackThis v1.99.0
Scan saved at 09:29:20, on 2004-12-19
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\temp\salm.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\system32\spupdsvc.exe
C:\WINDOWS\system32\spnpinst.exe
C:\WINDOWS\system32\Sysocmgr.exe
C:\Program Files\Windows ServeAd\WinServAd.exe
C:\Program Files\Windows ServeAd\WinServSuit.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\MARTIN~1.MAR\LOCALS~1\Temp\Répertoire temporaire 1 pour hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://find.naupoint.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://find.naupoint.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://find.naupoint.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://find.naupoint.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://find.naupoint.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://find.naupoint.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://find.naupoint.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://find.naupoint.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://find.naupoint.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Search Relevancy - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~1\SEARCH~2.DLL
O2 - BHO: (no name) - {262277EC-5BB5-4849-8BF2-1824330C9CAC} - (no file)
O2 - BHO: No description - {60261C06-81B0-4DE0-9313-E5BA203A64E9} - C:\WINDOWS\DOWNLO~1\pdfmgr.dll
O2 - BHO: No description - {88CC91DE-5930-45AD-9E04-6B1233609FEA} - C:\WINDOWS\system32\jtdF83.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\system32\msbe.dll
O3 - Toolbar: Barre d'outils MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1601.0\msgr.fr.fr-ca\msntb.dll
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [ejutolen] C:\WINDOWS\ejutolen.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [Windows ServeAd] C:\Program Files\Windows ServeAd\WinServAd.exe
O4 - HKLM\..\RunOnce: [XoftSpy] "C:\Program Files\XoftSpy\XoftSpy.exe" -b
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab30149.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...992be6d71d48cd1
O16 - DPF: {44FD0AF8-9D30-4E96-8ECE-306446B5E0D3} (No description) - http://naupoint.com/toolbar/installer/iEBINST2.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab30149.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab30149.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by19fd.bay19.hotmail.msn.com/activex/HMAtchmt.ocx
O21 - SSODL: eplrr9 - {4AC76828-6CCB-4F61-BB3E-B333F7A8497B} - C:\WINDOWS\system32\eplrr9.dll (file missing)
O23 - Service: AVG6 Service - GRISOFT s.r.o - C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

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#2 Daisuke

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Posted 20 December 2004 - 07:05 AM

Hi

Uninstall from Add\Remove Programs:
Windows ServeAd
XoftSpy


Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Download Ad-aware SE 1.05: here
Install it. When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program. Don't use it yet.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://find.naupoint.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://find.naupoint.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://find.naupoint.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://find.naupoint.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://find.naupoint.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://find.naupoint.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://find.naupoint.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://find.naupoint.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://find.naupoint.com

O2 - BHO: Search Relevancy - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~1\SEARCH~2.DLL
O2 - BHO: (no name) - {262277EC-5BB5-4849-8BF2-1824330C9CAC} - (no file)
O2 - BHO: No description - {60261C06-81B0-4DE0-9313-E5BA203A64E9} - C:\WINDOWS\DOWNLO~1\pdfmgr.dll
O2 - BHO: No description - {88CC91DE-5930-45AD-9E04-6B1233609FEA} - C:\WINDOWS\system32\jtdF83.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\system32\msbe.dll

O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [ejutolen] C:\WINDOWS\ejutolen.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [Windows ServeAd] C:\Program Files\Windows ServeAd\WinServAd.exe
O4 - HKLM\..\RunOnce: [XoftSpy] "C:\Program Files\XoftSpy\XoftSpy.exe" -b

O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm

O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php...992be6d71d48cd1
O16 - DPF: {44FD0AF8-9D30-4E96-8ECE-306446B5E0D3} (No description) - http://naupoint.com/toolbar/installer/iEBINST2.cab

O21 - SSODL: eplrr9 - {4AC76828-6CCB-4F61-BB3E-B333F7A8497B} - C:\WINDOWS\system32\eplrr9.dll (file missing)


Close all other windows and browsers, and press the Fix Checked button.

Search for these files and delete them if found:
C:\WINDOWS\Downloaded Program Files\pdfmgr.dll <-- this file
C:\WINDOWS\system32\jtdF83.dll <-- this file
C:\WINDOWS\system32\msbe.dll <-- this file
c:\temp\salm.exe <-- this file
C:\WINDOWS\ejutolen.exe <-- this file
C:\WINDOWS\system32\eplrr9.dll <-- this file

Delete these folders, if found:
C:\Program files\SEARCH~1\ <-- this folder, foldername starts with SEARCH
C:\Program Files\BullsEye Network\ <-- this folder
C:\Program Files\Windows ServeAd\ <-- this folder
C:\Program Files\XoftSpy\ <-- this folder,
C:\Program Files\Web_Rebates\ <-- this folder

Run AdAware, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 Iza

Iza
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Posted 20 December 2004 - 06:04 PM

THANK YOU VERY MUCH!

here's the new log, hope it worked:

Logfile of HijackThis v1.99.0
Scan saved at 18:01:48, on 2004-12-20
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\spupdsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\spnpinst.exe
C:\WINDOWS\system32\Sysocmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\MARTIN~1.MAR\LOCALS~1\Temp\Répertoire temporaire 1 pour hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab30149.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab30149.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab30149.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by19fd.bay19.hotmail.msn.com/activex/HMAtchmt.ocx
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

#4 Daisuke

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Posted 20 December 2004 - 06:11 PM

Log looks clean...great job ! :thumbsup:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

How did I get infected ? With steps so it does not happen again !

Glad I was able to help.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#5 Iza

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Posted 20 December 2004 - 06:38 PM

thank you very much!!!

Glad you help me save money (usually with those problems I send my PC to the technicien and it costs a lot :S)

#6 Daisuke

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Posted 22 December 2004 - 05:52 AM

You're Welcome ! Happy holiday :thumbsup:

Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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