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Windows Xp / Installer Problem


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#1 neil2080

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Posted 19 October 2006 - 12:43 PM

Hi

Hope someone can help because I'm thoroughly confused.

My computer runs with Windows XP and was working fine until recently. I got broadband set up and after a few weeks it began to go extremely slowly until eventually it took 15 minutes just to bring the start menu up. I noticed when i looked at the Windows Task Manager that my CPU usage was at 100% which i knew wan't a good sign - i guessed it must have been a virus picked up from somewhere that had hijacked my computer and was slowing it down. I tried everything I could think of but the computer was so slow that I got frustrated and deleted the largest looking process which from memory could have been explorer.exe. This obviously did nothing to help so I restored my computer to an earlier date (using the restore facility) when I knew it was working fine. It seemed to work ok from this point but I needed to reinstall my broadband software as I had restored it to a point before I had the broadband on my computer.

I couldnt get it to work and after speaking to the Orange broadband helpline they said I needed to use an ethernet cable to connect my router rather than the USB cable i was using (even though the USB had worked previously). I bought an ethernet port and installed it and the internet worked fine. Or it appeared to. For some reason I could no longer right click and select 'open in new window'. If i tried it would say 'error on page' in the bottom left corner instead of opening a new page.

I opened my itunes and it downloaded all the podcasts i'd missed since i'd had the internet problems and then i plugged my ipod in to upload them. A message appeared to say my itunes software couldn't connect to my ipod, i needed to reinstall itunes. I inserted the itunes cd but an error message came up saying it could not install. I thought it might be that i needed to uninstall itunes first but when i went into add/remove programs a message something like 'the windows installer service could not be accessed - windows installer is not correctly installed' came up. I tried a couple of other minor programs and i am unable to uninstall anything.

I then tried to go onto the apple support site for ipod and download the latest itunes from there but now none of the links to anything downloable work on my internet exporer - i tried a film website and i can't even download a trailer.

This all added up to something more serious than i had first thought so i thought it best to save all my important documents to a removable hard drive and try reinstalling windows xp. It begins the install process but after restarting fairly soon into the setup it asks me to insert my windows disc and hit 'enter'. The disc is already in the drive so i hit enter and nothing happens. All i can do is hit F3 to exit setup process and come back into windows.

So to cut a long story short, my computer works ok generally, but i cannot install anything / uninstall anything / my ipod doesnt work and there are some strange things not working on internet explorer (right click / links etc) and i am unable to reinstall windows.

I don't know if the virus i thought i had has got hold fairly deeply into my windows setup, if it's because i deleted the 'explorer.exe' program (which by the way is back in the running processes anyway), or if i've messed some settings up by using the restore facility to go back too far.

Sorry for the really long post but any help at all would be greatly appreciated. I mainly only use my computer for browsing the internet and keeping my ipod up to date so without these things working its pretty useless.

Neil

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#2 rc6962

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Posted 19 October 2006 - 04:49 PM

Are you trying to do a repair installation, or are you reformatting the drive and doing a fresh installation? If you are trying to do the repair, then occasionally drivers can be messed up and prevent Windows from seeing the CD-ROM drive during the beginning of the installation. Try backing your stuff up and reformatting and doing a fresh install if you haven't already.

#3 Enthusiast

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Posted 19 October 2006 - 07:23 PM

You still have the virus or malware infection.

What have you done to remove it?

Stopping explorer.exe (which is an essential Windows Process) would not remove any malware.

Have you run a virus scan with your resident, updated anti-virus application?

To start with, run the Windows One Care Free Scan

Go to Windows Live Onecare Free Scan
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite a while, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

#4 neil2080

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Posted 20 October 2006 - 09:20 AM

Hello again

I initially tried to do a full reinstall from the cd because I have my files backed up but that didnt work so i tried to do an update but that didnt work either. I haven't re-formatted because i'm not sure how to do that. I would be willing to if that might solve the problem because as i said my files are backed up and i can easily reinstall programs.

Enthusiast, I've tried running CWShredder, which didnt find anything, spybot search and destroy, which fixed 22 things but all of the original problems are still there.

I have Norton antivirus on my computer but recently it shows an exclamation mark over it in the taskbar as if it isnt working and i can't enable it for some reason, i know my virus definition file is out of date but when i try to update it says LiveUpdate had an internal error and failed to update.

When i try to do a scan of the hard drive it says 'Norton Antivirus could not open the scan engine.Please ensure the product is properly installed. But as i said before, i can't install or uninstall anything.

I tried to follow your instructions for using the Windows One Care Free scan but it wont do anything when i click the full service scan button, it just says error on page in the bottom corner, the same as it does when i try right click, open in new window.

This might not be at all related but also when i start up i get an error message saying:

A visual theme does not appear to be installed correctly.
[SSENGINE] Unable to load the bitmap 'c:\Program Files\interMute\SpySubtract\themes\default\btn_feedback.ico'. Return code=2. Error#: 0x80040441

Any other ideas? I don't know enough about computers to think of anything else.

Thanks for your help.

Neil

#5 Enthusiast

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Posted 21 October 2006 - 09:31 AM

Disable Spysubtract and try again.
Disable Norton too when you are on the Microsoft page and use Internet Explorer only for the scan.

#6 neil2080

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Posted 22 October 2006 - 12:20 PM

I tried disabling spysubtract but the same error message came up that was coming up on starting windows so i uninstalled it through add/remove programs (i didnt think this would work seeing as i couldnt uninstall itunes or norton but it did).

I turned norton off aswell and tried the link again (by the way i cant get to that site by clicking the link - nothing happens - ive got to copy it and paste it into the address bar for it to work.)

The first link worked (The full scan buton) and i got onto the agree terms page but when i clicked accept, error on page appeared in the bottom left corner again and i couldnt get past that page. I tried re-opening internet explorer again but this time an error occurred when i clicked the full scan button on the first page.

I tried that this morning and then had to go out for the day. I've just got back in and hoped it might work this time but again i cant get past the first page so i'm still unable to run that windows scan.

#7 neil2080

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Posted 24 October 2006 - 02:45 AM

Does anybody have any other ideas?

I'd really appreciate it if someone could help me because i'm totally stuck and have no other ideas of how to sort it.

Would it be worth me re-formatting my hard drive and starting from scratch? Would this wipe the problem off? I have all my information backed up so that isnt a problem. If so, how do I go about reformatting?

My operating system is Windows XP Professional.

Thanks




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