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Internet Disconnects Itself Then Struggles To Re-connect


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#1 tjd2006uk

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Posted 19 October 2006 - 12:11 PM

Hello everyone.

I am having trouble with my broadband internet connection. Every so often, the 'net seems to stop, followed 30 seconds later by the dial-up connection box appearing. Clicking on 'Connect' button brings the response 'No dial tone detected check connections'. All connections are apparently fine. However, if a call is made on the 'phone (and there is a dial tone) the broadband can then re-connect and is fine for a while (sometimes a couple of minutes, sometimes much longer) until the same thing happens again.

I don't know if it is a coincidence, but it seems to happen more between 6pm and 11pm (busiest time for home users?).

Does anyone have any suggestions?

Thanks in advance, Tom.

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#2 Orange Blossom

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Posted 19 October 2006 - 04:55 PM

Okay, I'm a bit confused here.

You say that you have broadband connection.

Then you say when it disconnects a dial-up connection box shows up.

But, dial-up is not broadband.

What kind of broadband conneciton do you have? I'm guessing DSL, but the phone wires that are used to produce a dial-tone for a telephone are different from the wires used to connect to DSL, so a telephone's lack of a dial-tone should not be related to the DSL connection unless the phone lnes themselves are out of commission, such as snapped or broken.

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#3 tjd2006uk

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Posted 19 October 2006 - 05:22 PM

Thanks for responding.

According to the Control Panel I am connected via an 'ISDN Channel - SpeedTouch USB ADSL PPP' to Tesco Broadband (a UK national provider). It is definately broadband as you can use the phone and internet together.

Hope this info helps, I am an amateur when it comes to this sort of thing....

Thanks again, Tom.

#4 tjd2006uk

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Posted 20 October 2006 - 10:30 AM

Problem now appears to be solved (Windows not set up correctly, trying to connect to broadband via old modem connection screen....). Thanks for your help.

#5 Orange Blossom

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Posted 21 October 2006 - 10:49 PM

I'm glad you have the problem solved. :thumbsup: I had thought from the initial post that the settings might possibly have something to do with the problem, but I am not knowledgeable enough in that area to provide information as I have only used dial-up. :flowers: However, I am somewhat good at asking questions to refine the problem. :inlove:

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