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Need To Update Registry

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6 replies to this topic

#1 altishima


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Posted 19 October 2006 - 02:18 AM

Yesterday I downloaded and installed MSN Messenger Live. After launching the application, it would hang, and become unresponsive. After clearing out anything that may have made it unresponsive and relaunching with the same results, I uninstalled.

After the uninstall, I ran scandisk and Spybot- Search and Destroy with IE resident shield. I have since been receiving a message telling me that I have changed registry keys. The keys in question are for MSN Messenger and McAfee Update Manager.

I'm not sure how to go about removing the rest of the messenger from my pc and updating the reg to reflect the new location of the McAfee Update Manager, or how to get it work on the old location.

I was reading this post ( On Going Problem...trying To Diagnose ) but I am not sure if I should proceed with a step outlined by Enthusiast.

The best suggestion for you right now is to run Windows One Care Free Scan.

Reboot your computer and go to the Windows Live Onecare Free Scan
It will say "Get a free PC safety scan"

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite a while, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

Ity will defrag your hard drive and straighten out your registry to a point. It may even resolve your problem, but even if it can't it's worthwhile to do.

Start it, get it to the point it doesn't need input from you, and let it run, possibly overnight.

Make sure you use Internet Explorer and allow it to download its Active X applet and its operational files.

Any help is appreciated.

Thanks in advance

Edited by altishima, 19 October 2006 - 02:20 AM.

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#2 fleamailman


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Posted 19 October 2006 - 05:28 AM

Hi, this one interests me
remember I am working blind so bare with me
also if you haven't mentioned it yet:
- what model of computer
- what os, XPpro or home
- how old is it
- have you tried repair with XPcd
- ms's own on line scan is another idea

everyday is a gift

#3 altishima

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Posted 19 October 2006 - 06:15 AM

Dell Insprion B130
Windows XP Home Vr 2002
w/ SP2
pc is only 3 mnths old

I did not receive an XP cd, only a sys-restore function. I am currently running the Windows Live OneCare Scanner. It should complete in about 2 hours.

Edited by altishima, 19 October 2006 - 06:16 AM.

#4 Enthusiast


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Posted 19 October 2006 - 10:11 AM

The One Care scan may fix your problem as it does address the registry but it is too new for any of us to have had much experience with it as yet.

We will have to wait and see when it's finished.

Please let us know.

By the way, if you contact DEll they should sell you a Windows CD for about $10 and you should grab it! You WILL need it if not now, in the future.

The Windows Installer service could not be accessed error message when you try to add or remove a program

Windows Installer Service could not be accessed.

You may receive a 1607 Unable to install InstallShield Scripting runtime error message when you try to install software in Windows XP

Edited by Enthusiast, 19 October 2006 - 10:13 AM.

#5 altishima

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Posted 19 October 2006 - 10:23 PM

One Care completed without any problems. It found and repaired all errors and inconsistencies with my registry.

I've not received any more messages regarding either McAfee or MS Messenger.

I think the problem was solved.

And thanks for the tip about the XP cd; I'll see about obtaining one very soon.

#6 Enthusiast


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Posted 20 October 2006 - 12:10 AM

Some Dells come with instructions about how to make a Windows CD with software that came on your computer.

How to create a CD Containing your Operating System with the Dell™ OS Recovery Utility.

1. Run the Dell™ OS Recovery Utility
The Dell OS Recovery Utility allows the creation of ONE operating system CD.
This means that you can make one Windows® CD for backup purposes.

NOTE: If you have not created your backup CD you should take the time to create the CD and store it in a safe place now. If you wait until you may need it, it will be too late!

You will need a blank CD-R disc and a CD-R/W or DVD-R/W drive installed on your Dell computer to complete the steps detailed in the instructions at the link below.

Instructions for making the Windows XP CD can be found here:

If the Dell Operating System Recovery Utility fails or wasn't installed by Dell?

Email or Chat with Dell support. Explain your situation and the Dell representative should issue you the Windows CD.

USA - Dell Support 1-800-624-9896

Now would also be the appropriate time to make sure you have the 25 digit Windows key for your computer.
It should be on a label on the computer, but if it is not download and run Keyfinder from magicaljellybean.com.
Store the key number in a place you will be easily able to get it should you need to reload Windows.
I wrote mine on my computer case with magic marker.

Edited by Enthusiast, 20 October 2006 - 12:15 AM.

#7 usasma


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Posted 20 October 2006 - 10:34 AM

It appears that the Windows One Care Live tool is becoming the tool of choice to use for computer problems.

In particular, the registry scan is invaluable. It's the first registry scanner supported by Microsoft since they stopped support on RegClean v4.1 a long, long time ago.
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