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Screwed my best friend's PC trying to reseat RAM, suspected motherboard issue


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#1 peytontucker

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Posted 08 December 2018 - 04:28 PM

So my friend was having some problems with his PC, and he has been for a while. Most notably his computer seems to be having some sort of problem with his RAM usage, showing like 86% memory usage with only about 4 gigs being used when he has 8 gigs of RAM. He also had an issue with the headphone jack on his case not working so I agreed to look inside his case for any obvious issues like a loose connection or something. 

So we open the case up, lay it down on its side, I pull out my anti-static wristband and attach it to a metal part of the case. The cables connecting the case ports look fine, so we never did figure out what was wrong with them. Then I decided to reseat his RAM in the hopes of maybe fixing his RAM problem. I took both sticks out and switched their positions, and I THOUGHT that I properly inserted them, I heard and felt a click when I was pressing both back into the motherboard. We put the panel back on and wire everything back up. Then comes the worst nightmare for someone in my position: his computer boots, doesn't output a signal to his monitor, and then shuts off after about 20 seconds and then restarts... over and over, not outputting a signal I switched the RAM back to their original position and hoped for the best, but nope, nothing.

All fans were running (GPU/CPU), the motherboard has some built-in LEDs that were lighting up, and everything seemed alright on the surface. It seems like a motherboard issue but I honestly don't know. I'm not an expert, just a guy who builds computers for fun every now and then.

I should mention, he's had this computer for about 3 years, he bought it prebuilt from IBP. It's been running no problem since then besides the RAM and headphone jack issue.

 

Any ideas?



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#2 frossty

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Posted 08 December 2018 - 05:15 PM

you gonna pay up



#3 peytontucker

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Posted 08 December 2018 - 06:35 PM

you gonna pay up

Well yeah



#4 buddy215

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Posted 08 December 2018 - 07:13 PM

Welcome to BC....

 

Don't know why frossty thinks you did something wrong. The one thing you did to find the problem was just one trouble

shooting step that I have seen mentioned several times before.

 

My first thought is a bad mother board. But let some others comment first before accepting that as fact.


Edited by buddy215, 08 December 2018 - 07:14 PM.

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#5 hamluis

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Posted 08 December 2018 - 07:28 PM

Can you get into the BIOS?  Check for loose cables on the motherboard?  Detach the hard drive?

 

I would take a flashlight, use it to properly reseat the RAM (the modules can be misaligned and result in a click) and see what shows via the monitor.  If system boots and screen allows for BIOS access...the set for defaults and save via F10.

 

Louis



#6 peytontucker

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Posted 08 December 2018 - 08:08 PM

Welcome to BC....

 

Don't know why frossty thinks you did something wrong. The one thing you did to find the problem was just one trouble

shooting step that I have seen mentioned several times before.

 

My first thought is a bad mother board. But let some others comment first before accepting that as fact.

Thanks for the feedback!

 

 

Can you get into the BIOS?  Check for loose cables on the motherboard?  Detach the hard drive?

 

I would take a flashlight, use it to properly reseat the RAM (the modules can be misaligned and result in a click) and see what shows via the monitor.  If system boots and screen allows for BIOS access...the set for defaults and save via F10.

 

Louis

I will check these and reply once I've finished. So far, we have had no access to BIOS.


Edited by peytontucker, 08 December 2018 - 08:08 PM.


#7 peytontucker

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Posted 08 December 2018 - 08:27 PM

Can you get into the BIOS?  Check for loose cables on the motherboard?  Detach the hard drive?

 

I would take a flashlight, use it to properly reseat the RAM (the modules can be misaligned and result in a click) and see what shows via the monitor.  If system boots and screen allows for BIOS access...the set for defaults and save via F10.

 

Louis

Reseated the ram again, it looks fine. Modules look correctly seated. Made sure all connections on the motherboard were fine, not loose. Monitor still isn't receiving any input, no BIOS is showing. :/

 


 



#8 hamluis

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Posted 08 December 2018 - 08:53 PM

I would try a different monitor...or verify that the monitor is working properly by momentarily connecting it to another system (a laptop would be fine).

 

Which version of Windows is installed?  The seeming "RAM problem" may not be such, if owner is running 32-bit Windows.

 

Louis



#9 peytontucker

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Posted 08 December 2018 - 09:40 PM

I would try a different monitor...or verify that the monitor is working properly by momentarily connecting it to another system (a laptop would be fine).

 

Which version of Windows is installed?  The seeming "RAM problem" may not be such, if owner is running 32-bit Windows.

 

Louis

Tried my monitor on his PC, no signal. Hooked his monitor up to my computer and the monitor works fine. I'm assuming it's 64 bit windows but i'm not sure. 

 

Just wondering, if it is a hard drive issue, wouldn't I still have access to the BIOS? Thanks for the help so far.



#10 OldPhil

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Posted 08 December 2018 - 11:13 PM

Long shot but did you put the ram in slots 1 and 3?


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#11 peytontucker

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Posted 08 December 2018 - 11:53 PM

Long shot but did you put the ram in slots 1 and 3?

Only two slots haha it's a micro atx



#12 hamluis

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Posted 09 December 2018 - 05:38 AM

I believe...if either the RAM or the board fails...there would be no access to the BIOS.  I could be wrong...I've not experienced either ever :).

 

Discussion.

 

I would test the RAM modules in question...particularly so because the owner/user had previously perceived a possible problem with such.

 

Louis



#13 peytontucker

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Posted Yesterday, 11:56 AM

I believe...if either the RAM or the board fails...there would be no access to the BIOS.  I could be wrong...I've not experienced either ever :).

 

Discussion.

 

I would test the RAM modules in question...particularly so because the owner/user had previously perceived a possible problem with such.

 

Louis

Thank you! I will update with further questions if I have them. Much appreciated.



#14 falcon17

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Posted Yesterday, 02:41 PM

test RAM, put in one at a time and see if you find the culprit.

 

 

The fact that he has 8gb RAM installed and only 4GB being used, i suspect that the OS is a 32-bit which caps out at 4GB






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