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Computer freezes for 2+ minutes


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#1 Charios

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Posted 08 December 2018 - 01:07 PM

So, I've recently made a post here and on the other forums to try and solve my issue, when computer freezes actually for 2+ minutes after changing motherboard, cpu and ram. I've now tried with a different SSD and without my HDD plugged in, but it seems that the issue is still there. A lot of people have been saying that my PSU might be the one causing me issues and that it is too weak for my system. I have a Seasonic S12II-620 Bronze rated one.
 
I just wanted to ask, what you people think ?
 
Also discussion in another forum here
 
And if new PSU is necessary, will Seasonic Focus PLUS 850 Platinum do ?
 
UPDATE:
 
Same issue with GPU removed. Except this time it froze like 3 times, each time it would unfreeze for a few seconds and freeze up for a few minutes again. When it was finally unstuck, chrome wasn't working properly, I couldn't press half of the buttons, and when I opened task manager, all the percentages ant statistics were frozen, CPU usage was on 99%.
 

Edited by Charios, 08 December 2018 - 06:57 PM.


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#2 hamluis

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Posted 08 December 2018 - 07:32 PM

Boot into Safe Mode With Networking, then do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Post below the Reply box.

Louis



#3 Charios

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Posted 09 December 2018 - 03:52 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Charios (administrator) on 09-12-2018 at 10:41:03
Running from "C:\Users\Charios\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/09/2018 10:11:47 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2 - 0000000000000250,0x00530194,0000000000000000,0,000001BE7A80A910,4096,[0]).
Operation:
   Query Shadow Copies
 
Error: (12/09/2018 02:17:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.17763.1, time stamp: 0xe52aabf3
Faulting module name: KERNEL32.DLL, version: 10.0.17763.1, time stamp: 0x65614da1
Exception code: 0xe0464645
Fault offset: 0x0000000000017e94
Faulting process id: 0x498
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
Error: (12/07/2018 08:55:29 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/06/2018 08:55:29 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/05/2018 08:55:28 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/04/2018 08:55:29 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/03/2018 08:55:29 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/02/2018 08:55:29 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/01/2018 08:55:28 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (11/30/2018 08:55:28 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
 
System errors:
=============
Error: (12/09/2018 10:40:37 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (12/09/2018 10:40:36 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084camsvcUnavailableWindows.Internal.CapabilityAccess.CapabilityAccess
 
Error: (12/09/2018 10:40:35 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084TokenBrokerUnavailableWindows.Internal.Security.Authentication.Web.TokenBrokerInternal
 
Error: (12/09/2018 10:40:34 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084InstallServiceUnavailableWindowsUpdate.Internal.InstallControl
 
Error: (12/09/2018 10:40:34 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084camsvcUnavailableWindows.Internal.CapabilityAccess.CapabilityAccess
 
Error: (12/09/2018 10:40:34 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084camsvcUnavailableWindows.Internal.CapabilityAccess.CapabilityAccess
 
Error: (12/09/2018 10:40:34 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (12/09/2018 10:40:34 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (12/09/2018 10:40:33 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (12/09/2018 10:40:33 AM) (Source: DCOM) (User: CHARIOS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
 
Microsoft Office Sessions:
=========================
Error: (12/09/2018 10:11:47 AM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2 - 0000000000000250,0x00530194,0000000000000000,0,000001BE7A80A910,4096,[0])
Operation:
   Query Shadow Copies
 
Error: (12/09/2018 02:17:29 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.17763.1e52aabf3KERNEL32.DLL10.0.17763.165614da1e04646450000000000017e9449801d48f474814c4b8C:\Windows\system32\dwm.exeC:\Windows\System32\KERNEL32.DLLe13cf5bc-be93-404c-a68c-d96c3fbbcb16
 
Error: (12/07/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/06/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/05/2018 08:55:28 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/04/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/03/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/02/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (12/01/2018 08:55:28 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (11/30/2018 08:55:28 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
=========================== Installed Programs ============================
7-Zip 18.05 (x64) (HKLM\...\7-Zip) (Version: 18.05 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 19.008.20081 - Adobe Systems Incorporated)
Backup and Sync from Google (HKLM\...\{608EBDC6-D18A-4CF6-AD54-EE6B71D29065}) (Version: 3.43.1584.4446 - Google, Inc.)
CAM (HKLM-x32\...\{8F17EBED-54B3-472E-B7CF-C53B6AF38FBD}) (Version: 3.7.4 - NZXT)
Combined Community Codec Pack 64bit 2015-10-18 (HKLM\...\Combined Community Codec Pack 64bit_is1) (Version: 2015.10.19.0 - CCCP Project)
CPUID HWMonitor 1.37 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.37 - CPUID, Inc.)
Detention (HKLM\...\Steam App 555220) (Version:  - RedCandleGames)
Discord (HKCU\...\Discord) (Version: 0.0.301 - Discord Inc.)
DisplayDriverAnalyzer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_DisplayDriverAnalyzer) (Version: 417.22 - NVIDIA Corporation) Hidden
DRAGON BALL FighterZ (HKLM\...\Steam App 678950) (Version:  - Arc System Works)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 71.0.3578.80 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
Heaven Benchmark version 4.0 (HKLM-x32\...\Unigine Heaven Benchmark (Basic Edition)_is1) (Version: 4.0 - Unigine Corp.)
Intel® Chipset Device Software (HKLM-x32\...\{eb0d4a41-3065-42b0-a868-c60d42d3ea98}) (Version: 10.1.17695.8086 - Intel® Corporation) Hidden
Java 8 Update 191 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180191F0}) (Version: 8.0.1910.12 - Oracle Corporation)
Java 8 Update 191 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180191F0}) (Version: 8.0.1910.12 - Oracle Corporation)
K-Lite Codec Pack 14.5.5 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 14.5.5 - KLCP)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020 (HKLM-x32\...\{7474cd6e-76cc-4257-837e-5b9261e526af}) (Version: 14.13.26020.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020 (HKLM-x32\...\{5c045b7f-e561-4794-91f8-c6cda0893107}) (Version: 14.13.26020.0 - Microsoft Corporation)
MSI Afterburner 4.5.0 (HKLM-x32\...\Afterburner) (Version: 4.5.0 - MSI Co., LTD)
Notepad++ (32-bit x86) (HKLM-x32\...\Notepad++) (Version: 7.6 - Notepad++ Team)
NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.12 - NVIDIA Corporation) Hidden
NVIDIA 3D Vision Controller Driver 390.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 390.41 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 417.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 417.22 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.16.0.122 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.16.0.122 - NVIDIA Corporation)
NVIDIA Graphics Driver 417.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 417.22 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.18.0907 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.18.0907 - NVIDIA Corporation)
qBittorrent 4.1.3 (HKLM-x32\...\qBittorrent) (Version: 4.1.3 - The qBittorrent project)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8496 - Realtek Semiconductor Corp.)
Spotify (HKCU\...\Spotify) (Version: 1.0.94.262.g3d5c231c - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TeamViewer 14 (HKLM-x32\...\TeamViewer) (Version: 14.0.13880 - TeamViewer)
Undertale (HKLM\...\Steam App 391540) (Version:  - tobyfox)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.4 - VideoLAN)
 
========================= Memory info: ===================================
Percentage of memory in use: 7%
Total physical RAM: 16322.76 MB
Available physical RAM: 15111.17 MB
Total Virtual: 18754.76 MB
Available Virtual: 17710.46 MB
 
======================== Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.28 GB) (Free:164.35 GB) NTFS
 
========================= Users: ========================================
User accounts for \\CHARIOS
 
Administrator            Charios                  DefaultAccount           
Guest                    WDAGUtilityAccount       
 
 
**** End of log ****
##########################################################################
##########################################################################
 
You can find Speccy snapshot HERE.
 
Also, here's a condensed list of what I've already tried:

  • Updating/Downgrading/Resetting BIOS
  • Changing virtual memory size
  • Reinstalling chipset and other drivers
  • Disabling hardware acceleration on Chrome
  • Using another browser itself (as I thought Chrome was the issue)
  • Re-seating CPU/GPU/RAM into same or different slots
  • Trying different SATA cables
  • Trying another SSD
  • Unplugging HDD
  • Unplugging GPU
  • Memtest 2 times, one with 4 and another with 8 passes
  • Checking temperatures (they are fine)
  • Running stress test on CPU/RAM and GPU (no issues)
  • Disabling Power Savings
  • Disabling C-Steps
  • Updating SSD firmware

That would be about all.


Edited by hamluis, Yesterday, 08:21 AM.


#4 hamluis

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Posted Yesterday, 08:37 AM

Moved from Internal Hardware to Crashes/BSODs.

 

Please follow the instructions for posting at BSOD Forum Posting Guide.

 

Louis



#5 dmccoy

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Posted Yesterday, 02:44 PM

Please Download and Run the enclosed Log Collector Tool below as follows:
  
Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
Once the process is Finished, Press enter to close it.
(Note the Output location as that is where the zip file is located that you need to upload to the forum.)
Upload the .Zip file to your Reply
 
Disable the following options if you are using CCleaner or other similar cleaning tools
• Memory Dumps
• Windows Log Files
• Windows Error Reporting

Hardware Diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link) 8 consecutive passes
http://www.carrona.org/hddiag.html (read the details at the link) - Test ALL of the hard drives.)
 
The following error often indicated an invalid copy of Office is running. Are you using a valid license with Office 2016?
Error: (12/07/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Also does everything work properly when ran in Safe Mode?

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#6 Charios

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Posted Yesterday, 03:50 PM

Please Download and Run the enclosed Log Collector Tool below as follows:
  
Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
Once the process is Finished, Press enter to close it.
(Note the Output location as that is where the zip file is located that you need to upload to the forum.)
Upload the .Zip file to your Reply
 
Disable the following options if you are using CCleaner or other similar cleaning tools
• Memory Dumps
• Windows Log Files
• Windows Error Reporting

Hardware Diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link) 8 consecutive passes
http://www.carrona.org/hddiag.html (read the details at the link) - Test ALL of the hard drives.)
 
The following error often indicated an invalid copy of Office is running. Are you using a valid license with Office 2016?
Error: (12/07/2018 08:55:29 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Also does everything work properly when ran in Safe Mode?

Hey, so I've done some "testing" and I've noticed that freezing happens when I'm using Chrome, I've started opening up pages, refreshing gifs and so on, and then it shows loading circle on Chrome tab, Ethernet usage in task manager jumps to ~200 Mbps both send and receive and the a freeze. When it unfreezes, if it does, ethernet usage always stays fixed and subsequent freezes happen unless I manage to close Chrome. When PC freezes, unplugging LAN cable unfreezes the pc and I can continue using it. Same thing with Firefox.
 
Now I've tried:
Disabling Hardware Acceleration
Resetting Network settings
Reinstalling/Updating LAN drivers, windows defaults and from manufacturers website
Resetting Winsock
 
I haven't manage to recreate the issue on Edge, or in safe mode with networking, but I'm not completely sure that it doesn't happen there, just because of how inconsistent all of it is.
 


#7 dmccoy

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Posted Yesterday, 09:05 PM

Sorry looks like I forget to include the Log Collector tool to run.

Attached Files


Edited by dmccoy, Yesterday, 09:06 PM.

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 





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    Charios