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windows 8.1 ELAN touchpad driver install 'access denied'


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#1 oldoldwin

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Posted 08 December 2018 - 11:44 AM

I recently re-installed windows 8.1 x64 on my Asus UX305FA laptop. It has an ELAN touchpad, I know for a fact it is not synaptic, nor works with those drivers, and to work correctly, requires ASUS smart gesture, as far as I know. During a previous re-install, I managed to get this to work by disabling driver signing enforcement, but somehow, the gestures would constantly reset on reboot, never really found a solution to this (assuming I get this far, I'd like to hear suggestions, I'm thinking I need to freeze some registry entries, but using a scanner, I found 14k entries were changed, related to ELAN). But, now the issue, is that it is showing up as 'microsoft ps/2 mouse' in device manager. I've booted with driver signing check disabled, and manually selected the windows 8.1 x64 drivers, and at the end of the process, I get 'access denied'. I'm an administrator, and I've tried to run device manager in administration mode as well, with the same results. Now, while I'm in this broken driver state, the touchpad works, but I'm unable to do what I most care about, disable tap to select, and allow for disabling the touchpad visa fn+f9. and now, once per day, the mouse will just start moving left at a consistent rate.

What is going on? 

 

additional notes:

I've only used drivers from ASUS's website for this laptop, and it seems they are broken. For the touchpad, I'm trying to install Touchpad_Elantech_Win81_64_VER115162 I've tried to run ./setup.exe, ./x64/setup.exe, ./Disable3Fun.exe, ./install.bat, ./postpatch.bat all while in driver signing enforcement disabled mode. As noted in the installation notes, I have already installed and reinstalled the ATK package Version V1.0.0050 prior to installation. Setup files giving the error that they dont support the current touchpad, as, of course, drivers are not installed for it.


Edited by oldoldwin, 08 December 2018 - 11:50 AM.


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#2 JohnC_21

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Posted 08 December 2018 - 12:28 PM

Enable the Hidden Administrator Account that gives more privileges and install the driver. Is this what you meant by Administrator Mode?  

 

https://www.hongkiat.com/blog/enable-windows-built-in-administrator-account/

 

Uninstall the PS/2 mouse in Device Manager and then click the top most tree. Select Action > Scan for Hardware Changes. This may reinstall the trackpad driver vs the PS/2 mouse. You may need to use a USB mouse to do this once you uninstall the PS/2 mouse in Device Manager as you no longer have a trackpad.



#3 oldoldwin

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Posted 08 December 2018 - 12:57 PM

I thought my main account should have sufficient admin rights..tried it anyways, still access denied. Already tried the re-scan bit, ends up not finding the touchpad until I restart, and then using the ps/2 driver again. 

 

 

 

Enable the Hidden Administrator Account that gives more privileges and install the driver. Is this what you meant by Administrator Mode?  

 

https://www.hongkiat.com/blog/enable-windows-built-in-administrator-account/

 

Uninstall the PS/2 mouse in Device Manager and then click the top most tree. Select Action > Scan for Hardware Changes. This may reinstall the trackpad driver vs the PS/2 mouse. You may need to use a USB mouse to do this once you uninstall the PS/2 mouse in Device Manager as you no longer have a trackpad.



#4 JohnC_21

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Posted 08 December 2018 - 01:11 PM

I think this access denied issue may be due to registry permissions being wonky. There is Windows Repair. Run the program and only select reset registry permissions. If possible I would create a complete disk image first before attempting this registry reset. At least create a System Restore Point. 

 

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/



#5 oldoldwin

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Posted 08 December 2018 - 11:47 PM

worked great! thanks. but now I cant get the asus smart gesture software working, driver is installed, but cant disable that damn tap select/drag.,nor the fn+f9 shortcut. the software package doesnt recognize its own driver

 

I think this access denied issue may be due to registry permissions being wonky. There is Windows Repair. Run the program and only select reset registry permissions. If possible I would create a complete disk image first before attempting this registry reset. At least create a System Restore Point. 

 

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/


Edited by oldoldwin, 08 December 2018 - 11:47 PM.


#6 JohnC_21

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Posted 09 December 2018 - 09:57 AM

I'm not sure why you are having that problem. I provided a couple of links. They one is for Windows 10 but there may be something in it that helps.

 

https://www.asus.com/support/FAQ/1009613/#

 

https://ivanrf.com/en/asus-smart-gesture-and-windows-10/



#7 oldoldwin

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Posted Yesterday, 02:33 AM

win 10 software does the same as win 8 oNCyl7j.png

I'm not sure why you are having that problem. I provided a couple of links. They one is for Windows 10 but there may be something in it that helps.

 

https://www.asus.com/support/FAQ/1009613/#

 

https://ivanrf.com/en/asus-smart-gesture-and-windows-10/



#8 JohnC_21

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Posted Yesterday, 08:16 AM

There may a be a problem with the Windows Installer Service. See the below page for steps.

 

https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/is-there-a-common-step-to-repair-windows-installer/136da4c2-0261-e011-8dfc-68b599b31bf5

 

Here is the Troubleshooter.

 

https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors

 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed



#9 oldoldwin

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Posted Yesterday, 10:03 AM

all other installers work fine, only get this error with smart gesture, both on this install and the last, unfortunately the information supplied didnt work either.

 



#10 JohnC_21

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Posted Yesterday, 10:17 AM

I have used the Windows Installer Cleanup Utility to solve installer problems but never on 8.1. If you decide to use it only check anything you see regarding Smart Gestures, nothing else. I would also create a restore point first.

 

There were issues with the Utility borking Office so it was pulled. Only check ASUS Smart Gestures if found.

 

https://www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html

 

Other than the above I am out of ideas, sorry. You may get a better response on the ASUS specific forums.






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