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Vanishing Mouse Cursor


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#1 Randyman

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Posted 17 October 2006 - 04:34 PM

I really don't know where to post this, so please bear with me. I have a brand-new Dell Optiplex 745. I started using it today for the first time. All went well while I was corking, when suddenly the mouse cursor disappeared while I was installing WINRAR. I rebooted, and there was the cursor, back again during the boot process - right up until the taskbar at the bottom of the screen started appearing. The the cursor vanished again. The funny thing is, it's still active. When I hit the Ctrl button, I can tell where it is. When I move it over an icon, I can perform all the usual mouse functions. Except that I can't see the cursor, no matter what. I have changed it to a large black cursor for better visibility, I turned on the mouse trails. No luck. During reboot, it's there - but as soon as the toolbar (or is taskbar?) at the bottom of the screen appears, the cursor goes away and stays away. I uninstalled everything I had installed, and called the Dell technician. Predictably, he had no clue. I tried to restore the system, but since I had only just started using it, there was no restore point available. Does anyone have any idea what's going on?

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#2 Enthusiast

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Posted 17 October 2006 - 07:55 PM

There should have been a restore point from when you installed WinRar.

By default Windows creates one everytime you install or uninstall a program.

The thing to try now is to boot to safe mode and choose "Last Known Good Configuration"

If that doesn't work have Dell support repair it with their new remote service.

If they cannot - demand a new computer as this one is brand new.

#3 Cobra2

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Posted 18 October 2006 - 04:45 AM

Just wondering if you have an extra mouse laying around try connecting that one just to see if you
have the same problem

Have a Good Day :thumbsup:

#4 Randyman

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Posted 18 October 2006 - 08:03 AM

Guys, thanks for your suggestions. First - no matter what I did, I could not restore the system to an earlier point. There were restore points, but none of them worked. Second - I tried another mouse, but that changed nothing. I also already knew that my mouse was active - I could do everything with the mouse that I usually do, but I could not see the mouse cursor. It was maddening. So this morning I systematically set about uninstalling everything. The first to go was Google Desktop. Guess what - the moment I uninstalled it, the mouse cursor came back. So you can guess what I am not installing again anytime soon.

#5 usasma

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Posted 18 October 2006 - 09:55 AM

Thanks for letting us know the solution! It'll help someone else who get's "bitten" by this bug in the Google Desktop! :thumbsup:
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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