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Disrupting or disappearing sound in Windows 8.1 PC desktop


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#1 Amanha

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Posted 04 December 2018 - 04:42 PM

Good day everyone

 

I have had this disrupting sound problem for about a year now, or several months (I don't remember exactly). Disrupting or disappearing sound in Windows 8.1 PC desktop on all browsers. Sometimes the sound plays entirely and sometimes it plays on off on off about 50/50 and sometimes it "cures" and starts working 100% after on off on off for some minutes. Every time is a different situation. It's really weird and I tried to investigate, but no help matches my case. So what I did I looked up the sound settings and everything seems "ok", but the following services were added by something in October 2018 while my PC was purchased exactly 4 years ago, please take a look at the attached screenshot.

 

When I looked up drivers, the system says that all the drivers are up to date. I never made any changes all the drivers must have been with the PC or with Windows updates (who knows).

 

Please advise.

Attached Files


Edited by Amanha, 04 December 2018 - 05:52 PM.


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#2 buddy215

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Posted 04 December 2018 - 07:26 PM

I haven't seen this problem mentioned before. Does sound loss occur while viewing videos on different websites

and does it occur on different sites where only music is playing? I know many users tune in to a radio station or

listen to downloaded music while using their computers. The reason for asking is if only occurs while listening to

one source versus all sources then it may not be a faulty setting, faulty software/ drivers or faulty hardware.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Amanha

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Posted 04 December 2018 - 09:20 PM

Sound loss is on-off-on-off in more or less equal intervals. Very frustrating. Every day brings a different "style" of sound loss, but lately almost every day there is sound disruption; sometimes entirely no sound and most often on-off-on-off-on-off all the time. The PC desktop is Fujitsu Made in Germany. So.... The sound loss happens on all browsers, all websites, videos, music, anything. I even tested continuously at Control Panel - Sound - Sounds, especially with longer "chime" test sounds, all kinds of PC sounds and so as yu can see also testing PC sound disrupts sound so the  even short sound (test) begins with sound then nothing and then a bit at the end, or nothing at the beginning and some sound at the end, or some sound at the beginning and none at the end. I found one or two places where people complained about the same or similar issue with disrupting sound, but I could not find a solution. So this is clearly the entire software thing, maybe even hardware issue? But where do I start? Should I uninstall the sound driver and install it aain? But will I be able to install it once it is uninstalled? And is this an issue with a driver? I don't want to start checking everything and I definitely can not buy a new PC. This PC is good, I think, just has this weird sound issue for the past year or so. Perhaps someone knows where to look, before I begin suspecting a... conspiracy :-) Some days sound is on, without problems,but then...now several days is bad.

 

One more thing, sometimes I turn the room light off in the office room and my PC makes a sound (reacts to it). Not always just occasionally. No weird connections. Rarely though. I just did that but no reaction to the light.

 

Also, when I opened a MIXER on my PC (sound icon at the footer). Also in the past something has deleted my foreign language typing installed icon and at some point the mixer icon at the footer was nowhere to be found, but now it is back.

Take a look at the other attached screenshot which displays both the sound testing facility and mixer. So when I click on TEST (sound test) button, the sound (partly disruptive) sounds and the green volume "towers" only lit up at the "Speakers" and "System Sounds" towers, but not at the Firefox tower. I caught the green with PRTSCR button and it shows up at the screenshot. Yet I don't think this is Firefox issue since other browsers get exactly the same sound problem.

Also, and I don't know whether this has something to do with sound, but about several months ago I lost ability to print on all browsers in my PC: Firefox, Opera, IE, Chrome, Apple etc. all of them stopped printing and were and still are crashing upon "print" command, except... Vivaldi browser. This is Windows 8.1 with some updates, but some updates are not loading or updating.

Attached Files


Edited by Amanha, 04 December 2018 - 09:37 PM.


#4 buddy215

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Posted 05 December 2018 - 05:18 AM

Eliminate the possibility that malware is involved.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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