PC not running as it should be. Need HELP!

Hello,

I've been building this quite high end PC for a few days and have finally finished it.

There were some ups and downs but I made it happen.

SPECS:

CPU; Intel - Xeon E5-2650 V4 2.2 GHz 12-Core Processor

CPU Cooler; Deepcool - CAPTAIN 240EX RGB WH 153.04 CFM Liquid CPU Cooler

Motherboard; Asus - X99-DELUXE II ATX LGA2011-3 Motherboard

RAM; G.Skill - Ripjaws V Series 64 GB (4 x 16 GB) DDR4-3200 Memory

SSD; Samsung - 850 EVO-Series 500 GB 2.5" Solid State Drive

HDD; Western Digital - Red Pro 4 TB 3.5" 7200RPM Internal Hard Drive

GPU; Gigabyte - GeForce GTX Titan X 12 GB Video Card x2

PSU; Cooler Master - V1000 1000 W 80+ Gold Certified Fully-Modular ATX Power Supply

Operating system: Microsoft - Windows 10 Pro OEM 64-bit

Case; Lian-Li - PC-O8WX ATX Mid Tower Case

I have installed windows and made it completely up to date.

Now the problem I am having is that I cant seem to make it run properly.

Something is wrong with my PC and I cant find out what.

First off:

When installing some programs (not even big ones) my PC just freezes, I have to force quit the program in order for it to function again.

Which means I am never able to install it.

The freezing happens quite often.

Second:

My benchmarks are good, but can be much better.

As I have said I am still kind of a noob at building PC's.

I am pretty sure I have installed everything properly, temperatures are fine and drivers should be up to date.

Third:

When I try to use Google Chrome, It says that I am not connected to the internet, while using others browsers at the same time these seem to work fine.

Tried reinstalling it multiple times, ran it in incognito mode, deleted all extensions, but nothing seems to work.

I hope you guys can help me figure out these problems.

If you need any more info, I would be so happy to provide this for you. 

Since I have contacted my local PC repair shop.

And they asked 85 euros only for diagnosing the problem and 50 euro/hour for fixing it.

Feel free to reply on here or pm me. 

I will respond ASAP, because I want to fix these problems fast.

Thank you in advance for trying to help! 

Have you updated the BIOS and downloaded the newest chipset drivers from Asus?

Hate to say it, but with the different things you've done so far, and no obvious change to the issues you've been experiencing, a 'clean install' may be in the future for this box. If it gets to the point of doing a clean install make sure to disconnect any/all drives other than the SSD the OS is being installed on.

I think before anything else follow Mason21 and check for the most recent BIOS and chipset drivers.

Here's a link from ASUS for your MB https://www.asus.com/Motherboards/X99-DELUXE-II/HelpDesk_Download/

I checked compatibility for the MB/CPU and there could be a small issue with some CPU functions not supported with X99 series chipsets. The 2650 is designed for servers. I found that information from this link https://www.asus.com/support/cpu_support scroll down about halfway to find the E5-2650 CPU's. I've attached a snip of that below.

 ASUS CPU MB Compatibility.PNG   21.16KB   0 downloads

Have you updated the BIOS and downloaded the newest chipset drivers from Asus?

Hate to say it, but with the different things you've done so far, and no obvious change to the issues you've been experiencing, a 'clean install' may be in the future for this box. If it gets to the point of doing a clean install make sure to disconnect any/all drives other than the SSD the OS is being installed on.

 

I think before anything else follow Mason21 and check for the most recent BIOS and chipset drivers.

 

Here's a link from ASUS for your MB https://www.asus.com/Motherboards/X99-DELUXE-II/HelpDesk_Download/

 

I checked compatibility for the MB/CPU and there could be a small issue with some CPU functions not supported with X99 series chipsets. The 2650 is designed for servers. I found that information from this link https://www.asus.com/support/cpu_support scroll down about halfway to find the E5-2650 CPU's. I've attached a snip of that below.

 

ASUS CPU MB Compatibility.PNG

I have updated my bios and gpu.

Do you think because of the cpu this is why I am having problems?

Maybe just sell that cpu and get another one?

Edited by Swagrid, 02 December 2018 - 08:01 PM.

You can't be sure the CPU is a problem yet, before you consider selling your CPU you can try a few things first, you mention updating the BIOS and GPU, did you update your motherboard chipset?

The link https://www.asus.com/Motherboards/X99-DELUXE-II/HelpDesk_Download/ shows Intel_Chipset_V10.1.2.19 dated 2016/08/02 for your MB, an X99-DELUXE II. Go to the posted link, select the Driver and Tools tab, scroll down the page until you see Chipset, try that before doing anything else.

Since the computer booted, passed POST, and is running, this could be a driver issue, or maybe a faulty RAM stick. If the BIOS and the MB chipset are the most recent versions you might try a couple other things.

Disconnect/remove any extra hardware from the MB, disconnect the HDD and put the SSD on the first SATA port 1, pull all but one stick of RAM. The idea is to have only the bare minimum needed to run the computer and see if the problems clear.

You can't be sure the CPU is a problem yet, before you consider selling your CPU you can try a few things first, you mention updating the BIOS and GPU, did you update your motherboard chipset?

 

The link https://www.asus.com/Motherboards/X99-DELUXE-II/HelpDesk_Download/ shows Intel_Chipset_V10.1.2.19 dated 2016/08/02 for your MB, an X99-DELUXE II. Go to the posted link, select the Driver and Tools tab, scroll down the page until you see Chipset, try that before doing anything else.

 

Since the computer booted, passed POST, and is running, this could be a driver issue, or maybe a faulty RAM stick. If the BIOS and the MB chipset are the most recent versions you might try a couple other things.

 

Disconnect/remove any extra hardware from the MB, disconnect the HDD and put the SSD on the first SATA port 1, pull all but one stick of RAM. The idea is to have only the bare minimum needed to run the computer and see if the problems clear.

 

Thank you for all the help so far.

I am trying to use the Intel_Chipset_V10.1.2.19 setup.

But it wont let me. 

As soon as I press the setup, I get a loading mouse icon, can't click on anything in the folder. 

I waited for 1 hour, still nothing.

Can you help me fix this? I do not know the reason of this.

Edited by Swagrid, 03 December 2018 - 12:37 PM.

I downloaded that zipped item, created a test folder to extract it to (I don't need those chipset drivers) to see what it looked like. I'm attaching a snip at the bottom of this post of what it looks like after it was extracted, I see two setups, AsusSetup and SetupChipset. I would think the SetupChipset is what you want to install.

Try right clicking on the SetupChipset icon and select Run as administrator from the menu that pops up. I googled how to update chipset drivers asus x99 deluxe ii to see if there was something else to be done and didn't find much. I'm no expert on upgrading drivers, and think either double clicking, or right click to run as administrator would start the install/upgrade.

The quote below is from this site https://drivers.softpedia.com/get/MOTHERBOARD/Intel/ASUS-X99-DELUXE-II-Intel-Chipset-Driver-10-1-2-19-for-Windows-10-64-bit.shtml

- Verify that all system requirements have been met.

- Download and unzip the archive.
- Run the setup program.
- You will be prompted to agree to the license agreement. If you do not agree, the installation program will exit.
- Upon successful installation you will see a screen listing Intel Chipset Device Software as installed. You can view the instalation logs by clicking on View Log Files in the bottom left-hand side corner.

 Intel Chipset driver X99 DELUXE Motherboard.PNG   35KB   0 downloads

I downloaded that zipped item, created a test folder to extract it to (I don't need those chipset drivers) to see what it looked like. I'm attaching a snip at the bottom of this post of what it looks like after it was extracted, I see two setups, AsusSetup and SetupChipset. I would think the SetupChipset is what you want to install.

 

Try right clicking on the SetupChipset icon and select Run as administrator from the menu that pops up. I googled how to update chipset drivers asus x99 deluxe ii to see if there was something else to be done and didn't find much. I'm no expert on upgrading drivers, and think either double clicking, or right click to run as administrator would start the install/upgrade.

 

The quote below is from this site https://drivers.softpedia.com/get/MOTHERBOARD/Intel/ASUS-X99-DELUXE-II-Intel-Chipset-Driver-10-1-2-19-for-Windows-10-64-bit.shtml

 

 

- Verify that all system requirements have been met.

- Download and unzip the archive.
- Run the setup program.
- You will be prompted to agree to the license agreement. If you do not agree, the installation program will exit.
- Upon successful installation you will see a screen listing Intel Chipset Device Software as installed. You can view the instalation logs by clicking on View Log Files in the bottom left-hand side corner.

 

Intel Chipset driver X99 DELUXE Motherboard.PNG

 

Tried running as admin on both setups, but same results. 

Spinning loading cursor and it just freezes up on the file. 

I can use other apps but the one loading wont work anymore untill I force quit it.

This is the problem I have been having a lot with my PC, as soon as I try to install something.

It just freezes up and I dont know how to solve it.

Edited by Swagrid, 03 December 2018 - 02:42 PM.

Lets try this, right click on the start button (windows logo in the lower left hand corner) select Command Prompt Admin.

On the command prompt window that comes up type/enter c:\your folder where you have the Asus file\setupchipset.exe -overall and press enter, according to the site I linked to this should install the chipset drivers.

Found that from this site http://www.tomshardware.com/answers/id-3475132/intel-chipset-drivers-update.html scroll down to 'Best answer' on the page.

You might end up reinstalling windows from Settings (the gear) > Update & Security > Recovery, and in the right hand panel, 'Reset this PC'

I'd rather see you get this fixed and set up to run how it should, but there's been constant problems since you first booted it after the build was completed. Possibly reinstalling from the Settings will make things right. Don't do it just yet, try running the setupchipset exe from an admin command prompt before doing anything else.

Found a link that may be of assistance https://www.raymond.cc/blog/the-proper-way-to-fully-install-intel-chipset-driver/ Got the link below from this one.

Here's a link with a Driver & Support Assistant https://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu

Apparently the chipset driver is part of the IDE ATA/ATAPI controllers in device manager.

Right click on the windows logo, open Device Manager, open/double click IDE ATA/ATAPI controllers, on the drop down items double click on (your brand, AMD, Intel, etc...) SATA Controller, on the box that opens click on the driver tab, then click update driver button, on the next pop up either have it search your computer and internet, or browse my computer for driver software.

Edited by CmmTch, 03 December 2018 - 04:11 PM.

Found a link that may be of assistance https://www.raymond.cc/blog/the-proper-way-to-fully-install-intel-chipset-driver/ Got the link below from this one.

 

Here's a link with a Driver & Support Assistant https://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu

 

Apparently the chipset driver is part of the IDE ATA/ATAPI controllers in device manager.

 

Right click on the windows logo, open Device Manager, open/double click IDE ATA/ATAPI controllers, on the drop down items double click on (your brand, AMD, Intel, etc...) SATA Controller, on the box that opens click on the driver tab, then click update driver button, on the next pop up either have it search your computer and internet, or browse my computer for driver software.

Dear Steve,

I tried your methods. Both say its up-to-date.

Now I tried downloading Gyazo so I can share a printscreen with you.

Even when I tried to install it, my folder crashed like it does with the other things.

This is all so weird to me, never happened to me before..

My previous build is still running smooth and fine.

Sorry for all the troubles, but trying out these things helps me out a lot!

Added a detailed report of the program you told me to download to this post.

http://www.mediafire.com/file/aop14aphtt4bbwn/Detailed-System-Report.html/file

Edited by Swagrid, 03 December 2018 - 04:22 PM.

You can share a screen print, no need to download anything, you can use the snipping tool, select the entire screen and save the snip to a file, then add as an attachment to a post. That's what I've been doing to get things in my posts. You can also press the 'Print Screen' button which put the screen on the clipboard, then press Ctrl + V to paste the screen into a post. At least it used to be that way, I've started using the snipping tool for that function.

Sounds like you're learning a bit about things as we go along This is not trouble for me, I'd like to have seen something we tried resolve the troubles you're having, it's a new, higher end build, you'd think it'd be running great!

Remember you can reinstall windows within windows using Settings > Update & Security > Recovery > Reset this PC, at this point that might be something you want to try just to see if that fixes things. being a new build I wouldn't think you have too much on it yet.

Good luck whatever you decide to do

P.S. I didn't tell you to download anything to this post, please go here https://www.superantispyware.com/download.html and download the free edition. Let it install, then update the definitions and do a complete scan. There's been some changes and downloads to your new box and there could be things that should be cleaned.

Edited by CmmTch, 03 December 2018 - 04:57 PM.

You can share a screen print, no need to download anything, you can use the snipping tool, select the entire screen and save the snip to a file, then add as an attachment to a post. That's what I've been doing to get things in my posts. You can also press the 'Print Screen' button which put the screen on the clipboard, then press Ctrl + V to paste the screen into a post. At least it used to be that way, I've started using the snipping tool for that function.

 

Sounds like you're learning a bit about things as we go along This is not trouble for me, I'd like to have seen something we tried resolve the troubles you're having, it's a new, higher end build, you'd think it'd be running great!

 

Remember you can reinstall windows within windows using Settings > Update & Security > Recovery > Reset this PC, at this point that might be something you want to try just to see if that fixes things. being a new build I wouldn't think you have too much on it yet.

 

Good luck whatever you decide to do

 

P.S. I didn't tell you to download anything to this post, please go here https://www.superantispyware.com/download.html and download the free edition. Let it install, then update the definitions and do a complete scan. There's been some changes and downloads to your new box and there could be things that should be cleaned.

Hi there again,

Figured I would just reset my windows and install it again.

But when it asks me to remove everything, does that mean it also cleans out my HDD's and SSD's?

Kind regards

It should only apply to the drive you have your W10 on, it shouldn't affect any other drives that don't have your W10 operating system on them.

There's a choice to keep your personal files, it will remove your apps and settings. I'm not sure what exactly is removed as far as settings or apps, It does say it keeps you personal files though. Choose the top option button 'Keep my files'

See the attachment below.

 Recovery this PC choices.PNG   37.77KB   0 downloads