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Guitar Pro 7.5 not working


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#1 ghost1

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Posted 29 November 2018 - 03:39 PM

Greetings all. I sure could use some advice about my recently purchased Guitar Pro 7.5 that will not work correctly. I downloaded it on my emachines with Windows 7 and it will open but none of the click on icons on home page operate. I go to top of page and drop down the help tab, with same results. I can open a musical notation, however, when it plays is freezes and acts like it's skipping. I have made sure Windows is up to date. I received a couple of error messages when I first downloaded program that I am attaching, but after deleting and reinstalling program a couple of times, the have disappeared. On a hunch, I downloaded program on our laptop that also runs Windows 7 and it works perfectly on it, but I would really like to use it on the emachine set up. I'm not very tech savvy, but I can follow instructions if any suggestions are given.


Edited by hamluis, 29 November 2018 - 04:05 PM.
Moved from Win 7 to Audio/Video Software - Hamluis.


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#2 hamluis

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Posted 29 November 2018 - 04:03 PM

rMachines model?

 

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Louis



#3 ranchhand_

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Posted 29 November 2018 - 04:43 PM

Most programs have listed the system and resource requirements needed for the program to run smoothly; check your documentation for minimum requirements.

You posted:

 

when it plays is freezes and acts like it's skipping

Usually this is what video editors call "dropped frames", and usually it is because the computer system is so slow that it cannot keep up with the data being streamed into it. This can be caused by a variety of reasons, some of the more common ones being too weak a CPU, not enough memory, hard drive is too slow to access needed data, etc. This is especially true of video and/or music editing programs. Choke them of system resources and you get everything from dropped frames to outright crashes.

I am not saying this is the cause, just offering the first thing to do in finding your problem.

I suspect that this is the reason that Luis requested the model of your eMachines....to check its hardware setup.


Edited by ranchhand_, 29 November 2018 - 04:45 PM.

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#4 Platypus

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Posted 29 November 2018 - 07:59 PM

Have you contacted their Tech Support?

 

https://support.guitar-pro.com/hc/en-us/requests/new


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#5 ghost1

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Posted 30 November 2018 - 09:44 AM

Thanks to all for taking time to reply.  Yes, I have contacted GP's support, however, it is taking a day to ask a question and a day to get a response.  I thought I may get a quicker solution reaching out to this forum.  I can understand computer speed/memory affecting quality of playback, but I'm not understanding how that might cause the home page icon's not to populate when activated.  I would like to add several screen shots of my systems info, however it doesn't look like attachments are allowed on this area of the forum, unless I'm just not seeing it. 

 

"r"machine

ET1831-05

Windows 7 Home Premium 64 -bit

Intel Celeron processor 450

NVIDIA GeForce 7050 Integrated

DVD Super multi drive

500 GB HDD

3GB DDRZ memory

Multi-in-one Digital Media Manager



#6 ranchhand_

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Posted 30 November 2018 - 12:24 PM

Did you check your program's minimum requirements for running against your current system?


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#7 Platypus

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Posted 30 November 2018 - 06:51 PM

System requirements:

Processor   Dual-Core CPU

RAM    4GB

 

Intel Celeron Processor 450

# of cores     1

 

https://www.guitar-pro.com/en/index.php?pg=buy-guitar-pro#footer-system-requirements

https://ark.intel.com/products/35239/Intel-Celeron-Processor-450-512K-Cache-2-20-GHz-800-MHz-FSB-


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#8 ghost1

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Posted 01 December 2018 - 07:44 AM

Folks I apologize for being dumber than a bag full of hammers when it comes to tech talk.  Am I reading my system isn't large enough to run program?



#9 Platypus

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Posted 01 December 2018 - 08:10 AM

Yes, the system is significantly below the required specifications. The RAM is low, which you can sometimes squeak through on, but it specifically says a Dual Core CPU is required. The Celeron only has a single core, so that's a very likely reason for it to have problems.


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#10 ghost1

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Posted 01 December 2018 - 08:24 AM

Is there any recourse other than new machine purchase?



#11 Platypus

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Posted 01 December 2018 - 08:39 AM

In theory, a dual-core CPU could be obtained to replace the Celeron, but it's often hard to be certain which CPUs e-machines will accept, and you'd need to feel up to doing a CPU replacement...


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#12 ghost1

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Posted 01 December 2018 - 08:43 AM

OK.   Thanks a million for the info.   I think I'm due for a new machine.  



#13 Platypus

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Posted 01 December 2018 - 08:51 AM

Good excuse to update!


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#14 ranchhand_

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Posted 01 December 2018 - 09:06 AM

Yeah, I went through the same experience a few years ago; I was doing a lot of video editing and had hair-tearing problems until I built a new computer with a fast video card, then suddenly the program I was running stopped dropped frames and crashing. Lesson learned. If you want to do it right, I suggest building your own computer. It's really not difficult and you will learn tons and have a really fast machine, the cost will run approximately $1000 or a bit less depending on what you spec for yourself.


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#15 hamluis

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Posted 01 December 2018 - 05:17 PM

There seem to be a ton of refurbished quad-core/i5/i7 systems available...if you wish to save money and wind up with a decent machine.

 

Examples.

 

Louis






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