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Please Help


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3 replies to this topic

#1 lovenick

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Posted 18 December 2004 - 01:12 PM

Hi!!! Me again.
I have a big problem with my pc. One of my friends sent me an infentec file, and it installed lots of strange thins on my pc. I've removed some of that using the windows option "Add or remove programs", but some of them are there and I can't do nothing to remove them.

Logfile of HijackThis v1.98.2
Scan saved at 19:09:31, on 18/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
C:\Archivos de programa\QuickTime\qttask.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\ARCHIV~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\Internet Optimizer\optimize.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\USR01\Mis documentos\Mis Descargas\HijackThis.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Archivos de programa\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\archivos de programa\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\archivos de programa\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SynTPLpr] C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\ARCHIV~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [WebRebates0] C:\Archivos de programa\Web_Rebates\WebRebates0.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: &Google Search - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Instantánea de caché de la página - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Páginas similares - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Páginas vinculadas - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmbacklinks.html
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1099073961296
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab31267.cab


I have also problems with a program called "Power Scan", that appears when I start the computer. It says that I must download an exe file to unistall it, but I don't trust on it...what should I do?
Thank you very much ;)

Edited by lovenick, 18 December 2004 - 01:27 PM.


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#2 Daisuke

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Posted 19 December 2004 - 07:03 AM

Hi


Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Download Ad-aware SE 1.05: here
Install it. When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program. Don't use it yet.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [WebRebates0] C:\Archivos de programa\Web_Rebates\WebRebates0.exe



Close all other windows and browsers, and press the Fix Checked button.


Delete these folders, if found:
c:\Program files\Power Scan\ <-- this folder
C:\Program Files\Internet Optimizer\ <-- this folder
C:\Archivos de programa\Web_Rebates\ <-- this folder

Run AdAware, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 lovenick

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Posted 19 December 2004 - 07:36 AM

Thank you very very much, cryo.

Here is my new log:

Logfile of HijackThis v1.98.2
Scan saved at 13:24:12, on 19/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
C:\Archivos de programa\QuickTime\qttask.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\ARCHIV~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\USR01\Mis documentos\Mis Descargas\HijackThis.exe
C:\Archivos de programa\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\archivos de programa\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\archivos de programa\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SynTPLpr] C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\ARCHIV~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: &Google Search - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Instantánea de caché de la página - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Páginas similares - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Páginas vinculadas - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmbacklinks.html
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1099073961296
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab31267.cab

#4 Daisuke

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Posted 19 December 2004 - 10:22 AM

Log looks clean...great job ! :thumbsup:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

How did I get infected ? With steps so it does not happen again !

Glad I was able to help.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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