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Computer crash - no idea why


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15 replies to this topic

#1 isaacdvory

isaacdvory

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Posted 16 November 2018 - 04:32 PM

Hello everyone, 

My computer at my office keeps crashing 3 days in a raw and I have no idea why... When I leave the office the computer is on but in the morning it either restart or it's on but there is no screen signal at all. 

I've tried checking even viewer, I don't really see something special... there is just an entry "Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." 

It's possible I don't know what to look for.... I've also tried Nir-soft blue screen view, and there is nothing recent , there is only one from Nov-02 which actually happened when I was in the office: 

110218-13322-01.dmp 02-Nov-18 09:49:28 0x00000101 00000000`00000021 00000000`00000000 fffff880`02fd5180 00000000`00000003 ntoskrnl.exe ntoskrnl.exe+70e40 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.23807 (win7sp1_ldr.170512-0600) x64 ntoskrnl.exe+70e40 C:\Windows\Minidump\110218-13322-01.dmp 6 15 7601 406,272 02-Nov-18 09:50:36 


Also tried WinCrashReport from nirsoft, but it's empty. 

My setup: 

 

CPU Type HexaCore AMD Phenom II X6 1075T, 3242 MHz (4 x 811)
Motherboard Name MSI 770-C35/C45 (MS-7599) (3 PCI, 2 PCI-E x1, 1 PCI-E x16, 4 DDR3 DIMM, Audio, Gigabit LAN)
DIMM3: Kingston HyperX KHX1600C10D3/8G 8 GB DDR3-1600 DDR3 SDRAM (10-10-10-30 @ 800 MHz) (9-9-9-27 @ 720 MHz) (8-8-8-24 @ 640 MHz) (7-7-7-21 @ 559 MHz) (6-6-6-18 @ 479 MHz)
DIMM4: Kingston HyperX KHX1600C10D3/8G 8 GB DDR3-1600 DDR3 SDRAM (10-10-10-30 @ 800 MHz) (9-9-9-27 @ 720 MHz) (8-8-8-24 @ 640 MHz) (7-7-7-21 @ 559 MHz) (6-6-6-18 @ 479 MHz)
Video Adapter NVIDIA GeForce GT 730 (2048 MB)
Disk Drive Samsung SSD 850 EVO 250GB ATA Device (232 GB, IDE)
 

 

I got a warning that the display driver crashed, but it recovered and everything was fine, but a day later, it froze while I was working (I see the screen, but can't do anything), so I replaced the graphic card now to GT 1030, but this morning the computer was again after a restart...

 

MTB report:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by comp (administrator) on 16-11-2018 at 23:27:52
Running from "C:\Users\comp\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: MS-7599 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/16/2018 10:51:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2018 08:05:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2018 08:34:33 AM) (Source: Application Hang) (User: )
Description: The program notepad++.exe version 7.5.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 16a8
Start Time: 01d47d7650483955
Termination Time: 4
Application Path: C:\Program Files (x86)\Notepad++\notepad++.exe
Report Id: abe4fe28-e969-11e8-8c48-005056c00008
 
Error: (11/16/2018 01:04:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2018 02:19:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2018 02:12:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/14/2018 08:16:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/14/2018 04:52:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/14/2018 03:30:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/14/2018 03:24:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (11/16/2018 11:05:05 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
 
Error: (11/16/2018 11:05:05 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:%%-2140993535
 
Error: (11/16/2018 11:05:05 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
 
Error: (11/16/2018 11:05:05 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
 
Error: (11/16/2018 11:05:05 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (11/16/2018 11:05:05 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (11/16/2018 11:04:54 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
 
Error: (11/16/2018 11:04:54 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
 
Error: (11/16/2018 11:04:54 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (11/16/2018 10:51:04 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (10/04/2018 12:47:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6771.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 3722 seconds with 600 seconds of active time.  This session ended with a crash.
 
Error: (09/28/2018 11:52:21 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6771.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8567 seconds with 360 seconds of active time.  This session ended with a crash.
 
Error: (07/26/2017 01:05:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 15795 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (07/26/2017 08:42:23 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 17 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/26/2017 08:42:01 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 11 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/07/2017 09:35:22 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 190 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (06/22/2017 07:36:43 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 862 seconds with 360 seconds of active time.  This session ended with a crash.
 
Error: (11/08/2016 11:59:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 188 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (09/07/2016 11:52:09 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (05/13/2016 01:07:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6723.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2018-11-06 13:46:43.079
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-23 14:39:02.605
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-23 13:52:34.386
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-23 13:45:44.879
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-23 13:35:03.255
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-22 15:07:01.125
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-22 14:55:50.042
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-22 14:16:18.270
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-22 13:51:57.831
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-10-17 11:50:50.278
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
7-Zip 15.14 (x64) (HKLM\...\7-Zip) (Version: 15.14 - Igor Pavlov)
Adobe CSI CS4 x64 (HKLM\...\{8DAA31EB-6830-4006-A99F-4DF8AB24714F}) (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Illustrator CS4 (HKLM-x32\...\Adobe_2a31ae7a5c43ff52d8577782dd34e04) (Version: 14.0 - Adobe Systems Incorporated)
Adobe Photoshop CC (HKLM-x32\...\{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}) (Version: 14.0 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{543F829B-4591-4B2F-AF63-6E6E6AE59EB2}) (Version: 6.4 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0ECA3BB5-4410-414B-B226-241FF1C12CD0}) (Version: 6.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{9E005AAA-81A3-478E-8944-532D350952EE}) (Version: 11.3.1.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{A30EA700-5515-48F0-88B0-9E99DC356B88}) (Version: 2.6.0.1 - Apple Inc.)
Beyond Compare 4.2.4 (HKLM\...\BeyondCompare4_is1) (Version: 4.2.4.22795 - Scooter Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BrLauncher (HKLM-x32\...\{474764AE-5A67-4312-ADD3-449798BD96D1}) (Version: 1.1.21.0 - Brother Industries Ltd.) Hidden
BrLogRx (HKLM-x32\...\{B556F816-FF4D-4BB6-9339-ED28639E2EF3}) (Version: 1.0.2.1 - Brother Industries Ltd.) Hidden
Brother GT-3 (HKLM-x32\...\{B3149ECD-765C-488F-8083-3C45976CC695}) (Version: 1.00.0000 - Brother Industries, Ltd.)
Brother PCFax Driver (HKLM-x32\...\{56BA05BD-7A67-4EF8-85A7-8C6528AEE2AC}) (Version: 1.4.0.0 - Brother Industries Ltd.) Hidden
Brother PowerENGAGE (HKLM-x32\...\{05421625-9BA9-482B-ACF2-794221A06F4E}) (Version: 1.0.23 - Aviata, Inc.)
Brother Printer Driver (HKLM-x32\...\{55DF4C9D-BD65-4863-8CDE-0ED178F8EF28}) (Version: 1.5.0.0 - Brother Industries Ltd.) Hidden
Brother Printer Driver (HKLM-x32\...\{AD50A330-D776-45E8-80BA-54775AD9A011}) (Version: 1.9.0.0 - Brother Industries Ltd.) Hidden
Brother Scanner Driver (HKLM-x32\...\{01DC22B4-64E1-4E66-92EA-84C8E5912E0C}) (Version: 1.0.49.1 - Brother Industries Ltd.) Hidden
Brother Scanner Driver (HKLM-x32\...\{89F9E991-98BB-47F8-B529-F1DAB3A3B7E6}) (Version: 1.0.26.1 - Brother Industries Ltd.) Hidden
BrSupportTools (HKLM-x32\...\{83626DDE-99CD-4FF2-804E-36BE82143315}) (Version: 1.0.14.0 - Brother Industries Ltd.) Hidden
Bullzip PDF Printer 11.5.0.2698 (HKLM\...\Bullzip PDF Printer_is1) (Version: 11.5.0.2698 - Bullzip)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Connect (HKLM-x32\...\{B29AD377-CC12-490A-A480-1452337C618D}) (Version: 1.0.0.1 - Adobe Systems Incorporated) Hidden
ControlCenter4 (HKLM-x32\...\{CAFE5834-5440-41B8-8C56-4DD946A1A5E1}) (Version: 4.6.21.1 - Brother Industries, Ltd.) Hidden
ControlCenter4 CSDK (HKLM-x32\...\{1E89F75C-EF46-406C-9AAC-615B3CCC1D3D}) (Version: 4.3.2.1 - Brother Insutries Ltd.) Hidden
CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 4.013 - WindSolutions)
CortexTools™ (HKLM-x32\...\{81215D11-F9A3-49F4-8A43-5884F7A00485}) (Version: 2.3.0 - Code Corporation)
CPUID CPU-Z 1.77 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
DeviceDetect (HKLM-x32\...\{9C27CE44-0F33-42CC-8A30-4A08369EB7B3}) (Version: 1.3.1.0 - Brother Industries Ltd.) Hidden
DisplayDriverAnalyzer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_DisplayDriverAnalyzer) (Version: 416.94 - NVIDIA Corporation) Hidden
Eraser 6.2.0.2982 (HKLM\...\{DFCF78CC-3DAD-4C1E-8BC6-94DC5B73461E}) (Version: 6.2.2982 - The Eraser Project)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Etcher 1.4.4 (only current user) (HKCU\...\573339af-d9e1-5dd3-804c-e0162fac1f41) (Version: 1.4.4 - Resin Inc.)
f.lux (HKCU\...\Flux) (Version:  - f.lux Software LLC)
FileZilla Client 3.26.1 (HKLM-x32\...\FileZilla Client) (Version: 3.26.1 - Tim Kosse)
FlashFXP 4 (HKLM-x32\...\FlashFXP 4) (Version: 4.4.1.1998 - OpenSight Software LLC)
FlashGet(JetCar) (HKLM-x32\...\FlashGet(JetCar)) (Version:  - )
foobar2000 v1.3.17 (HKLM-x32\...\foobar2000) (Version: 1.3.17 - Peter Pawlowski)
FreeDNS Update 1.8.4 (HKLM-x32\...\FreeDNS Update) (Version: 1.8.4 - TechKnow Professional Services)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 70.0.3538.102 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
HowToGuide (HKLM-x32\...\{36580EEB-4EDF-4880-BBD4-097E2C645ECD}) (Version: 1.0.1.0 - Brother Industries Ltd.) Hidden
Insomnia (HKCU\...\insomnia) (Version: 6.0.2 - Insomnia)
iTunes (HKLM\...\{3D8C6B05-FE24-4B9C-A57C-B8E1FA39E83D}) (Version: 12.7.4.80 - Apple Inc.)
JPEGmini (HKCU\...\058aad68af5bb729) (Version: 1.9.3.3 - ICVT Ltd)
Kaspersky Password Manager 5.0.0.186 (HKLM-x32\...\Kaspersky Password Manager_is1) (Version: 5.0 - Kaspersky Lab)
KeePass Password Safe 1.31 (HKLM-x32\...\KeePass Password Safe_is1) (Version: 1.31 - Dominik Reichl)
kuler (HKLM-x32\...\{098727E1-775A-4450-B573-3F441F1CA243}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.51 - Logitech Inc.)
Microsoft .NET Framework 4.7.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.03062 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.5.166.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0014-0000-0000-0000000FF1CE}_PRO_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional 2007 (HKLM-x32\...\PRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
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Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 x64 ENU (HKLM\...\{8424B163-D1E0-48B7-88A2-C7A61767B3D7}) (Version: 4.0.8482.1 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
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Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810 (HKLM-x32\...\{e2ee15e2-a480-4bc5-bfb7-e9803d1d9823}) (Version: 14.12.25810.0 - Microsoft Corporation)
Microsoft Visual C++ Compiler Package for Python 2.7 (HKLM-x32\...\{692514A8-5484-45FC-B0AE-BE2DF7A75891}) (Version: 9.0.1.30729 - Microsoft Corporation)
MobaXterm (HKLM-x32\...\{4235836F-B425-49F9-81E1-A499F9D24189}) (Version: 10.4.0.0 - Mobatek)
Mozilla Firefox 63.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 63.0.1 (x64 en-US)) (Version: 63.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NEF Codec (HKLM-x32\...\{D6506521-0959-4FA3-875F-E2E28830B0D2}) (Version: 1.30.0 - Nikon Corporation)
Network Scan (HKLM-x32\...\{9C5725B7-2219-410C-A364-90767F71F00C}) (Version:  - )
NetworkRepairTool (HKLM-x32\...\{947DE453-69FD-4CF6-A682-04D1308C79AF}) (Version: 1.2.15.0 - Brother Industries, Ltd.) Hidden
Notepad++ (32-bit x86) (HKLM-x32\...\Notepad++) (Version: 7.5.9 - Notepad++ Team)
NVIDIA 3D Vision Controller Driver 390.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 390.41 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 416.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 416.94 - NVIDIA Corporation)
NVIDIA Graphics Driver 416.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 416.94 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.18.0907 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.18.0907 - NVIDIA Corporation)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
PC-FAXReceive (HKLM-x32\...\{5201BE8F-9694-4EC6-B0C8-E34C6F98D880}) (Version: 1.4.26.0 - Brother Insutries Ltd.) Hidden
PCFaxTx (HKLM-x32\...\{5C833296-4157-47C4-8C5F-053E2EC34D64}) (Version: 1.0.12.12 - Brother Industries Ltd.) Hidden
PDF Settings CC (HKLM-x32\...\{1FBAE18D-4DE4-47AA-83EC-D1B046F262DC}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
PDF Settings CS4 (HKLM-x32\...\{35D94F92-1D3A-43C5-8605-EA268B1A7BD9}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
PDFill FREE PDF Tools (HKLM\...\{735A3951-E139-4E4A-AFAE-BA25E9FF5E6A}) (Version: 12.0 - PlotSoft LLC)
Photoshop Camera Raw (HKLM-x32\...\{CC75AB5C-2110-4A7F-AF52-708680D22FE8}) (Version: 5.0 - Adobe Systems Incorporated) Hidden
PL-2303 USB-to-Serial (HKLM-x32\...\{ECC3713C-08A4-40E3-95F1-7D0704F1CE5E}) (Version: 1.00.000 - Prolific Technology INC)
PowerENGAGE (HKLM-x32\...\{BFE5C68B-E6D4-4421-9ACF-2B8C4BC2D2A1}) (Version: 3.2.13 - Aviata, Inc.) Hidden
Python 2.7.10 (HKLM-x32\...\{E2B51919-207A-43EB-AE78-733F9C6797C2}) (Version: 2.7.10150 - Python Software Foundation)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.92.115.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7534 - Realtek Semiconductor Corp.)
RemoteSetup (HKLM-x32\...\{BDD8C463-1183-4A91-9EC8-BF68E4ECA9B6}) (Version: 3.9.2.1 - Brother Industries Ltd.) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.34.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.34.0 - Renesas Electronics Corporation)
REVO Remote Pro (HKLM-x32\...\{AB9C75A8-796E-4419-A79F-FEA30394991C}) (Version: 3.43.1501 -  ) Hidden
REVO Remote Pro (HKLM-x32\...\NXR) (Version:  - REVO Remote Pro)
S3Express 1.5.8 64-bit (HKLM\...\S3Express Installation_is1) (Version: 1.5.8 - TGRMN Software)
Samsung Easy Document Creator (HKLM-x32\...\Samsung Easy Document Creator) (Version: 1.06.74 (08-Nov-16) - Samsung Electronics Co., Ltd.)
Samsung Scan Process Machine (HKLM-x32\...\Samsung Scan Process Machine) (Version: 1.03.05.30 - Samsung Electronics Co., Ltd.) Hidden
Samsung SCX-4x24 Series (HKLM-x32\...\Samsung SCX-4x24 Series) (Version:  - Samsung Electronics CO.,LTD)
Samsung Universal Print Driver 2 (HKLM-x32\...\Samsung Universal Print Driver 2) (Version: 2.50.06.00 - Samsung Electronics Co., Ltd.)
Samsung Universal Scan Driver (HKLM-x32\...\Samsung Universal Scan Driver) (Version: 1.2.19.0 - Samsung Electronics Co., Ltd.)
ScannerUtilityInstaller (HKLM-x32\...\{5B645FE2-19E9-4B15-B5B2-3D8766F6FA27}) (Version: 1.0.0.0 - Brother) Hidden
SCREEN2SWF 3.7 (build 2740) (HKLM-x32\...\SCREEN2SWF [FREE]_is1) (Version:  - Stepok Image Lab.)
SD Card Formatter (HKLM-x32\...\{10C16E01-F739-4093-89A7-E570589FA0F6}) (Version: 5.0.0 - SD Association)
Skype version 8.32 (HKLM-x32\...\Skype_is1) (Version: 8.32 - Skype Technologies S.A.)
SNS Upload for Easy Document Creator (HKLM-x32\...\{B6B5F07C-88D5-49D3-A1A7-A6D4BC37DCCC}) (Version: 1.0.0 - Samsung Electronics Co.,Ltd)
Spotify (HKCU\...\Spotify) (Version: 1.0.91.183.g259b84fa - Spotify AB)
Stamps.com Web Postage Plug-in (HKLM-x32\...\{19B54068-29AC-4C63-B23E-437329EE8258}) (Version: 1.1.0.41 - Stamps.com) Hidden
Stamps.com Web Postage Plug-in (HKLM-x32\...\Stamps.com Web Postage Plug-in) (Version:  - Stamps.com, Inc.)
StatusMonitor (HKLM-x32\...\{624AB804-EE0E-4AD5-AB8F-15BB29C54065}) (Version: 1.22.8.0 - Brother Insutries Ltd.) Hidden
Sublime Text Build 3083 (HKLM\...\Sublime Text 3_is1) (Version:  - Sublime HQ Pty Ltd)
Suite Shared Configuration CS4 (HKLM-x32\...\{842B4B72-9E8F-4962-B3C1-1C422A5C4434}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
TeamViewer 13 (HKLM-x32\...\TeamViewer) (Version: 13.2.26558 - TeamViewer)
TextPad 7 (HKLM\...\{D5CA0106-90CE-4842-8194-A6D4A46FAA0E}) (Version: 7.5.1 - Helios)
TP-LINK TL-WN821N©_TL-WN822N_TL-WN823N Driver (HKLM-x32\...\{852E893E-E4FD-45BB-8B17-72ADDF686974}) (Version: 1.3.1 - TP-LINK)
TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 1.3.1 - TP-LINK)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0014-0000-0000-0000000FF1CE}_PRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
UsbRepairTool (HKLM-x32\...\{523276A4-5779-4105-9163-CA1CF94EC533}) (Version: 1.4.0.0 - Brother Insutries Ltd.) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VMware Player (HKLM\...\{E452E727-86B8-4233-8CC3-41FD817AFAFF}) (Version: 7.1.2 - VMware, Inc.) Hidden
VMware Player (HKLM-x32\...\VMware_Player) (Version: 7.1.2 - VMware, Inc)
VNC Viewer 6.17.1113 (HKLM\...\{26DEBF7F-3876-43C3-8365-5A2B4C604DFA}) (Version: 6.17.1113.31799 - RealVNC Ltd)
Win32DiskImager version 0.9.5 (HKLM-x32\...\{D074CE74-912A-4AD3-A0BF-3937D9D01F17}_is1) (Version: 0.9.5 - ImageWriter Developers)
Win32DiskImager version 1.0.0 (HKLM-x32\...\{3DFFA293-DF2C-4B23-92E5-3433BDC310E1}}_is1) (Version: 1.0.0 - ImageWriter Developers)
Windows Driver Package - Cambridge Silicon Radio Ltd. (CSRBC) USB  (02/03/2013 2.4.0.0) (HKLM\...\064EEA2FC4F9D0B0B56085D6CDBF841E9F014A7D) (Version: 02/03/2013 2.4.0.0 - Cambridge Silicon Radio Ltd.)
Windows Driver Package - libusb-win32 (libusb0) CodeCorp Devices  (09/04/2013 1.2.3.0) (HKLM\...\72D42C74646AAD2B40A2B3050DD7C546C4F0D7F8) (Version: 09/04/2013 1.2.3.0 - libusb-win32)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
WinSCP 5.9.3 (HKLM-x32\...\winscp3_is1) (Version: 5.9.3 - Martin Prikryl)
Xerox WorkCentre 3210 (HKLM-x32\...\Xerox WorkCentre 3210) (Version:  - )
Zebra Browser Print version 1.2.0.3 (HKLM-x32\...\{F6C767C2-AA67-4823-BC5F-FDDA5F449F05}_is1) (Version: 1.2.0.3 - Zebra Technologies)
Zebra Font Downloader (HKLM-x32\...\Zebra Font Downloader_is1) (Version:  - Zebra Technologies Corporation)
Zebra Setup Utilities (HKLM-x32\...\{9207A8EC-3B2D-4A4A-8BF7-957FC19BB3DE}) (Version: 1.1.9.1245 - Zebra Technologies) Hidden
Zebra Setup Utilities (HKLM-x32\...\Zebra Setup Utilities) (Version: 1.1.9.1245 - Zebra Technologies)
 
========================= Memory info: ===================================
Percentage of memory in use: 34%
Total physical RAM: 16383.18 MB
Available physical RAM: 10769.63 MB
Total Virtual: 32764.5 MB
Available Virtual: 25888.01 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:52.27 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.03 GB) NTFS
3 Drive e: () (Fixed) (Total:46.48 GB) (Free:0.92 GB) NTFS
4 Drive f: () (Fixed) (Total:419.18 GB) (Free:57.29 GB) NTFS
 
========================= Users: ========================================
User accounts for \\COMP-PC
 
Administrator            comp                     Guest                    
 
========================= Minidump Files ==================================
C:\Windows\Minidump\010516-13540-01.dmp
C:\Windows\Minidump\011916-13572-01.dmp
C:\Windows\Minidump\012518-13572-01.dmp
C:\Windows\Minidump\012616-13650-01.dmp
C:\Windows\Minidump\062816-14071-01.dmp
C:\Windows\Minidump\082515-13540-01.dmp
C:\Windows\Minidump\091718-19016-01.dmp
C:\Windows\Minidump\100215-19141-01.dmp
C:\Windows\Minidump\110218-13322-01.dmp
C:\Windows\Minidump\111518-12448-01.dmp
C:\Windows\Minidump\120815-13634-01.dmp
 
**** End of log ****
 

 

Thank you


Edited by hamluis, 16 November 2018 - 05:27 PM.


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#2 hamluis

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Posted 16 November 2018 - 05:30 PM

Please...provide the data requested at BSOD Forum Posting Guide .

 

Topic moved to Crashes/BSODs.

 

Louis



#3 isaacdvory

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Posted 17 November 2018 - 02:29 AM

Hi Louis, 

Sorry for not doing that at the start, it's just that 95% of the crashes does not present with BSOD (and I had like 30 crashes in the last week)

attached is sysnative 

here is more system information: 

 

Operating System
Windows 7 Ultimate 64-bit SP1
CPU
AMD Phenom II X6 1070T 27 °C
Thuban 45nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-25)
Motherboard
MSI 870A-G54 (MS-7599) (CPU1) 36 °C
Graphics
Standard Monitor (1920x1080@60Hz)
2047MB NVIDIA GeForce GT 1030 (ASUStek Computer Inc) 28 °C
Storage
465GB SAMSUNG HD502HJ ATA Device (SATA ) 32 °C
232GB Samsung SSD 850 EVO 250GB ATA Device (SATA (SSD)) 35 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
 
 
 
System was probably installed 4 years ago. 

Attached Files



#4 isaacdvory

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Posted 17 November 2018 - 08:25 AM

An update: Something I noticed, the computer restarts / crashes way more often when I'm not working on it, if it makes sense...

When I'm at the office, I'm on it for about 9 hours, and it would not crash for that 9 hours, but then I get home and connect to it (rdp) after about 4 hours and it's after a restart.

And today, I'm not at the office but I'm connected to it with RDP , at it seems it already restart like 4 times in 6 hours. 

I was not working during an one of these restarts, which again point me more to think it restart during computer idle time and not because I'm connected remotely or something. 

My screensaver settings, if it matters, is "None" but with 10 min timeout and "on resume, display logon screen"


Edited by isaacdvory, 17 November 2018 - 08:28 AM.


#5 isaacdvory

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Posted 19 November 2018 - 11:35 AM

Got blue screen again today. It was again when I was out of the office, probably 10 minutes after... 

 

111918-14320-01.dmp 19-Nov-18 16:38:04 0x00000101 00000000`00000021 00000000`00000000 fffff880`030b8180 00000000`00000005 ntoskrnl.exe ntoskrnl.exe+939a0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.24291 (win7sp1_ldr_escrow.181110-1429) x64 ntoskrnl.exe+939a0 C:\Windows\Minidump\111918-14320-01.dmp 6 15 7601 311,688 19-Nov-18 18:28:40
 
 
could it be related to the windows lock screen ? anything I can do to fix?


#6 cwsink

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Posted 20 November 2018 - 01:41 PM

Hi isaacdvory,

 

The timestamps of the dumps suggest you've been having intermittent system crashes since at least 24 Aug 2015. The first 7 crash dumps (sorted by date) of the 10 you provided are 0x116 bugchecks. Those mean Windows was having trouble communicating with the GPU, tried to reset the display driver, but that reset failed. The display driver crashed notification you've seen is when the reset is successful. So it makes me think there is or was a problem with the GPU. The last 0x116 bugcheck happened on 26 Jan 2016 going by the dumps. Have you been seeing the "display driver crashed" notifications since then? I'm getting the impression you have but I want to make sure.

 

The most recent 3 dumps are all 0x101 bugchecks. That code means a processor didn't respond within a timeout period to a clock interrupt from one of the CPU cores. This can be caused by a driver bug or a hardware problem. There really is no way to find out what is causing those bugchecks without analyzing a kernel memory dump of the crash. By default, that file would be at C:\Windows\MEMORY.DMP if it exists and is usually quite large. They zip quite nicely but even zipped it will likely be too big to add to a post. If you want to make it available for download you'll need to upload it to a cloud drive or file sharing service and provide a download link to the file.

 

It does look like your motherboard BIOS is quite old compared to the latest available at the manufacturer's support page. Personally, I like to be using the most recent BIOS if only to have the motherboard as stable as the manufacturer has been able to achieve. It's not without risk, though.



#7 isaacdvory

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Posted 21 November 2018 - 01:36 AM

Hi cwsink, 

 

Not sure which of the dumps shows the intermittent system crashes, but it's definitely not something I noticed, maybe it was once every few months or due to power outage in the winter, or it's something I since replaced and can't remember. 

The issues I'm having now are happening every day, multiple times. 

I did get "Display driver crashed" a few days ago, so I changed my card to GT1030 , uninstalled all drivers, re-installed drivers, I didn't get that crash note since, but the computer still crashes every day. 

 

I was told that my motherboard doesn't support 8GB sticks (even though I've been working with it for at least a year without issues) , I switched it now to 2x4GB sticks, just to see if it has any affect on the situation. 

What are my risks with the BIOS update (as long as I'm doing it by the book) ? 

 

The memory.dmp is 166mb after zip, If you think that someone will analyze it I'll find a place to upload it. 

I'll report back tomorrow to tell you if the memory replacement helped. 



#8 cwsink

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Posted 21 November 2018 - 02:28 AM

Worst case as far as a BIOS update failing to complete can mean a bricked motherboard. A much more frequent problem is the BIOS settings being set to defaults that aren't compatible with how the operating system was installed, preventing Windows from loading. That's usually caused by the SATA mode setting changing from one to the other between the options of IDE or AHCI. If you do decide to update the BIOS you should check the current value for that setting and make sure it's set to that same value after updating.

 

I didn't notice the DIMM limit so I'm glad someone pointed it out. I'm also surprised the motherboard was able to use the 8GB DIMMs if 4GB DIMMs are the largest supported. Did you happen to notice if you actually had 16GB available according to Task Manager? Anyway, it's certainly worth a try with the officially supported 4GB DIMMs instead. I'd hold off making the memory.dmp file available unless the 0x101 bugchecks continue. If they do, please make the most recent memory.dmp file available and we'll see what we can find. Please do let us know.


Edited by cwsink, 21 November 2018 - 02:29 AM.


#9 isaacdvory

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Posted 21 November 2018 - 07:28 AM

It recognized full 16GB, I was surprised too to hear it doesn't support it :) 



#10 isaacdvory

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Posted 22 November 2018 - 12:40 AM

OK, so I replaced the 2*8GB sticks with 2*4GB sticks and the computer still crashed over night...



#11 cwsink

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Posted 22 November 2018 - 01:08 AM

If it was a 0x101 bugcheck and a new memory.dmp file was generated please create a new zip of the memory.dmp file and make it available for download. I'll have a look myself but it's likely some others will look it over as well. If it was a different bugcheck code running the Sysnative Collection App again and making the zip it generates would likely be more appropriate.



#12 isaacdvory

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Posted 22 November 2018 - 01:30 AM

There is no new memdump file, so here is the sysnative files: 

 

Thank you for your help. 

 

Attached Files



#13 cwsink

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Posted 22 November 2018 - 02:00 AM

I don't think it actually crashed. Or at least it didn't record a crash. It actually looks like a TDR happened. Does the file C:\Windows\LiveKernelReports\WATCHDOG\WD-20181114-1224.dmp exist and does it have a recent timestamp? By recent, I mean today.


Edited by cwsink, 22 November 2018 - 02:11 AM.


#14 cwsink

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Posted 22 November 2018 - 02:26 AM

The filename seems odd as the 20181114 part should be 20181122 if it happened this morning. The last thing the event viewer shows in the application log is Windows Error Reporting seems trying to upload that file to Microsoft, though. I think it was running system maintenance. I'm not confident it actually experienced another TDR but for some reason there is no minidump if it actually crashed. It won't be able to create a dump file if there isn't enough free space on the system drive.

 

It's late here so I'm going to sign off for the night. I'll check back in the morning, though.



#15 isaacdvory

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Posted 22 November 2018 - 02:32 AM

Thank you again for your help. 

The WD-20181114-1224 exists and it's the most recent file in that folder. 

Files before it are from 2016. 

 

I've got 70GB free on the SSD the windows is on. 

 

By TDR you mean something electric is wrong? like power supply? 






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