Posted 15 October 2006 - 05:25 PM
I was not entirely vigilant when I purchased this, and I missed the part on the box about having to mail away for the adaptor cable. By the time I received the cable, it was too late to take it back to the store. The unit itself works fine, but without the software, it won't shut down Windows XP automatically in the event of power failure. This is where my problem lies. I finally received the cable, hooked it all up (following the instructions very carefully), and inserted the CD to load the program. The program installs all the way up to the last ("Finish") window. I click "Finish", and the last thing I see is a ZoneAlarm window asking about the program. I'm afraid that I don't recall exactly what the ZoneAlarm was asking for, but it did say the UPS program by name. I am unable to click "Allow", because at this point my PC freezes. Everything. The mouse won't move. No Ctrl+Alt+Delete. Nothing. Even the clock in the Task Bar stops. I have to hold the power button on the tower in for 5 seconds just to shut down. And then I am unable to reboot normally. The only cure was to boot in Safe Mode and uninstall the UPS program from there. I went through this entire process twice, starting from scratch the second time, just in case I missed something. I even tried a third time with the DSL unplugged and all of my security programs disabled. (That time, the PC froze the moment I clicked "Finish"; no ZoneAlarm box.) Of course, I am trying to contact CyberPower's tech support, but you can probably guess how that is going... This is a HP Pavilion a1220n desktop with Windows XP Home SP2. Any thoughts would be appreciated. Thank you to all who take the time to reply.