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Can't Access Webmail


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#1 donnar

donnar

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Posted 15 October 2006 - 12:56 PM

Strange problem with my home network. I cannot access my webmail, even though I can access it from my computer at work (it's on my domain which is hosted at Register.com). This has happened recently, was able to log onto it a few days ago and have made no changes. Here's the story of what has transpired:

Have a Mac G4, running OS 10.3.9. Use Safari and Mac Mail. ISP is Verizon. My domain is hosted on Register.com.

Have always been able to just check my mail by typing mail.mydomain.com into my browser window from anywhere, home, work, etc. I also had all the info set up in my mac mail program and was able to download my mail at home (or log on through browser if I wanted).

This week I realized I had not received mail in Mac Mail program for several days, so attempted to log on through the browser. Once I type the information in, the progress bar goes about a quarter of the way, then just stops. There is no error message. Safari is not frozen. I can stop the action and go anywhere else I want.

I get the same response in IE and in Firefox. I have reset Safari, emptied cookies and cache, flushed the DNS cache. I have restarted the computer, the router (linksys) and the modem. I have repaired permissions and run Disk First Aid.

I have no problem logging into the email from my office.

I have talked to Verizon. They checked the connection had me reset Safari (again) and empty all the cookies, caches, etc. that I had already emptied. They logged into the page from their computer and thus determined it was not their problem. Advised me to call Register.com tech support.

Register.com tech support had me reset Safari (again) and empty all the cookies, caches, etc. (again). They logged onto the page from their computer and thus determined it was not their problem. Advised me to call Verizon tech support.

I'm not new to computers or networks, but this one has me stumped. Any ideas anyone?

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