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Browsers (and programs) Slow to Open


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5 replies to this topic

#1 greystoke

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Posted 13 October 2018 - 01:52 PM

For many weeks I ha no complaints, browsers and Thunderbird mail opened instantly.  Then 3 days ago all changed.

It began with Firefox 62.0.3 Quantum taking 7 minutes to open and now 10 minutes plus time to load the screen.  Thunderbird began doing the same.  Edge browser loads much faster almost instantly.

I used the Refresh button in Firefox and for the next hour all was fine, but now it is slowing down again.

I have set Firefox not to save History, only 3 Add ons.

 

I used Malwarebytes.. it found nothing.   No Virus problems  etc.

 

 



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#2 greystoke

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Posted 15 October 2018 - 09:44 AM

Thanks for the help, don't know if I did anything correctly...clipboard??  Don't know where.

 

http://speccy.piriform.com/results/yRzDW1WubafC3j11fulI2Hl

 

Microsoft Edge twice as much as Firefox


Edited by greystoke, 15 October 2018 - 03:32 PM.


#3 dc3

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Posted 15 October 2018 - 12:19 PM

Right click on the Taskbar, select Processes and look at the top of the column for Memory to see what process is using the most memory and post the results in your topic.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
qQxdizh.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
4XI2erv.png
 
The following screen will appear, click on Copy to Clipboard.
 
R4M1LOj.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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#4 greystoke

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Posted 15 October 2018 - 03:19 PM

Microsoft Edge twice as much as Firefox.

 

Downloaded Speccy,  ,in my files but will not open???



#5 greystoke

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Posted Yesterday, 05:40 PM

I opened this topic October 13 expecting someone to suggest a solution so that I could use my PC instead of my awful Kindle 7" tablet.

I received one reply on October 15th, but it wasn't how to go about fixing the problem.  It was to send information.  I sent it.

 

Without the ability to open Edge or Firefox or Thunderbird, we're lost.

 

Surely there is a way to determine what went wrong a week ago; prior to this it was like owning a new fast PC everything worked so fast. Then it wasn't.  At first they took 2 minutes to open then 10 minutes..........now????

 

I asked Google and Firefox they gave me a list of 10 things, none worked.  I shut-down Windows Defender.  I uninstalled everything and re-installed after a restart.

 

I ran Malwarebytes... all clean.

 

Please help.



#6 dmccoy

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Posted Yesterday, 07:22 PM

Is it only slow when opening browsers or slow overall? 
 
Please follow the steps below to help troubleshoot your system to start. Disregard Step 1 since already provided. Let me know if any questions.
 
Step 1:
Speccy
Download Speccy to your desktop
 
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
 
Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy
and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"
 
This will copy CBS.txt to your desktop
Upload CBS.txt file 
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)
 
Step 3:
Download Process Explorer to your desktop

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

Step 4:
Run Chkdsk

  • Click on Start menu
  • Type in command
  • Right click on Command Prompt in list and select Run as Administrator
  • Copy and Paste the command into the command window
     
    chkdsk c: /r  (Change to the correct driver letter if needed)
     
    Important! If SSD then use: chkdsk c: /f

If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"
Once the system Restarts the check disk will Start
 
Step 5:
Follow Steps 1-4 above again
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply
 

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt

 
Step 6:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
 
Let me know if it works much better in this mode?


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