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Browsers (and programs) Slow to Open


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21 replies to this topic

#1 greystoke

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Posted 13 October 2018 - 01:52 PM

For many weeks I ha no complaints, browsers and Thunderbird mail opened instantly.  Then 3 days ago all changed.

It began with Firefox 62.0.3 Quantum taking 7 minutes to open and now 10 minutes plus time to load the screen.  Thunderbird began doing the same.  Edge browser loads much faster almost instantly.

I used the Refresh button in Firefox and for the next hour all was fine, but now it is slowing down again.

I have set Firefox not to save History, only 3 Add ons.

 

I used Malwarebytes.. it found nothing.   No Virus problems  etc.

 

 



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#2 greystoke

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Posted 15 October 2018 - 09:44 AM

Thanks for the help, don't know if I did anything correctly...clipboard??  Don't know where.

 

http://speccy.piriform.com/results/yRzDW1WubafC3j11fulI2Hl

 

Microsoft Edge twice as much as Firefox


Edited by greystoke, 15 October 2018 - 03:32 PM.


#3 dc3

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Posted 15 October 2018 - 12:19 PM

Right click on the Taskbar, select Processes and look at the top of the column for Memory to see what process is using the most memory and post the results in your topic.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
qQxdizh.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
4XI2erv.png
 
The following screen will appear, click on Copy to Clipboard.
 
R4M1LOj.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 greystoke

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Posted 15 October 2018 - 03:19 PM

Microsoft Edge twice as much as Firefox.

 

Downloaded Speccy,  ,in my files but will not open???



#5 greystoke

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Posted 17 October 2018 - 05:40 PM

I opened this topic October 13 expecting someone to suggest a solution so that I could use my PC instead of my awful Kindle 7" tablet.

I received one reply on October 15th, but it wasn't how to go about fixing the problem.  It was to send information.  I sent it.

 

Without the ability to open Edge or Firefox or Thunderbird, we're lost.

 

Surely there is a way to determine what went wrong a week ago; prior to this it was like owning a new fast PC everything worked so fast. Then it wasn't.  At first they took 2 minutes to open then 10 minutes..........now????

 

I asked Google and Firefox they gave me a list of 10 things, none worked.  I shut-down Windows Defender.  I uninstalled everything and re-installed after a restart.

 

I ran Malwarebytes... all clean.

 

Please help.



#6 dmccoy

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Posted 17 October 2018 - 07:22 PM

Is it only slow when opening browsers or slow overall? 
 
Please follow the steps below to help troubleshoot your system to start. Disregard Step 1 since already provided. Let me know if any questions.
 
Step 1:
Speccy
Download Speccy to your desktop
 
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
 
Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy
and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"
 
This will copy CBS.txt to your desktop
Upload CBS.txt file 
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)
 
Step 3:
Download Process Explorer to your desktop

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

Step 4:
Run Chkdsk

  • Click on Start menu
  • Type in command
  • Right click on Command Prompt in list and select Run as Administrator
  • Copy and Paste the command into the command window
     
    chkdsk c: /r  (Change to the correct driver letter if needed)
     
    Important! If SSD then use: chkdsk c: /f

If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"
Once the system Restarts the check disk will Start
 
Step 5:
Follow Steps 1-4 above again
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply
 

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt

 
Step 6:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
 
Let me know if it works much better in this mode?


We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#7 greystoke

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Posted 19 October 2018 - 02:24 PM

​

How do I upload the process explorer file to this reply? I tried copy and past, did not work.


Edited by greystoke, 19 October 2018 - 02:28 PM.


#8 dmccoy

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Posted 19 October 2018 - 02:44 PM

It is best to compress all the files to .zip file and upload. Make sure to follow all steps and include all the files.
 
How to Compress/Uncompress .Zip files


Edited by dmccoy, 19 October 2018 - 02:45 PM.

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#9 misar

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Posted 20 October 2018 - 12:13 PM

I opened this topic October 13 expecting someone to suggest a solution so that I could use my PC instead of my awful Kindle 7" tablet.

I received one reply on October 15th, but it wasn't how to go about fixing the problem.  It was to send information.  I sent it.

 

 

 

You uploaded the speccy results but you have not answered the most important question.

Is it only Firefox and Thunderbird (which are closely related) taking a long time to open?

 

If not what other programs (apart from Edge) have you tested? Windows 10 comes with a large selection of programs and apps so try a few of those and see what happens.

 

This is important because the problem is completely different if it is slow only with Firefox and Thunderbird.



#10 greystoke

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Posted 20 October 2018 - 12:38 PM

1. Changes to this computer have happened almost daily.  Since running chkdsk it is Edge and Firefox that now are my concerns as they open slowly. Firefox reacts differently daily.  Yesterday it would not open all day.  This morning it opened one time after 30 seconds.  ????

2.  Running chkdsk took many hours then it restarted the PC.  There is no log.  Or at least I do not know how to find it.

3. I ran process explorerer the log results are on my desktop.  I do no know how to upload the file to you.  I googled how to do this and got no help.  I read some nasty letters to bleeping computer for not advising them how to upload also.

4. scannow seemed to run cleanly no problems.

5.  Please try to understand where I'm coming from:  81 year old using PC mostly for email and internet browsing.  I do a lot of my shopping on line.

I can rebuild my Triumph's engine and transmission but haven't a clue about computers.  When someone uses BC in a sentence I have to look it up to understand they meant bleeping computer.  In other words I really need your help and would appreciate it if you can walk me through it, write in english rather than computer speak.  I do not even own a "smart" phone (had to google that).  Thank you for your extreme patience.



#11 misar

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Posted 20 October 2018 - 01:22 PM

Lets try something simple.

I suggest you run Firefox in its "safe mode" which disables all add ons and see if that makes a difference to its speed of opening and reliability.

 

You can find various ways to do that here

     https://www.top-password.com/blog/5-simple-ways-to-start-firefox-in-safe-mode/

In case you can't get to that at the moment you can use this:

 

Hold down the SHIFT key, and then double-click the Firefox shortcut on your desktop.

OR

Press the Windows key + R shortcut to open the Run box. Type firefox -safe-mode and press Enter.

In either case:

When the Firefox Safe Mode window opens, click on the Start in Safe Mode option.



#12 greystoke

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Posted 20 October 2018 - 03:00 PM

OK safe mode worked fast, but now I'm without my bookmarks and Roboform.

 

or  does this help you to find what went wrong two weeks ago when firefox started opening slowly?



#13 misar

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Posted 20 October 2018 - 03:27 PM

That suggests there is no general problem with your PC, only with Firefox (and presumably Thunderbird). If you play with general PC "fixes" you may cause new problems.

 

The most likely problem with Firefox is one of its addons or extensions. This can be tested by disabling all of them and starting Firefox in its normal mode. If that is still OK you then enable one at a time until you identify the one causing the problem.

 

You need to read Firefox help (or Google it) to find how to check the addons.

 

If an addon is the problem and you did not add a new one it may be that Firefox updated itself 2 weeks ago and an existing addon is not now compatible.



#14 misar

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Posted 20 October 2018 - 04:01 PM

I just noticed you are using Firefox Version 62.0.3 Their website says "first offered to Release channel users on October 2, 2018". The current version of Thunderbird was released the same day.

 

I think that explains your problem.

 

For info I use both and set them both not to do automatic updates - they have a long history of breaking things with an update (sometimes fixed later, sometimes not).



#15 greystoke

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Posted 21 October 2018 - 01:27 PM

Thank you for the information about updates.

Thunderbird was updated July 18, 2018

Firefox this month.

 

Is there something you think I should do about either of these except checking on add ons creating a problem?

 

I still have not uploaded the results of the tests I was asked to perform because I do not know how to upload.

 

Can you explain?






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