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Middle of keyboard not working

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#1 somnomania


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Posted 12 October 2018 - 04:16 AM

My mom is cursed when it comes to electronics. It's just one problem after another, honestly. Today's problem is that she booted up earlier, and the keyboard was wigging out; all caps despite capslock not being on, and any link she clicked opened in a new browser window, both of which said to me that the computer thought some key was being held down when it wasn't. She said she restarted, and that was no longer happening, but that a different problem had occurred, which is where we are now. The two central columns of keys (6yhn and 7ujm) are not working.


I've restarted her laptop several times. I've run sfc and chkdsk; sfc found some corrupted files and fixed them, but that didn't fix the problem. I also opened the laptop up and dusted and made sure all cables were seated properly, still no change. There's been no water near it, not even a drop, but the cat does often walk across the keyboard. I checked settings in Ease of Access after a Google search, to make sure Filter Keys was turned off (it was). So now I'm at a loss, what else could be causing it + what other diagnostics can I run?

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#2 Rocky Bennett

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Posted 12 October 2018 - 05:26 AM

Keyboards on laptops break very often. It is very easy to replace the keyboard if you just look up on the internet the exact model of your keyboard. There will probably be some good YouTube vieos on how to change your keyboard for a new one.


I have done this several times, it takes a couple of hours. Don't lose any screws while you take the laptop apart.


#3 DavisMcCarn


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Posted 17 October 2018 - 03:11 PM

Reboot in Safe Mode (on Windows 10, hold down the shift key while you click on restart then troubleshooting -> advanced options -> Startup)  If it still malfunctions, it's a hardware problem; but, I have changed hundreds of laptop keyboards and they are usually very easy and about ten minutes.

Who made the laptop (HP, Dell, etc.) and what is the model number?

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#4 Mike_Walsh


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Posted 18 October 2018 - 07:27 AM

Of course, if the cat walks across it on a regular basis, there's no telling what little 'presents' the cat may have left behind...!!


But I agree with the others; it's not a hard procedure. Just be methodical; take note of what screws go where (I often use a sheet of paper with the screws laid out in the same pattern that they came out.) As Rocky says.....don't lose 'em! You can find replacements, but they do take some tracking down; we're lucky enough to have a local dealer who specialises in stuff for hobbyists, They stock a large selection of the weirdest screws imaginable, but not everyone is fortunate enough to be in that kind of position...



Mike. :wink:

Edited by Mike_Walsh, 18 October 2018 - 07:28 AM.

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