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Can't install updates


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#1 333nnn

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Posted 10 October 2018 - 04:05 PM

I use Windows 8.1 64 bit.  I regularly get notices that say that I need to go to Updates to manually update Windows.  When  I go to "Update and Recovery" and click "Install" I get an error saying that updates failed to install.  When I run the Windows Update Troubleshooter it says that it fixed the update problem, and after running Update Troubleshooter and clicking "Install" in "Update and Recovery" it will begin installing but does not complete the installation.  I use WiFi that is not entirely reliable, but I am able to download programs, videos, etc. consistently.

 

I have updates set to install automatically, so why do I get notices saying that I need to go to "Update and Recovery" to manually install updates?  When shutting down my computer I regularly get the "Update and Restart" and "Update and Shutdown" options.  When I choose one of these the computer seems to update successfully.  I looked at my recent update history and some have installed successfully and others have not.  Thanks for any replies.    


Edited by 333nnn, 11 October 2018 - 01:56 PM.


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#2 dmccoy

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Posted Yesterday, 07:29 PM

Click on Start menu
Type command to start searching 
Right click on command prompt in list and select Run Administrator
how-to-open-an-elevated-command-prompt
Copy and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"
 
This will copy CBS.txt to your desktop
Upload CBS.txt file 
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)


Edited by dmccoy, Yesterday, 07:30 PM.

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#3 333nnn

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Posted Today, 02:17 PM

So I just copy/paste both sfc /scannow and dism /online /cleanup-image /restorehealth right after the flashing underscore line and press enter and run them at the same time ?



#4 dmccoy

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Posted Today, 02:47 PM

That is correct. They are two separate commands. Copy and paste each one and hit enter key.

After running disregard the “If any Errors” run the command and provide the cbs.log

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#5 dmccoy

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Posted Today, 03:03 PM

These are examples of how the commands should look in command prompt

C:\WINDOWS\system32>sfc /scannow
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

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