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Photo

My photos, videos and documents are not coming up.


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3 replies to this topic

#1 uokroogeorge

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Posted 16 September 2018 - 06:49 AM

l am having trouble in getting my photos, videos and my documents are bot coming up. it is blocked by some virus. I am using window 7. No error message or warning shows up in the computer. Burt i getting phone calls stating that " your computer is in trouble and press 1 to know more about it or to resolve it."

 

please give  some remedy or suggestion for getting my photos and documents back.

thanks

George Uokroo


Edited by hamluis, 16 September 2018 - 07:51 AM.
Moved from Win 7 to MRA - Hamluis.


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#2 hamluis

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Posted 16 September 2018 - 07:51 AM

Please...post the FRST data requested at Preparation Guide, Malware Removal Assistance as your next post to this topic.

 

Louis



#3 Oh My!

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Posted 18 September 2018 - 09:01 AM

Greetings George and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

===================================================

Ground Rules:
  • First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need. Please try to match our commitment to you with your patience toward us.
  • It is important to not run any tools or take any steps other than those I will provide for you.
  • Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
  • Please copy and paste all logs into your post unless otherwise requested.
  • When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
  • If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and let me know.

Thank you for your patience thus far.

As soon as you are able to complete the instructions provided by hamluis we can start to evaluate your computer
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#4 Oh My!

Oh My!

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Posted 21 September 2018 - 09:27 AM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."




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