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Weird black screen of death?


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6 replies to this topic

#1 LavaNinjasOfDoom

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Posted 14 September 2018 - 09:33 AM

So one day i was playing steam with my friends and then..... Out of NOWHERE my screen turned black and my pc rebooted. it also made this REALLY loud sound, anyone know the cause of this? ive been thinking i have hidden spyware or malware. Please help me out.



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#2 RichardLancs

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Posted 14 September 2018 - 09:52 AM

What are your system specs? What is the OS? Have you tried any steps such as driver updates, clean temp files etc etc



#3 mikey11

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Posted 14 September 2018 - 10:04 AM

sounds like it overheated and rebooted



#4 LavaNinjasOfDoom

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Posted 14 September 2018 - 10:07 AM

Sorry but i dont know what a "spec" is but my OS is windows 8.1



#5 LavaNinjasOfDoom

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Posted 14 September 2018 - 10:08 AM

Overheated? That sounds about right, mabye il check my computers heat next time it does that. thanks.



#6 RichardLancs

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Posted 14 September 2018 - 10:22 AM

'Specs' is a widely used abbreviation for SPECIFICATIONS.

Sorry but i dont know what a "spec" is but my OS is windows 8.1


Edited by RichardLancs, 14 September 2018 - 10:23 AM.


#7 dmccoy

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Posted 14 September 2018 - 05:04 PM

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
how-to-open-an-elevated-command-prompt
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

Step 4:
Please download the following file to your Desktop
log-collector-v2-beta15.zip
 
1. extract it (right click, extract all)
2. run it by clicking on the shortcut
3. save the information into a YourComputerName-xxxx.zip file on your desktop
4. Upload the .zip file for analysis


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