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BSOD Lenovo X260 Windows 8.1


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5 replies to this topic

#1 florin1z

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Posted 14 September 2018 - 05:23 AM

Hello, 

I've attached SysnativeFileCollectionApp to help me with my BSOD error. Thank you!

 

Attached File  SysnativeFileCollectionApp.zip   1.59MB   1 downloads


Edited by florin1z, 14 September 2018 - 05:50 AM.


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#2 dmccoyks

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Posted 14 September 2018 - 01:46 PM

The most likely cause is the atc.sys driver. Which belongs to BitDefender Anti-Virus. Please remove using the guide below and only use Windows Defender while troubleshooting. However, I recommend that you only use Windows Defender in the future to provide the best protection, performance, compatibility and less cause of issues. Third party AV's are often the cause of BSOD's and other issues. Let me know if this solves your issues or not.
 
 
BitDefender Removal Guide and link to removal tool
[CODE] 
BugCheck C2, {7, 1200, 0, ffffc00040ac6820} 
Probably caused by : atc.sys ( atc+d3d9d ) 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
BugCheck 3B, {c0000005, fffff8021a012100, ffffd000247e1bc0, 0} 
Probably caused by : memory_corruption ( nt!MiUnmapVad+54 ) 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
BugCheck 24, {b500190645, ffffd00024028808, ffffd00024028020, fffff80134acd41c} 
Probably caused by : atc.sys ( atc+8941c ) 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
BugCheck 9F, {3, ffffe000e53ecbd0, ffffd001d3531860, ffffe000e8583010} 
Probably caused by : ACPI.sys 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
BugCheck 1A, {41201, fffff6805b8cc018, c1c00001dcdcb867, ffffe00175fef2b0} 
Probably caused by : memory_corruption ( nt!MiGetPageProtection+30f ) 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` 
[/CODE] 
 


#3 florin1z

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Posted 14 September 2018 - 03:01 PM

Hello, Thank you for your answer!

The problem is that before Bitdefender i was using Avast with the same problems. Now i switched back to Avast and seaching the internet, I've installed some software that help me update the drivers. Since then, no BSOD. Hope that was the cause, I don't know...

If it will give me BSOD for now on, I will post it here.

Thank you!


Edited by florin1z, 14 September 2018 - 03:02 PM.


#4 dmccoyks

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Posted 14 September 2018 - 04:45 PM

Please do not use any Third party antivirus at least while troubleshooting. As I mentioned they are not needed and cause issues.

 

I recommend that you only use Windows Defender in the future to provide the best protection, performance, compatibility and less cause of issues. Third party AV's are often the cause of BSOD's and other issues. Let me know if this solves your issues or not.

 

Avast Removal Tool

https://www.bleepingcomputer.com/download/avast-software-uninstall-utility/

 

Also Do Not use any Automatic Driver update tools. Again these will cause more issues then they fix. Only update the drivers from the system or device manufacturer websites. I can help you find any drivers needed once we determine if we have solved your BSOD's.

 

Driver Updaters are Bad

https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless


Edited by dmccoyks, 14 September 2018 - 04:47 PM.


#5 florin1z

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Posted 16 September 2018 - 08:19 AM

Thank you very much for your answers! :)

I will do that.

Until then, before I had a chance to remove avast and those software, I had another BSOD, Sysnative attached:

Attached File  SysnativeFileCollectionApp.zip   1.66MB   1 downloads



#6 dmccoyks

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Posted 17 September 2018 - 12:31 PM

Please try to use the Avast removal tool above if you have not already. If you cannot remove before the BSOD happens then try to run the tool in Safe mode. Also if you have a Restore point before installing the Driver Utility, then restore to that point first and then remove Avast.






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