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Dual Monitor Fiasco


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16 replies to this topic

#1 stdjog12

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Posted 12 October 2006 - 03:11 PM

I recently purchased and tried to connect a Samsung 204B to my laptop for a dual monitor effect, but I stupidly installed the monitor drivers on my laptop.

Now when I turn my laptop on, it seems to boot up correctly, but the screen is blank. I hit F8 to try and start up in Safe-Mode, but no dice.

Help Prease! Any suggestions would be greatly appreciated.

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#2 Enthusiast

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Posted 12 October 2006 - 03:24 PM

Do you have a Windows XP installation CD?

#3 stdjog12

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Posted 12 October 2006 - 03:30 PM

No, I don't.... and it may be fairly hard to get here in Argentina. :thumbsup:

#4 Enthusiast

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Posted 12 October 2006 - 03:41 PM

Is the Recovery Console installed on your computer?

If it is, you can use Windows XP setup boot disks to access it and use it to disable the driver you installed.

How to obtain Windows XP Setup boot disks
http://support.microsoft.com/?kbid=310994

Description of the Windows XP Recovery Console
http://support.microsoft.com/kb/314058/en-us

#5 Klinkaroo

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Posted 12 October 2006 - 04:23 PM

If you connect the monitor to your laptop do you have the desktop on the external screen?

#6 stdjog12

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Posted 12 October 2006 - 04:41 PM

Enthusiast- Forgive me, but I'm a bit dense and I don't know if I have the Recovery console installed. I don't have an A drive, so I assume that means my computer supports booting from a CD. Do you know how to get the boot disk for CDs?

Klink- I wish. The desktop does not show on the external screen however.

Edited by stdjog12, 12 October 2006 - 04:41 PM.


#7 Enthusiast

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Posted 12 October 2006 - 04:49 PM

What brand and model is your computer?

#8 stdjog12

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Posted 12 October 2006 - 05:15 PM

It's a brand (2 months old) new Dell Inspiron E1705.

#9 Joshuacat

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Posted 12 October 2006 - 06:11 PM

Instead of selecting Safe Mode from the Windows Advanced Options menu, select Enable VGA Mode

1. Restart your computer and start pressing the F8 key on your keyboard.
2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select Enable VGA Mode, and then press ENTER.

http://support.microsoft.com/kb/315222/en-us
JC

#10 stdjog12

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Posted 12 October 2006 - 06:41 PM

Well, I would love to do all that, but I can literally see nothing from the time I push the power button. The monitor simply lights up a little and turns a different shade of black.

F8 may put it into safe mode, but I can't see to navigate it.

Edited by stdjog12, 12 October 2006 - 06:48 PM.


#11 Joshuacat

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Posted 12 October 2006 - 06:51 PM

Without the external monitor attached to the laptop do you get anything showing on your laptop display?
JC

#12 stdjog12

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Posted 12 October 2006 - 07:00 PM

No, nothing.

The only response I've gotten so far was hitting Fn+F8, which momentarily changes the shade of black.

#13 Enthusiast

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Posted 12 October 2006 - 07:11 PM

Dell should either give you or sell you a Windows XP CD for somewhere around US $10 plus shipping.
They may also be able to offer support over the phone.

In the US you would contact Dell support here:
http://support.dell.com/support/topics/glo...=gen&~tab=1

You can chat with them online or get their email address or phone number.

Here's a toll free phone number for Dell sales in Argentina - try it and see if you can contact support through it too:
Toll Free 0800-666-0789

Edited by Enthusiast, 12 October 2006 - 07:18 PM.


#14 stdjog12

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Posted 13 October 2006 - 01:02 PM

Thanks Enthusiast. I'll give Dell a ring if all else fails I guess :thumbsup:

Anyway, a new development.

I tried hooking my laptop to another monitor. I found a Dell monitor a friend of mine had lying around, and was able to switch to this monitor by hitting Fn+F8 a couple times. I've only been able to switch the monitors as it's in the screen that gives you the option to switch to safe mode. There are 5 options, including last known configuration, safe mode, and safe mode with command prompt.

It doesn't matter which of the options I select, they all give me the same error screen:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If the screen appears again, follow these steps:

Disable or uninstall any anti virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x866F6848, 0xc0000102, 0x00000000)


I haven't been able to do anything at all but access this screen so far. Any ideas on how I'd go about getting any of the offered solutions accomplished?

Thanks again for all the help.

#15 stdjog12

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Posted 15 October 2006 - 02:11 AM

OK, since you guys were such help getting me this far.....

After trying multiple suggestions I finally got the thing working...... but........

I still can't see a thing on the laptop monitor.

Good news is, I have 2 gigantic screens hooked up to the laptop, and everything seems to be running fine, but for whatever reason, the laptop screen itself remains blacked out.

Any idea what conflict may be causing this?

Thks. again.




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