to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum
My name is Oh My!
and I am here to help you! Now that we are "friends" please call me Gary.
If you would allow me to call you by your first name I would prefer to do that.
- First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need. Please try to match our commitment to you with your patience toward us.
- It is important to not run any tools or take any steps other than those I will provide for you.
- Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
- Please copy and paste all logs into your post unless otherwise requested.
- When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
- If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.
Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day
so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and let me know.
Thank you for your patience thus far.
Now that you have already started a topic please follow the steps as outlined here
. Make sure to copy and paste both logs in your reply. If you receive an error message the content is too long simply post each report in a separate reply.
If I do not reply within 24 hours please send me a Personal Message
"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."