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Connected with full bars...but no access!!!


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#1 Thundergod67

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Posted 11 August 2018 - 01:23 PM

My Computer suddenly stopped accessing the internet last night! It is set up to connect by wireless, and has a little yellow triangle with a exclamation point across the wireless symbol. If you put the pointer over it, it tells you "No internet access". 

 

I ran a Belarc report, but cannot get it to upload to this post.

 

Thanks in advance!



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#2 JohnC_21

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Posted 11 August 2018 - 01:37 PM

Make and model of the computer?

 

Is this an internal Wifi card or a USB dongle?

 

Is the Wifi adapter listed in Device Manager under Network Adapters?

 

Have you right clicked the Wifi icon in the system tray and select Troubleshoot Problems?



#3 Thundergod67

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Posted 11 August 2018 - 02:14 PM

I built the computer about 5-6 years ago.

 

The Wifi card is built into the AsusTek Rampage motherboard.

 

And the Wifi adapter is listed in Device Manager under Network Adapters.

 

When I tried the "Troubleshoot Problems" by right clicking the Wifi icon, it gives a response of "Troubleshooting has completed. but is unable to automatically fix all of the issues found. Website (www.microsoft.com) is online, but not responding to connection attempts."



#4 JohnC_21

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Posted 11 August 2018 - 02:25 PM

There is no yellow exclamation mark next to the adapter in Device Manager?

 

Do you have a System Restore Point before the problem. If yes then use it. If not then tap F8 at boot and select Use Last Known Good Configuration.

 

If the above does not work then:

 

Download Windows Repair. Only check Network Repair. Nothing else. Reboot after the repair.

 

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

You may want to reinstall the Wifi driver on your MBs support site.



#5 Thundergod67

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Posted 11 August 2018 - 02:30 PM

sorry forgot to mention the yellow exclamation on device manager! But it is there.

 

I'm off to try the sys restore options you mentioned.

 

Thanks, BRB



#6 JohnC_21

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Posted 11 August 2018 - 02:38 PM

If System Restore does not work then reinstall the Wifi driver from the MBs support site.



#7 Thundergod67

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Posted 11 August 2018 - 03:15 PM

Ok,

 

Ran repairs/restores in the order you suggested, all the way to "Windows Repair" tool. After restarting there is still no internet access; the yellow triangle is still over the Wifi icon.



#8 Thundergod67

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Posted 11 August 2018 - 03:27 PM

Hi,

 

Wanted to thank you for all your help! In talking the problem thru, I thought of something I hadn't looked at: the Network access tool on my router. I pulled the tool up, and somehow my PC was showing "Pause internet". Turned that off, and...Voila...internet access!

 

Thank you again for all your help!!!

 

Peter



#9 JohnC_21

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Posted 11 August 2018 - 03:29 PM

Nice Troubleshooting! Thanks for the Update.






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