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Programs don't work in x64


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5 replies to this topic

#1 docfxit

docfxit

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Posted 11 August 2018 - 12:43 PM

I have a couple programs that don't function in Win7 64bit.  They run fine in 32bit.

 

One of them is a plugin to Firefox called FireForm.  When I select the icon it's supposed to fill in the input capable fields within Firefox and it doesn't.

The second program I'm having trouble with is Spell Checker.  It's supposed to correct my spelling in any program and it doesn't.

 

Do you have any ideas as to why they work fine in Win7 32bit but not in 64bit?

 

On this same Win7 64bit machine the mouse stops responding for a long period of time.  I'd also like to get that resolved.

 

Thank you,

 

Docfxit


Edited by docfxit, 11 August 2018 - 12:45 PM.


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#2 hamluis

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Posted 11 August 2018 - 01:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 docfxit

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Posted 12 August 2018 - 01:23 PM

Thank you for helping me with this.

MiniToolBox by Farbar Version: 17-06-2016
Ran by Gary (administrator) on 12-08-2018 at 10:55:30
Running from "C:\Dnload\SpywareRemovers"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Model: 10MMCTO1WW Manufacturer: LENOVO

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/12/2018 02:00:37 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: + Normal backup using Errol's LT at 8/12/2018 2:00 AM (Execution unit 2)
8/12/2018 2:00:00 AM: Finished scanning backup set data files
To Backup Set Errol'sLT...
 SendEmail: Error sending email: Failed
E-mail notification failed: error -1 (unknown)
Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/12/2018 02:00:37 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: Script "Errol's LT" incomplete

Error: (08/12/2018 02:00:36 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/11/2018 02:00:37 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: + Normal backup using Errol's LT at 8/11/2018 2:00 AM (Execution unit 2)
8/11/2018 2:00:00 AM: Finished scanning backup set data files
To Backup Set Errol'sLT...

SendEmail: Error sending email: Failed
E-mail notification failed: error -1 (unknown)
Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/11/2018 02:00:37 AM) (Source: Retrospect) (User: NT AUTHORITY
Description: Script "Errol's LT" incomplete

Error: (08/11/2018 02:00:36 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/11/2018 12:21:16 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: Can't back up WMI Repository, error 151101008 (unknown)

Error: (08/11/2018 12:00:17 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: Execution terminated unexpectedly, possibly due to a power failure or system crash.

Error: (08/10/2018 02:00:04 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: + Normal backup using Errol's LT at 8/10/2018 2:00 AM (Execution unit 1)

SendEmail: Error sending email: Failed
E-mail notification failed: error -1 (unknown)
Can't access Backup Set Errol'sLT, error -1101 (file/directory not found)

Error: (08/10/2018 02:00:03 AM) (Source: Retrospect) (User: NT AUTHORITY)
Description: Script "Errol's LT" incomplete


System errors:
=============
Error: (08/12/2018 10:44:23 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (08/12/2018 03:41:39 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.


Error: (08/11/2018 11:09:46 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (08/11/2018 05:41:04 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (08/10/2018 05:41:36 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (08/10/2018 05:05:32 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

Error: (08/09/2018 11:10:12 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (08/08/2018 02:58:45 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (08/06/2018 07:44:40 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (08/05/2018 01:15:56 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.


Microsoft Office Sessions:
=========================
Error: (08/12/2018 02:00:37 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: + Normal backup using Errol's LT at 8/12/2018 2:00 AM (Execution unit 2)
8/12/2018 2:00:00 AM: Finished scanning backup set data files
To Backup Set Errol'sLT...

SendEmail: Error sending email: Failed
E-mail notification failed: error -1 (unknown)
Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/12/2018 02:00:37 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Script "Errol's LT" incomplete

Error: (08/12/2018 02:00:36 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/11/2018 02:00:37 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: + Normal backup using Errol's LT at 8/11/2018 2:00 AM (Execution unit 2)
8/11/2018 2:00:00 AM: Finished scanning backup set data files
To Backup Set Errol'sLT...

SendEmail: Error sending email: Failed
E-mail notification failed: error -1 (unknown)
Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/11/2018 02:00:37 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Script "Errol's LT" incomplete

Error: (08/11/2018 02:00:36 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Can't access volume Windows7_OS (C:) on ErrolLT530, error -530 (backup client not found)

Error: (08/11/2018 12:21:16 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Can't back up WMI Repository, error 151101008 (unknown)

Error: (08/11/2018 12:00:17 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Execution terminated unexpectedly, possibly due to a power failure or system crash.

Error: (08/10/2018 02:00:04 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: + Normal backup using Errol's LT at 8/10/2018 2:00 AM (Execution unit 1)

SendEmail: Error sending email: Failed
E-mail notification failed: error -1 (unknown)
Can't access Backup Set Errol'sLT, error -1101 (file/directory not found)

Error: (08/10/2018 02:00:03 AM) (Source: Retrospect)(User: NT AUTHORITY)
Description: Script "Errol's LT" incomplete


=========================== Installed Programs ============================
Advanced Port Scanner 2.5 (HKLM-x32\...\{1F5682F5-C907-41AA-9207-BF548BE7C49B}) (Version: 2.5.3581 - Famatech)
Altap Salamander 3.08 (x64) (HKLM\...\Altap Salamander 3.08 (x64)) (Version: 3.08 - ALTAP)
AutoIt Debugger 0.47.0 (HKLM-x32\...\AutoIt Debugger) (Version: 0.47.0 - Essential Software)
AutoIt v3.3.14.4 (HKLM-x32\...\AutoItv3) (Version: 3.3.14.4 - AutoIt Team)
AutoIt v3.3.15.0 (Beta) (HKLM-x32\...\AutoItv3beta) (Version: 3.3.15.0 - AutoIt Team)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 22.0.10.67 - Bitdefender)
Bitdefender Antivirus Plus (HKLM\...\Bitdefender) (Version: 22.0.19.242 - Bitdefender)
Bitdefender Device Management (HKLM\...\Bitdefender Device Management) (Version: 22.0.18.224 - Bitdefender)

CCleaner (HKLM\...\CCleaner) (Version: 5.45 - Piriform)
ClipX (HKLM-x32\...\ClipX) (Version: - )
Debut Video Capture Software (HKLM-x32\...\Debut) (Version: 4.00 - NCH Software)
eSupport UndeletePlus 3.0.8.322 (HKLM-x32\...\eSupport UndeletePlus_is1) (Version: - Copyright © 2015 eSupport.com • All Rights Reserved)
FileHippo App Manager (HKLM-x32\...\FileHippo.com) (Version: - FileHippo.com)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 9.2.0.9297 - Foxit Software Inc.)
HomeSeer HS3 (HKLM-x32\...\{FF4B7287-1AB7-4404-A2BC-729F88069221}) (Version: 3.0.435 - HomeSeer Technologies LLC)
HP Officejet Pro 8620 Basic Device Software (HKLM\...\{A977D10D-989A-40D4-B0B1-450954516543}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
Image Resizer for Windows (64 bit) (HKLM\...\{F61191DD-4B26-4533-9D66-7BC75635E8B9}) (Version: 3.1.0.0 - Brice Lambson) Hidden
Image Resizer for Windows (HKLM-x32\...\{048b4d94-8250-4942-9035-e556bc757daf}) (Version: 3.1.0.3 - Brice Lambson)
Image Resizer for Windows (HKLM-x32\...\{E694C379-D41D-471E-89C3-C13034AFB24C}) (Version: 3.1.0.0 - Brice Lambson) Hidden
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Chipset Device Software (HKLM-x32\...\{bb0592a7-5772-4736-9d55-2402740085db}) (Version: 10.1.1.38 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.7.0.1052 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.47.715.0 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{2b32b7d0-4f9f-47c8-adb7-807e6cb2fb75}) (Version: 1.47.715.0 - Intel Corporation) Hidden
IPVanish (HKLM\...\{F37899FA-64B1-4F74-885C-CF177117777B}) (Version: 3.1.3.0 - IPVanish) Hidden
IPVanish (HKLM-x32\...\IPVanish 3.1.3.0) (Version: 3.1.3.0 - IPVanish)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
IsoBuster 4.1 (HKLM-x32\...\IsoBuster_is1) (Version: 4.1 - Smart Projects)
jv16 PowerTools 2017 (HKLM-x32\...\jv16 PowerTools 2017) (Version: - Macecraft Software)
K9 (HKLM-x32\...\K9) (Version: - )
K-Lite Codec Pack 14.1.5 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 14.1.5 - KLCP)
LBAI (HKLM-x32\...\{C5C91B7B-38A6-40B7-84D6-E44885E44B13}_is1) (Version: 1.0.0.9 - Lenovo Group Limited)
Macrium Reflect Free Edition (HKLM\...\{1A399324-9784-4384-927F-0FEA922BC516}) (Version: 7.1.3317 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 7.1 - Paramount Software (UK) Ltd.)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017 (HKLM-x32\...\{e9d78d68-c26c-4da7-9158-99355d8ef3ad}) (Version: 14.10.25017.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25017 (HKLM-x32\...\{58b3beca-b999-4f6f-a48c-81681136a620}) (Version: 14.10.25017.0 - Microsoft Corporation)
MiniTool Partition Wizard Free 10.2.2 (HKLM\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version: - MiniTool Solution Ltd.)
Moffsoft Calculator 2 (HKLM-x32\...\MoffCalc2_is1) (Version: 2.1.1 - Moffsoft)
Mozilla Firefox 56.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 56.0.2 (x64 en-US)) (Version: 56.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 56.0.2 - Mozilla)
NVIDIA 3D Vision Driver 376.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 376.54 - NVIDIA Corporation)
NVIDIA Graphics Driver 376.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 376.54 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.35.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.35.1 - NVIDIA Corporation)
pdfFactory Pro (HKLM\...\pdfFactory Pro) (Version: 5.32 - FinePrint Software, LLC)
Pegasus Mail (HKLM-x32\...\Pegasus Mail) (Version: - David Harris)
Pegasus Mail HTML Renderer 2.4.9.9 (HKLM-x32\...\{A9F5E1E1-1281-4862-90B4-6CF8E6AF83CE}_is1) (Version: - Micha's Midnight Manufacture)
Pegasus Mail v4.72 (HKLM-x32\...\{6998396E-6D20-48FE-9200-4C9DFAFCED54}_is1) (Version: 4.72 - David Harris)
Port Detective (HKLM-x32\...\Port) (Version: - )
Qlock Free (HKCU\...\Qlock) (Version: 1.91 - Vitei inc)
Quicken (HKLM-x32\...\{62D93E3E-2F8E-42BD-9343-896F4F0031D3}) (Version: 27.1.10.11 - Quicken)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10240.31217 - Realtek Semiconductor Corp.)
Retrospect 15.1.2 (HKLM\...\{67F2FAFB-5C34-4013-949D-309734F6E158}) (Version: 15.10.20.100 - Retrospect, Inc.)
Sandboxie 5.26 (64-bit) (HKLM\...\Sandboxie) (Version: 5.26 - Sandboxie Holdings, LLC)
SciTE4AutoIt3 17.224.935.0 (HKLM-x32\...\SciTE4AutoIt3) (Version: 17.224.935.0 - Jos van der Zande)
Skype version 8.27 (HKLM-x32\...\Skype_is1) (Version: 8.27 - Skype Technologies S.A.)
Spell Catcher Plus 3.10.2a9 Build #2174 (HKLM-x32\...\Spell Catcher Plus) (Version: 3.10.2a9 Build #2174 - Rainmaker Research)
StokerLog (HKLM-x32\...\{FF352FC8-239B-48AE-9333-FA9B9FD182D1}) (Version: 6.9.0000 - AmirM Software)
stunnel installed for AllUsers (HKLM-x32\...\stunnel) (Version: 5.41 - Michal Trojnara)
TeamViewer 13 (HKLM-x32\...\TeamViewer) (Version: 13.2.5287 - TeamViewer)
Total Uninstall 6.23.0 (HKLM\...\Total Uninstall 6_is1) (Version: 6.23.0 - Gavrila Martau)
UltraEdit (HKLM\...\{AFFE5F64-3248-41E9-96AE-8B475F6EFAB3}) (Version: 25.00.0.68 - IDM Computer Solutions, Inc.)
UltraVnc (HKLM\...\Ultravnc2_is1) (Version: 1.2.2.1 - uvnc bvba)
Unlocker 1.9.1-x64 (HKLM\...\Unlocker) (Version: 1.9.1 - Cedrick Collomb)
VuePrint (HKLM-x32\...\VuePrint) (Version: - )
VueScan x32 (HKLM-x32\...\VueScan x32) (Version: - Hamrick Software)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
Wclock (HKLM-x32\...\Wclock) (Version: 1.6.3.0 - DI Management Services Pty Ltd)
WinMerge 2.14.0 (HKLM-x32\...\WinMerge_is1) (Version: 2.14.0 - Thingamahoochie Software)
WinSnap (HKLM-x32\...\WinSnap) (Version: 4.6.0 - NTWind Software)

========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 16312.14 MB
Available physical RAM: 6709.84 MB
Total Virtual: 32622.44 MB
Available Virtual: 22610.72 MB

========================= Partitions: =====================================
1 Drive c: (Win7 64bit) (Fixed) (Total:133.34 GB) (Free:10.46 GB) NTFS
2 Drive d: (Windows7_OS) (Fixed) (Total:118.97 GB) (Free:20.47 GB) NTFS
3 Drive e: (DocfxitXP) (Fixed) (Total:99.89 GB) (Free:22.39 GB) NTFS
5 Drive g: () (Fixed) (Total:65.69 GB) (Free:30.75 GB) NTFS
6 Drive h: (Backup) (Fixed) (Total:864.58 GB) (Free:19.87 GB) NTFS
7 Drive i: (Backup) (Fixed) (Total:931.51 GB) (Free:141.67 GB) NTFS
8 Drive j: (Backup4TB) (Fixed) (Total:3726.02 GB) (Free:3.23 GB) NTFS

========================= Users: ========================================
User accounts for \\DOCFXIT2

Administrator Errol Gary
Guest Retrospect WOUTempAdmin


**** End of log ****

http://speccy.piriform.com/results/cWnhSmnDgjvSk8OSyEDkBk2
 
Thanks,
 
Docfxit


Edited by hamluis, 12 August 2018 - 02:35 PM.


#4 hamluis

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Posted 12 August 2018 - 02:45 PM

Possible malware.  See What Is Kmsercie.exe.

 

I suggest you initiate a new topic and submit the requested FRST data to the Malware Removal forum here at BC.  See links in my sig for guide and forum.

 

Once the new topic is submitted, this topic will be closed to avoid confusion.

 

Louis



#5 docfxit

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Posted 12 August 2018 - 03:31 PM

Thank you for your help.

I have posted a new topic at:

https://www.bleepingcomputer.com/forums/t/682051/programs-dont-work-in-x64/

 

Docfxit



#6 hamluis

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Posted 12 August 2018 - 04:19 PM

Thanks, but you failed to post the FRST data requested in Preparation Guide...please do so in your new topic.

 

This topic is now closed.

 

Louis






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