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Posted 10 August 2018 - 09:14 PM
Posted 10 August 2018 - 09:42 PM
Have you tried opening Device Manager (under Control Panel) and taking a look under "Cameras" to see what's listed and if there might be an exclamation point in yellow on the device.
If that's the case, then I would select the device and hit the uninstall device button (red X that looks like delete in File Explorer). Then proceed as though it were just plain missing from the camera list.
If it's just plain missing from the camera list then hit the Scan for hardware changes button (looks like a monitor with a magnifying glass on it) and it should find the device and install a driver, since this camera should be plug n' play.
If the camera is built in, and the above does not detect it, I would believe that the hardware has failed in some way.
Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763
Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.
~ Mark Twain
Posted 11 August 2018 - 06:11 AM
Scroll Down to Software Multimedia - to download the Cyberlink Software x 2.
HP PCs - Webcam Troubleshooting (Windows 10, 8)
NOTE:If you are not using the latest version of Windows 10 or Windows 8, some graphics and information in this document might vary. You can get the latest version from the Microsoft Store.
NOTE:Often, there are small holes near the top center of your display. These holes are for the microphone or other sensors and do not contain a webcam.
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