I'm going to request that you post the error message exactly as you see it. This is important, if you want help we will need this information. It would also help if you provided us with a full description of this problem.
Please download and install Speccy
to provide us with information about your computer. Clicking on this link will automatically initiate the download.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
We need to know what version and build of Windows 10 you installed. To determine which version and build of Windows 10 you are running press the Windows
, type in winver
, then press Enter. Post this information in your topic.
Please run System File Checker.
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Important: There will be a short message at the end of the scan informing you of the results. If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found. You should watch the scan to see the results at the end of the scan.
This needs to be run using an Administrator account.
Click/tap on the Search icon (magnifying glass) in the Taskbar and type cmd.
You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.
Copy and paste the command below in the Command Prompt, then press Enter.
This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.
If integrity issues are found in the scan please post the CBS log using the instructions below.
To find sfc /scannow log open the Command Prompt, copy and paste the command below, then press Enter.
copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will place the log on your desktop. Copy and paste the log at the host website I've suggested below.
This log usually is very large, for this reason you should use a host website like Dropbox
to post the log. You can start a free 30 day trial. Once you have loaded the log at Dropbox post a link to the website.
What Qyue was describing is called a Power Cycle. The purpose of this is to completely shut down the computer which will allow it to go back to the default settings. With a laptop you need to remove the battery and the power adapter, press and hold down the power button for 20 - 30 seconds. This will not hurt the computer and could actually do some good. But we really need more information about the problem in order to properly address this issue.