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BSOD in Win7


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#1 docfxit

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Posted 10 August 2018 - 08:56 AM

I ran SysnativeBSODCollectionApp.exe

During the run it goes into a loop with:

ERROR: The executable program that this service is configured to run in does not
 implement the service.
Waiting for SystemInfo

I have zipped up everything in the folder:

C:\Users\Gary\Documents\SysnativeFileCollectionApp

I know everything probably isn't included because I can't get by the loop it gets into.

The file is too large to attach it to this post so I uploaded it to:

https://www.dropbox.com/s/igp49708c37c6mz/SysnativeFileCollectionApp.zip?dl=0

 

I ran Speccy.  This is the result.

http://speccy.piriform.com/results/HMvhCtjWgWcmI15NNWrcbMx

 

As you can see it wasn't able to collect the information from my laptop.

 

· System Manufacturer
          · Lenovo W550S
        · OS - Windows  7 32bit with most MS updates.  It won't install 3 of them.
        · the original installed OS on system Was: Windows 10
        · The OS is a full retail version
        · I don't remember how old it is.
        · Age of OS installation - I installed Win7 dual boot with Win10 when I first bought it

 
          · Laptop computer
               · CPU Intel core I7-5600U 2.6Ghz
               · Video Card Intel HD Graphics 5500

 

I have run Malwarebytes.  I have installed Bitdefender. I have cleaned the files with CCleaner. I have run chkdsk. I have run sfc /scannow.
 

Thank you,

 

Docfxit              


Edited by docfxit, 10 August 2018 - 08:58 AM.


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#2 dmccoyks

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Posted 10 August 2018 - 10:07 AM

There are not any dump files in your logs. Are you getting BSOD's when it crashes or please describe your issue. The more detail the better we can help. Also you have some other issues that are not allowing the information to be gathered. We need to check your winmgmt service and make sure it is started.

 

1. Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following into Command Prompt

sc query winmgmt > 0 & notepad 0

 

This will open Notepad with the results copy and paste them into your reply.



#3 docfxit

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Posted 10 August 2018 - 04:51 PM

SERVICE_NAME: winmgmt
        TYPE               : 20  WIN32_SHARE_PROCESS  
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
Windows Management Instrumentation is set for Automatic but it won't start.

This is the error:

https://www.dropbox.com/s/nvtg9k2cgj9zedz/WindowsManagementInstrumentation1.jpg?dl=0

 

The BSOD had to do with NetIO.sys.  I thought I wrote down the stop error but it looks like I didn't.

 

Thank you,

 

Docfxit


Edited by docfxit, 10 August 2018 - 05:54 PM.


#4 dmccoyks

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Posted 10 August 2018 - 05:14 PM

Okay we need to start that service as follows: Let me know if it starts or you get any errors.

 

Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following commands into Command Prompt
 
net start winmgmt 


#5 docfxit

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Posted 10 August 2018 - 05:56 PM

I tried starting the service.  I get an error:

https://www.dropbox.com/s/nvtg9k2cgj9zedz/WindowsManagementInstrumentation1.jpg?dl=0

 

Thanks,

 

Docfxit


Edited by docfxit, 10 August 2018 - 05:58 PM.


#6 dmccoyks

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Posted 10 August 2018 - 07:47 PM

Please perform the following: Then check your service and see if its working after running.

 

Windows All in One Repair Tool
https://www.bleepingcomputer.com/download/windows-repair-all-in-one/
Download either the portable or install program

1. Start computer in Safe Mode
2. Disable any Anti-Virus programs
3. Start the program
4. When program first starts it will run quick file check
5. Click on the X button after the scan shows Done!
6. Click on Settings tab and Select Check for Updates
7. Click on Pre-Repair Steps Tab and Run All 4 Steps
8. Select both Registry Backup and Create System Restore
9. Click Presets: All Repairs
10. Click Start Repairs

 

For best results run twice!



#7 docfxit

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Posted 11 August 2018 - 11:02 AM

Thank you for the suggestions.

I have run it three times in safe mode run as administrator.

I still have the same problem.

 

This command shows that it's configured correctly:

 
CMD /K SC QC WINMGMT

The output should be exactly as given below.

[SC] GetServiceConfig SUCCESS

SERVICE_NAME: winmgmt

    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 0 IGNORE
    BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k netsvcs
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Management Instrumentation
    DEPENDENCIES : RPCSS
    SERVICE_START_NAME : LocalSystem

But when I look at the properties of Windows Management Instrumentation service, on the Dependencies tab it's blank.

 

https://postimg.cc/image/jg9zu7g3v/

https://postimg.cc/image/6c4fhe60r/

Thanks,

Docfxit


Edited by docfxit, 11 August 2018 - 11:29 AM.


#8 dmccoyks

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Posted 11 August 2018 - 11:47 AM

Okay then let’s try a couple more things

Create an new user and test.

How to Do a Repair Install to Fix Windows 7
https://www.sevenforums.com/tutorials/3413-repair-install.html

#9 docfxit

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Posted 11 August 2018 - 11:49 AM

I found a very old program on my computer from 9/18/2014.
It's from Tweaking.com to repair the WMI.
After I ran it, I did a reboot and it is fixed now.

 

https://postimg.cc/image/a0ypu75az/

Thank you,
Docfxit



#10 dmccoyks

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Posted 11 August 2018 - 12:07 PM

That is the same program as you already ran Windows All in One? This time you ran the older version and it seems to fix the issu? That is very strange.

Are you still experiencing the original BSOD issues now?

Edited by dmccoyks, 11 August 2018 - 12:20 PM.


#11 docfxit

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Posted 11 August 2018 - 12:30 PM

The program I ran before Windows All in One, is a compilation of many fixes and corrections.  This program is only for repairing the WMI.

 

The BSOD doesn't come up every day.  I'll have to wait and see if it still shows up.

 

Thank you very much,

 

Docfxit



#12 dmccoyks

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Posted 11 August 2018 - 12:42 PM

Okay, i wasn’t familiar with that tool. I am glad to hear it worked for you. Please perform the BSOD posting steps again please if you continue getting BSOD’s or other issues.




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