Two days ago I lost my audio, while working on this I rebooted to see if that would help fix the issue. From that point on, it loops from the prompt page I.E. F1 ??? to F12. it then shows the PCI Devices screen and then the Blue Windows screen comes up. Then a blue screen appears saying something about not being able to start windows and I need to reboot. Without going into great detail since I'm comupter illitarate to most of you. I work my way through the auto repair, then Advanced Options to where I get to enable safe mode. I can't get the machine to even start in safe mode. I can reach the "C" prompt page that reads, D:\windows\system 32\ but have no idea how to manipulate into safe mode and naturally, once I get there what to do about fixing the issue. I even tried resetting the window 10 OS but that failed as well. I have the original Windows 10 ISO disk, I made another copy using a USB thumb drive and also a copy today on a DVD.
Anyone suggest a format to fix the problem. I read where I may be missing .dll files and a company swears they can fix the problem in a couple minutes, I'm sure the program costs money but haven't checked.
Any ideas, resources, instructions. I'm in a rural area having little access to computer techs. I stumbled on this site and it has really helped so far but I simply can't get windows
PS: Last week I received a call from windows support... I know, a scam, where I led the young man on for awhile until I got bored, Two days ago this loop thing started. That day I received another call where an automated computer voice tried the same scam... any possible connection?