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PC constantly reboots except when in safemode.


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2 replies to this topic

#1 NoDanaOnlyZuul

NoDanaOnlyZuul

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Posted 07 August 2018 - 05:30 PM

8 months ago my pc started this thing where it would restart once or twice before I'd be able to use it for a session but now it's at the point where it will keep restarting except when I'm able to get into safe mode. I tried reinstalling windows but it will restart before the CD is able to work. My friend who built my pc is trying to fix it but doesn't know how to go about it. Please any help I can relay onto him would be greatly appreciated

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#2 dmccoy

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Posted 07 August 2018 - 09:03 PM

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Right click on diag.txt
Select Save link as from the menu
Save to your desktop
Rename the file to diag.bat
Double click on the file to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply

How to Compress/Uncompress .Zip files

The SystemDiagnostic Folder should contain the following files after running.

1. Antivirus.txt
2. ApplicationEventlog.txt
3. Dxdiag.txt
4. Msinfo32.nvo
5. Software.txt
6. SystemEventlog.txt
7. SystemInfo.txt
8. Any Minidumps files that Exist (*.dmp)

Step 4:
Perform a clean boot in Windows as in the link below and test. Let me know if it works in this mode.
http://support.microsoft.com/kb/929135

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#3 joseibarra

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Posted 07 August 2018 - 11:23 PM

Windows will automatically restart on a system failure like a crash or Blue Screen of Death (BSOD).

 

If that is happening and if you want to figure out and fix the problem you need to make a few adjustments, supply more information about your system, accumulate and upload some recent crash dump files for analysis.

 

Here's how to get started:

 

On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:

 

Attached File  1.jpg   94.05KB   0 downloads

 

There is no need to create the Minidump folder as Windows will create one if it needs to.

 

Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect.  After rebooting you can go back and check the settings again to be sure the adjustments "stick".

 

In your next reply you can supply more information that will reduce the number of question asking message cycles if you will do this:

 

If your system is a Dell what is the Service Tag number?

If your system is HP what is the serial number?

 

Describe your antivirus/antimalware environment.

 

Can you make the system crash at will - if there is something in particular you do that makes the system crash like watching videos, listening to music, etc. tell us what that something is that causes the system to crash every time.

 

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

 

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

 

Then do whatever you have to do get the system to crash again and you should have a crash dump file to upload for analysis.

 

Sometimes more than one crash dump is needed to pinpoint the cause so send some of the most recent ones.


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