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8 replies to this topic

#1 johnyjohn

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Posted 05 August 2018 - 02:49 AM

Hi when i try to login in to my Capital one account on my desk top it says opps some thing gone wrong but when i do it on my laptop i get straight in any help please 



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#2 spacepotato

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Posted 05 August 2018 - 06:08 AM

@johnyjohn what browser are you using? Have you tried clearing the browser cache?



#3 johnyjohn

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Posted 05 August 2018 - 06:48 AM

HI Google chrome on both machines have cleared browser cashe 



#4 dc3

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Posted 05 August 2018 - 08:49 AM

Have you tried another Capitol One website?  The reason I ask is because I had occasion to wish to view my wife's US Bank account and was unable to use the bookmarked site I normally use.  But I was ale to access the account using a different site for the bank.

 

Have you made any changes to this computer prior to this issue?  Added programs, changed settings, etc.

 

Have you tried a different browser?

 

What antivirus are you running?

 

What is the make and model of this desktop computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 johnyjohn

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Posted 05 August 2018 - 09:47 AM

Hi i have tried edge no added programs no changed settings eset internet security hitmanpro alert hp workstation xw6400 and i did try  a different site did not work. But i can get through on my laptop if i use edge or google chrome i have swept my pc with adwcleaner. roguecleaner.eset rkill hitmanpro  all clear 



#6 dc3

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Posted 05 August 2018 - 09:53 AM

Have you checked to see what if any network connections are available?

 

Press the Windows key OS4o0pO.png and the I key to open the Settings.
 
Under Settings select Status, then Show available networks to see if there are any networks being shown.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 johnyjohn

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Posted 05 August 2018 - 10:32 AM

Only ethernet what i am useing i just went on cap one website and it is under upgrade so i wait till its dune and see what happens will let you know thanks



#8 johnyjohn

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Posted 06 August 2018 - 01:34 AM

hi I have found the problem with my computer i up dated eset and https everythere had enabled itself so i turned it off and all is ok now thanks for help thread closed now johnyjohn



#9 dc3

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Posted 06 August 2018 - 08:18 AM

Glad to hear you got it sorted.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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